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RHDH1101 Revision 2.1
PROBLEM SOLVING
The air
purifier/dehumidifier
doesn’t switch on
• Check if the water tank is full and empty if full.
• Check the dehumidifier is plugged in
• Check the socket is switched on
• Check another appliance in the socket
• Unplug and check for any obvious signs of damage to cord
or plug
• If there is frost on the surface, allow to defrost.
• If recently used, allow to cool for 1 hour then try again
The air
purifier/dehumidifier
is rattling
• Check the water tank is secured properly
• Check there is nothing in contact with the dehumidifier
Air purifier/
dehumidifier is
making a grinding
sound
• Immediately switch off and contact Customer Services
Light hasn’t turned
on
• Check the appliance has switched on as first solution
above.
• Press the Power Button and/or the Dehumidifier Button
Filter is clogged/air is
musty
• You can clean the filter by lightly brushing or vacuuming
taking care not to damage it
If you are still experiencing difficulties with the appliance please
contact us BEFORE returning the appliance to the retailer it was
purchased from:
Website: https://mda.russellhobbs.com
Telephone: 0345 209 7461
Address: Product Care, G2S, Green Bank Business Park,
Hindley Green, Wigan, WN2 4AY
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