Chest Freezer
RC143, RC201, RC376, RC519 and RC719 models
NZ AU
INSTALLATION INSTRUCTIONS
USER GUIDE
1
CONTENTS
Introduction 3
Safety and warnings 4
Installation instructions 7
Moving or storing your appliance 10
Chest freezer operating instructions 11
Chest freezer special features 12
Chest freezer cleaning and care instructions 13
Storing food in your chest freezer 15
Troubleshooting 17
Manufacturer’s Warranty 19
Customer Care 21
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may
not be available in all markets and are
subject to change at any time. For current
details about model and specification
availability in your country, please go to
our website www.fisherpaykel.com or
contact your local Fisher & Paykel dealer.
Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
www.fisherpaykel.com
3
INTRODUCTION
Thank you for buying a Fisher & Paykel chest freezer.
At Fisher & Paykel we are very proud of this appliance. This appliance combines size and
storage space with the latest features and functions.
We hope you enjoy your new appliance.
RC519 chest freezer
The diagram above shows an example of one of the models covered in this book.
4
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
Read and follow the safety and warnings outlined in this user guide before
operating this appliance.
Failure to do so can result in death, electric shock, fire or injury to persons.
R600a
This appliance contains flammable refrigerant isobutane (R600a).
Use this appliance only for the intended purpose as described in the user guide.
IMPORTANT SAFETY INSTRUCTIONS:
WARNING!
When using this appliance always exercise basic safety precautions including the
following:
This appliance can be used by children aged from 8years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazardsinvolved.
Children should be supervised to ensure that they do not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision.
The manufacturer’s installation instructions must be followed when installing
theappliance.
WARNING: Do not use mechanical devices or other means to accelerate the defrosting
process, other than those recommended by the manufacturer.
WARNING: Do not damage the refrigerant circuit.
In case of damage to the refrigerant circuit, ventilate the area by opening all windows.
Do not operate electrical equipment or any other equipment that may produce arcs,
sparks or flames in the area. Contact your Fisher & Paykel trained and supported
service technician immediately to arrange for the appliance to be repaired.
It is hazardous for anyone other than an authorised service person to service this
appliance. In Queensland the authorised service person must hold a gas work licence
or authorisation for hydrocarbon refrigerants to carry out service or repairs which
involve removal of covers.
5
SAFETY AND WARNINGS
Electrical
This appliance must be installed in accordance with the installation instructions
beforeuse.
To allow disconnection of the appliance from the supply after installation, incorporate
a switch in the fixed wiring in accordance with the wiring rules.
Never unplug your appliance by pulling on the power cord. Always grip the plug firmly
and pull straight out from the outlet.
Do not plug in any other appliance at the same power point as your chest freezer or
use extension cords or double adapters.
Repair or replace immediately all electric service cords that have become frayed or
otherwise damaged. Do not use a cord that shows cracks or abrasion along its length
or at either the plug or appliance end.
If the power supply cord is damaged, it must only be replaced by your Fisher & Paykel
trained and supported service technician because special purpose tools are required.
When moving your appliance away from the wall, be careful not to roll over or
damage the power cord.
WARNING: Do not use electrical appliances inside the food storage compartments of
the appliance, unless they are of the type recommended by the manufacturer.
IMPORTANT!
Your appliance is designed to operate for many years without the need for service
checks. However, if your appliance is malfunctioning, have it attended to by your
Fisher & Paykel trained and supported service technician as soon as possible. All
electrical repairs must be carried out by an adequately trained service technician or
qualified electrician.
Cleaning
Many commercially available cleaning products contain solvents that may attack the
plastic components of your appliance and cause them tocrack.
Avoid using anti-bacterial cleaning products on either the interior or exterior of
the cabinet as they may cause rusting of metal components and cracking of plastic
components.
Please refer to the ‘Chest freezer cleaning and care instructions’ section of this user
guide for further information.
Disposal
Extreme care must be taken when disposing of your old appliance to avoid hazards:
– The flammable refrigerant gas must be safely removed.
– The thermal insulation foam in this appliance contains flammable insulation
blowing gases, any exposed foam may be highly flammable and must be
carefully treated during disposal.
– The lid should be removed and the freezer baskets left in place so that children
may not easily climb inside.
Your Fisher & Paykel trained and supported service technician will be able to give
advice on environmentally friendly methods of disposing of your old appliance
orfreezer.
