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21
EXPRESS WARRANTY
How to make a claim under your Express Warranty in
Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 1300889 785 or
support@ oricom.com.au.
• A Customer Support Team member will verify after troubleshooting with
you if your product qualies under warranty. If so, they will give you a
Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member advises that your product does
not qualify for return, this warranty does not apply to your product. Products that are
authorised to be returned to Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in
returning any faulty product to us. You must arrange and pay any expenses
incurred (including postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will arrange delivery of
the repaired or replaced faulty product to you.
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