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-12-
TROUBLESHOOTING
The vacuum
can not be
charged
The vacuum
can not be
powered on
The vacuum
stops
working
suddenly
The cleaning
results are
not good
There is static
during vacuum
working
The electric
floor brush
stops working
Please charge the vacuum with the original adapter
Please contact the customer service for help
Please charge the vacuum with the original adapter
Remove and attach back the battery pack and make sure it
is attached in place
Please contact the customer service for help
Please contact the customer service for help
Clean foreign objects entangled on the floor brush
Please contact the customer service for help
1. It is recommended to use high suction mode for cleaning
complicated environments
2. It is recommended to use the crevice tool for better
pickup for vacuuming heavy objects such as beans
3. It is recommended to use the floor brush for cleaning
stain
It's normal that there may be much static in the air in winter
and dry regions
Clean foreign objects entangled on the floor brush
Clean the floor brush, extension tube, dust cup and the HEPA
filter regularly
The used adapter is not the
original one
The battery pack/adapter
malfunctions
The battery pack is not
attached correctly
Other malfunctions
Other malfunctions
The battery runs out
The floor brush gets stuck
The battery runs out
1. The air duct is blocked
2. The dust cup is full
Clean the floor brush, extension tube, dust cup and the HEPA
filter regularly
1. The air duct is blocked
2. The dust cup is full
There is too much dust inside
the dust cup
The vacuum runs at an
environment full of static
The floor brush gets stuck
Other malfunctions
Please empty the dust cup
Use the original adapter for charging. It is recommended to
charge the vacuum after each time use and use the low
suction mode for long runtime
Incorrect use of the vacuum
The HEPA filter is not dried
compl
etely
Please charge the vacuum fully and try to turn it on againThe battery runs out
PROBLEM POSSIBLE REASONS SOLUTIONS
Detach and air dry the HEPA filter completely. It is recommended
to clean and replace it regularly
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