6
SAFETY AND WARNINGS
Storing food and drinks
Do not store explosive substances such as aerosol cans with a flammable propellant in
this appliance.
Never store volatile or flammable materials in your appliance as they may explode.
Never freeze liquids in glass containers. Liquid expands during freezing, which may
cause the container to explode.
Never freeze carbonated drinks. They may explode.
Do not consume food if it is too cold. Food removed from the freezer may be cold
enough to cause damage when brought into contact with bare skin, eg frozen ice cubes.
Power failure — food safety
Do not refreeze frozen foods that have thawed completely. The food may be
dangerous to eat. Follow the recommendations below if you discover food in your
freezer has thawed:
– Ice crystals still visible on food — food may be refrozen but should be stored for
a shorter period than recommended.
– Food thawed but still refrigerator cold (0–5°C) — refreezing generally not
recommended. Fruits and some cooked food can be refrozen but use as
soon as possible. Meat, fish, poultry — use immediately or cook then refreeze.
Vegetables — discard as they usually go limp and soggy.
– Food thawed and warmer than 5°C — discard all food.
7
INSTALLATION INSTRUCTIONS
Please follow the installation steps below to ensure your appliance operates correctly.
1. Power
The appliance must be installed so the plug is accessible.
To ensure that the appliance is not accidentally switched off, connect your chest freezer
to its own power point. Do not plug in any other appliance at this power point or use
extension cords and double adaptors, as the combined weight of both power cords can
pull the double adaptor from a wall outlet socket.
For power requirements, refer to the information on the serial plate located externally
on the back of the appliance.
It is essential that the appliance is properly grounded (earthed).
2. Location
Your appliance should not be located in direct sunlight or next to any heat generating
appliance such as a cooktop, oven or dishwasher.
Your appliance is designed for freestanding installation only. It should not be recessed
orintegrated.
Ensure flooring is strong enough to support the product fully loaded.
3. Installation
A
Ensure flooring is level.
B
Plug the appliance into the power point and switch on.
C
Push the appliance into its final position making sure there is the correct air gap
between the product and any surrounding cabinetry or walls. See minimum clearance in
cabinetry dimensions table.
D
Check if the product is rocking or unstable. If unstable;
Measure the gap under the side that has come off the floor.
Obtain some solid packaging material (hardwood, plastic, etc) which fits firmly into
the gap.
Note: do not use metallic materials that may corrode, stain and/or damage floor coverings.
E
Pull the product out of position.
Place the packaging material in the location diagonally opposite the side that lifts off
the floor.
Make sure the packaging material stays in place when the product is pushed back
into position.
F
Push the product back into position checking alignment and lid closing action are
satisfactory.
Check that the product is stable. If not, repeat 3
D
and 3
E
.
IMPORTANT!
When moving the chest freezer never tilt it on an angle more than 45°. This could
damage the compressor and sealed system.
8
INSTALLATION INSTRUCTIONS
RC143 RC201 RC376 RC519 RC719
PRODUCT DIMENSIONS
mm
A
Overall height of product
(when lid closed)
847 847 847 847 847
B
Overall width of product 720 940 1240 1650 1860
C
Overall depth of product
(including hinges)
555 555 695 695 805
D
Overall height of product
(when lid open)
1345 1345 1480 1480 1595
MINIMUM CLEARANCES
mm
Top clearance (when lid open) 150 150 150 150 150
Side clearance 100 100 100 100 100
Rear clearance 100 100 100 100 100
4. Product and cabinetry dimensions
B
A
C
D
9
INSTALLATION INSTRUCTIONS
Before placing food in the freezer compartment
Remove all external and internal packaging.
Clean the inside of the appliance with a mix of warm water and a small amount of liquid
detergent, and a soft cloth to remove manufacturing and transportation dust.
Allow the freezer to run empty for 2–3 hours to allow the compartment to cool to the
appropriate temperature.
The appliance may have an odour on its initial operation, but this will go when the
freezer has cooled sufficiently.
Energy efficiency
For the most energy efficient use of your appliance:
Ensure your appliance has adequate ventilation.
Do not cover your appliance with any material that will prevent air from flowing around
the cabinet sides.
Ensure you vacuum around the appliance to remove dust and possible pet hair
accumulation. Keep the appliance and its cabinetry free of dust by wiping down with a
dry, lint-free cloth (refer to the ‘Chest freezer cleaning and care instructions’ section).
Cool hot foods down before placing them in the appliance.
Do not overfill the compartment.
Keep lid openings to a minimum.
Select a temperature setting that isn’t too cold.
Check your lid seals for leaks.
10
MOVING OR STORING YOUR APPLIANCE
If your appliance is turned off for any reason, wait 10minutes before turning it back on.
This will allow the refrigeration system pressure to equalise before restarting.
Moving your appliance
Turn off the appliance and unplug from the power point. Remove all food.
Ease the appliance out of its position. Tuck the power cord away, tape the bins in place
and tape the lid shut.
Relocate and install. If the appliance has been left on its side for any length of time,
leave it standing upright for at least 2–3 hours before turning on.
Storing your appliance
When storing your cleaned appliance, leave the lid open. This allows air to circulate and
prevents the build-up of bacteria and moulds.
Before using again, clean well using a mixture of warm water and a small amount of
liquid dishwashing detergent. Rinse with clean water and dry with a soft lint-free cloth.
Holiday time
We recommend you leave your appliance operating while you are on holiday.
11
CHEST FREEZER OPERATING INSTRUCTIONS
Temperature control
On start up the freezer will be set to its factory setting of -18°C. At this temperature the
food will keep for the length specified in the freezer storage guide. Refer to ‘Storing
food in your chest freezer’ section for specific guidelines.
The compartment temperature is accurately and independently controlled and does not
change with the surrounding temperature or humidity.
If you wish to alter the temperature of your freezer this can be easily done by using the
control panel located externally on the front-right of the appliance.
External control panel to adjust temperature
EXTERNAL DISPLAY FEATURES
and
Temperature adjustment
Temperature will change on screen when or
buttons are pressed.
Fast freeze
icon will illuminate on screen when ‘Fast
Freeze’ is activated.
Key lock
icon will illuminate on screen when key lock
isactivated.
Temperature adjustment
To adjust the temperature warmer by 1°C press the button once.
To adjust the temperature colder by 1°C press the button once.
The temperature range is -12°C to -26°C.
Normal operating sounds
Chest freezers can produce sounds somewhat different to other refrigerator and
freezerappliances.
Normal operating sounds include:
Boiling water, gurgling sounds or slight vibrations. These are the result of the refrigerant
circulating through the cooling coils.
A clicking sound from the thermostat cycling on and off.
Other sounds may be heard for the following reasons:
– Cabinet not level.
– Bottles or jars rattling on shelves.
12
CHEST FREEZER SPECIAL FEATURES
Fast freeze
We have created the ‘Fast Freeze’ feature to help you get the best possible results when
freezing fresh food. ‘Fast Freeze’ boosts the freezing speed by dropping the freezer to
its coldest temperature for 56hours, which helps to ensure vital freshness, texture and
taste are retained during the freezing process.
To activate, press the button on the external display. The icon will illuminate on
the LED screen when the function is activated.
To deactivate before the 56hours has elapsed, press the button again. When ‘Fast
Freeze’ is deactivated the icon will no longer be illuminated.
For best results we recommend that you activate the function before it is required.
Alternatively, activate it when placing food into the freezer.
Key lock
Key lock allows you to disable the buttons on the external control panel. This will ensure
that any settings will not be accidentally activated or adjusted.
To activate key lock press and hold the and buttons for 4seconds.
The icon will illuminate on the LED screen when the function is activated.
Key lock will not automatically deactivate. To manually deactivate, press and hold the
and buttons for 4seconds.
The icon will no longer be illuminated.
Energy saving
The display screen will automatically turn off when inactive for 30seconds to save energy.
Press any button to illuminate the panel.
Freezer baskets
The baskets supplied with your freezer are removable.
They may be stacked on top of each other by folding the handles downwards. Ensure
that packages do not protrude above the top of each basket, and for ease of lifting
make sure they are not loaded with a lot of heavy food.
We recommend that foods requiring longer storage should be kept at the bottom of
thefreezer.
13
CHEST FREEZER CLEANING AND CARE INSTRUCTIONS
WARNING!
To avoid electric shock always unplug your freezer before cleaning. Ignoring this
warning may result in death or injury.
Exterior
Clean all exterior surfaces with a mix of warm water and liquid dishwashing detergent,
and a soft cloth. If necessary, clean the lid gasket and the recessed handle with an old
toothbrush, warm water and liquid dishwashing detergent.
Cabinet surround
To maximise operating efficiency regularly vacuum the flooring around your appliance.
Cleaning behind the appliance is required once or twice a year. More frequent cleaning
may be necessary for dusty homes or those with pets shedding hair.
To do this switch off and unplug the appliance and pull the appliance out from the wall.
Vacuum the flooring behind your appliance to remove dust accumulation. Use a dry lint-
free cloth to clean the appliance walls and surrounding cabinetry.
After cleaning, plug in and switch on. Push the appliance into position.
Interior
It is important to keep the interior of the freezer clean to help prevent food from
becoming contaminated during storage.
The amount and types of food stored determines how often cleaning should be
carriedout.
Remove the baskets from the freezer. Wash in warm water and detergent; rinse in clean
water and dry before replacing.
Wipe over the interior surfaces with warm water and liquid dishwashing detergent.
Alternatively you can use 1tsp baking soda dissolved in 500ml of warm water. Rinse with
clean water. Use a toothbrush for the lid gasket.
To help remove “old stale freezer” smells add a few drops of vanilla essence or vinegar
to the water before cleaning.
Do not use harsh, abrasive cloths on any part of the appliance.
IMPORTANT!
Many commercially available cleaning products contain solvents that may attack
the plastic components of your appliance and cause them to crack. It is important
to use only warm water and a small amount of liquid dishwashing detergent on any
components inside and outside your appliance. Avoid using anti-bacterial cleaning
products on either the interior or exterior of the cabinet as they may cause rusting of
metal components and cracking of plastic components.
14
CHEST FREEZER CLEANING AND CARE INSTRUCTIONS
Frost forms faster on the top edge of the freezer compartment in climates of high
humidity as this is the area of first contact to the warm moist air when the lid is open.
Your chest freezer is designed with a flexible lid seal to keep warm air out of the freezer.
Sometimes immediately after closing your chest freezer, you may notice the lid is
difficult to re-open. This is normal. Wait a few minutes and try again.
It is recommended that your freezer be defrosted when the frost is greater than 6mm
thick using the plastic scraper provided.
Defrosting your chest freezer
1
Remove all frozen food and wrap it in several layers of paper. Place in a refrigerator or a
cool environment, eg insulated bin.
2
Switch the power off at the wall.
3
Remove the drain plug from the inside of the freezer.
4
Place a shallow tray beneath the outer drain plug. Pull out the drain plug. This will let
the water flow out into the tray. Pour approximately 1L of warm water down the drain to
clear it of possible residual ice.
Note: monitor the tray under the drain to avoid overflow. While defrosting, leave the
freezer lid open. If you wish to reduce the defrosting time, place containers of hot water
in the freezer and close the lid.
5
Use the plastic scraper supplied or a plastic spatula to remove any loose ice.
6
Empty out the tray of water. Wipe out the defrosted freezer. Use a mix of 500ml water
with 1tsp of baking soda or a small amount of liquid dishwashing detergent and warm
water. Rinse with clean water and dry.
7
Carefully clean the drain. Replace the internal and external drain plugs.
8
Switch the freezer on. Close the lid and leave running for 15 minutes before replacing
the frozen food.
IMPORTANT!
DO NOT use knives or any other sharp instrument to remove the ice as the freezer
surface may become irreversibly damaged.
DO NOT use harsh abrasive cloths and cleaners, or highly perfumed strong smelling
cleaners or solvents on either the interior or exterior of the freezer.
IMPORTANT!
Your appliance is designed to operate for many years without the need for frequent
service checks. However, if your appliance is malfunctioning, have it attended to by
your Fisher & Paykel trained and supported service technician as soon as possible.
All electrical repairs must be carried out by an adequately trained service technician
or qualified electrician.
15
STORING FOOD IN YOUR CHEST FREEZER
The use of temperatures of -18°C or colder to store food means that the food can be
kept for longer periods than when refrigeration temperatures are used. This is because
the growth of bacteria, moulds and yeasts are stopped, and chemical and physical
reactions are severely restricted at such low temperatures.
Frozen food care
For best results:
Choose only high quality foods that freeze well.
Store at -18°C or colder. Take care to maintain this low storage temperature, eg try to
avoid opening the freezer door unnecessarily. If your ice cream is soft you are running
your freezer too warm.
Leave space at the top of containers or plastic bags containing liquids or semi-solid
foods. These expand as they freeze. Usually 20–50mm head space is recommended.
Seal. Ideally, remove all the air from the package after food is frozen.
Packages or containers of solid foods should have the air removed from them and be
sealed tightly before freezing.
Use the ‘Fast Freeze’ function when freezing fresh food. This helps to speed up the
freezing process, giving optimum freezing results. It is recommended that the function is
activated approximately 2hours before required.
Freeze immediately or as quickly as possible. Freeze only small quantities of food at
any one time. For best results we recommend that only 1kg of food be frozen per 25L
of freezer storage volume at any one time. For faster freezing we recommend that fresh
food is placed at the top of the freezer compartment close to the air vent.
Thaw foods preferably in a refrigerator, or using a microwave oven or multifunction oven.
Keep a constant turnover of food. Use older items of food first and do not exceed
recommended storage times.
Use good quality freezer proof packaging to maintain food quality.
If food is only covered in plastic film place inside a freezer-proof plastic bag.
Recommended freezer storage times
These times should not be exceeded.
MONTHS TYPE OF FOOD STORED
1 Bacon, casseroles, milk
2 Bread, ice cream, sausages, pies — (meat and fruit), prepared shellfish,
oily fish
3 Non-oily fish, shellfish, pizza, scones and muffins
4 Ham, cakes, biscuits, beef and lamb chops, poultry pieces
6 Butter, vegetables (blanched), eggs whole and yolks, cooked crayfish,
minced meat (raw), pork (raw)
12 Fruit (dry or in syrup), egg whites, beef (raw), whole chicken, lamb
(raw), fruit cakes
16
STORING FOOD IN YOUR CHEST FREEZER
Meat, poultry and game
Do not try to freeze more than 1kg of meat per 25L of freezer storage volume at any
one time. Meat must be frozen quickly in order to maintain its texture.
Do not stuff poultry before freezing.
Red meat can be cooked from frozen, or from the partly or completely thawed states.
Remember to allow extra cooking time if cooking from frozen.
Always thaw poultry completely before cooking.
Fish
Fish is best frozen commercially. If, however, you do want to freeze fish at home, make
sure the fish is very fresh and of high quality.
Clean, scale and preferably leave whole. All fish should be wrapped in two layers
of packaging as depending on the type of fish, odours and flavours can be readily
transferred either to or from it. Seal well.
For best results, cook from either the frozen or partly thawed state.
Fruit
Choose high quality, mature, and ready to eat fruit. Preferably select varieties
recommended for freezing.
Avoid unripe and over-ripe fruit.
The way fruit is packed depends on how it is to be used. Fruits packed in syrup are ideal
for desserts, whereas fruits packed without sugar are better used for cooking. Most
fruits can be stored for 8–12 months.
Vegetables
Most vegetables freeze well, although ‘salad’ vegetables lose their crispness. Other
vegetables, eg celery, onion and tomatoes, should only be used in cooked dishes as they
soften on freezing.
Freeze only high quality, mature, ready-to-eat vegetables.
Sort and discard any vegetables that are damaged.
It is necessary to blanch most raw vegetables prior to freezing.
Blanching involves a short cooking period during which vegetable enzymes are
destroyed. If these enzymes are not destroyed they cause undesirable physical and
chemical changes during freezer storage.
Vegetables can be blanched in boiling water, steam or microwave oven. If using boiling
water, boil vegetables for 2–4 minutes and cool quickly.
In general, frozen vegetables are best cooked from their frozen state.
Prepared and cooked foods
Most cooked foods can be frozen but it is not recommended to freeze the following:
Cooked egg white, custards, cream fillings and milk puddings, gelatine or jelly-like
dishes, mayonnaise and similar salad dressings, meringue toppings. These tend to
separate on thawing.
17
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at www.fisherpaykel.com (this service is available to selected markets only).
Fault codes
In the unlikely event of a fault, a fault code will be displayed on the control panel. Please
take note of the fault code and contact our Customer Care Centre.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Appliance does
not operate.
No electricity at power
outlet.
Check that the plug is correctly
connected and power switched on.
Check another appliance at the same
outlet.
Check house fuse.
Motor operates
for long periods.
Hot weather. Minimise lid openings to allow
temperature to stabilise.
Frequent lid openings.
Large amount of food
recentlyadded.
Temperature control set
toolow.
Refer to the ‘Temperature Control’
section.
Not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartments
too warm.
Temperature setting not
correct.
Refer to the ‘Temperature Control’
section.
Frequent openings. Minimise openings to allow
temperature to stabilise.
Large amount of food
recentlyadded.
Unfamiliar
noises.
Cabinet not stable or level. Refer to the ‘Installation Instructions’
section.
Exterior of
cabinet is warm.
This is normal.
Condensation
on outside of
appliance.
Not unusual during periods
of high humidity.
Wipe dry.
Appliance
operating
inefficiently.
Accumulation of dust on or
behind the compartment
cover.
Refer to the ‘Chest freezer cleaning
and care instructions’ section.
If problem persists please contact
Customer Care.
18
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Ice buildup
inside freezer
compartment.
Freezer lid not closing
tightly.
Rearrange items in freezer so lid can
close tightly.
Check and clean lid gasket seal.
Defrost freezer if ice build up is more
than 6mm deep.
Light not
working.
Bulb blown. If your bulb should need replacing
contact the Customer Care Centre
or your Fisher & Paykel trained and
supported service technician.
Freezer not working. Check that the appliance is turned on
at the wall.
19
MANUFACTURER’S WARRANTY
You automatically receive a 2 year Manufacturer’s Warranty with the purchase of this
appliance covering parts and labour for servicing within New Zealand and Australia.
Fisher & Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour
any part of the product, the serial number of which appears on the product, which is
found to be defective within TWO YEARS of the date of purchase.
Note: this Manufacturer’s Warranty is an extra benefit and does not affect your legal rights.
This Manufacturer’s Warranty DOES NOT cover
A
Service calls which are not related to any defect in the product. The cost of a service
call will be charged if the problem is not found to be a product fault. For example:
1
Correcting the installation of the product.
2
Instructing you how to use the product.
3
Replacing house fuses or correcting house wiring or plumbing.
4
Correcting fault(s) caused by the user.
5
Noise or vibration that is considered normal, eg drain/fan sounds, refrigeration noises
or user warning beeps.
6
Correcting damage caused by pests, eg rats, cockroaches, etc.
7
Replacement light bulbs.
B
Defects caused by factors other than:
1
Normal domestic use; or
2
Use in accordance with the product’s user guide.
C
Defects to the product caused by accident, neglect, misuse or ‘act of God’.
D
The cost of repairs carried out other than by a Fisher & Paykel trained and supported
service technician or the cost of correcting such repairs.
E
Normal recommended maintenance as set out in the product’s user guide.
F
Repairs when the appliance has been dismantled, repaired or serviced by other than a
Fisher&Paykel trained and supported service technician or the selling dealer.
G
Pick-up and delivery.
H
Transportation or travelling costs involved in the repair when the product is installed
outside the Fisher&Paykel trained and supported service technician’s normal service area.
I
Filter replacement except in the case of faulty parts or materials within the filter cartridge.
J
Damage (including water damage) caused by faulty installation or plumbing.
Nothing in this Manufacturer’s Warranty is intended to, or does limit, any rights you may
have under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment.
This product is not designed for any commercial use (whatsoever). Any commercial use
by acustomer will affect this product’s Manufacturer’s Warranty.
20
MANUFACTURER’S WARRANTY
Service under this Manufacturer’s Warranty must be provided by a Fisher&Paykel
trained and supported service technician (refer to the ‘Customer Care’ section at the
back of this book). Such service shall be provided during normal business hours. This
Manufacturer’s Warranty certificate should be shown when making any claim.
For Australian Customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Please keep this user guide in a safe place.
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
21
CUSTOMER CARE
Before you call for service or assistance...
Check the things you can do yourself. Refer to the installation instructions and your user
guide and check that:
1
Your product is correctly installed.
2
You are familiar with its normal operation.
3
You have read the ‘Troubleshooting’ section at the back of the book.
If after checking these points you still need assistance or parts, please refer to your
nearest Fisher & Paykel trained and supported service technician, Customer Care, or
contact us through our website www.fisherpaykel.com.
In New Zealand if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 0800 FP CARE or 0800 372 273
Fax: (09) 273 0656
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre can
recommend a Fisher & Paykel trained and supported service technician in your area.
In Australia if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 1300 650 590
Fax: (07) 3826 9298
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland
QLD 4163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre can
recommend a Fisher & Paykel trained and supported service technician in your area.
*If you call, write or contact us via our website please provide: your name and address,
model number, serial number, date of purchase and a complete description of the problem.
This information is needed in order to better respond to your request for assistance.
Product details can be found on the serial plate located externally on the back of the
appliance.
Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: www.fisherpaykel.com
845983 A 09.16
www.fisherpaykel.com
© Fisher & Paykel Appliances 2016. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your dealer to ensure this booklet correctly
describes the product currently available.
NZ AU
