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W415-0904 / E / 06.11.21
WARRANTY
NAPOLEON warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not
necessary to receive the base warranty. Simply provide your proof of purchase along with the model and serial number to make a
warranty claim.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
Provided that the purchase was made through an authorized NAPOLEON dealer your ductless system is subject to the following
conditions and limitations:
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The appliance must be installed by a licensed, authorized service technician or contractor. Installation must be done in accordance
with the installation instructions included with the product and all local and national building and re codes. This limited warranty
does not cover damages caused by misuse, lack of maintenance, loss of refrigerant, accident, alterations, abuse or neglect and parts
installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and
chemical cleaners.
In the rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
After the rst year, with respect to this Limited Warranty, NAPOLEON may, at its discretion, fully discharge all obligations with respect
to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
NAPOLEON will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and
such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the Limited Warranty, NAPOLEON's responsibility under this warranty is dened as above
and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty denes the obligations and liability of NAPOLEON with respect to the NAPOLEON appliance and any other warranties
expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of
this product.
Any damages to the appliance due to water, weather damage, long periods of dampness, condensation, damaging chemicals or
cleaners will not be the responsibility of NAPOLEON.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped
without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
NAPOLEON products are manufactured under the strict Standard of the world recognized ISO 9001 : 2015
Quality Assurance Certicate.
NAPOLEON products are designed with superior components and materials assembled by trained craftsmen
who take great pride in their work. The complete appliance is thoroughly inspected by a qualied technician before
packaging to ensure that you, the customer, receives the quality product that you expect from NAPOLEON.
Applicable for products sold on or after 3rd May 2021: The following materials and workmanship in your
new NAPOLEON Ductless System are warranted against defects. NAPOLEON will provide the required
replacement compressor, or any other parts should they fail within 10 years from the original date of
purchase with the exception of the remote transmitter which will be covered for the rst year only. Should a
part fail due to defect within the rst 10 years, NAPOLEON reserves the right to replace the defective part
or the entire evaporator or condenser assembly at NAPOLEON's discretion. Diagnostics, transportation or
labour charges related to warranty repair is not covered.
Product must be registered to receive full 10-year warranty, otherwise base warranty will be provided which
consists of parts, compressor and system coverage for the rst 5 years.
* Construction of models vary. Warranty applies only to components included with your specic appliance.
NAPOLEON DUCTLESS AIR CONDITIONER LIMITED WARRANTY
CONDITIONS AND LIMITATIONS
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUT TO ON-GOING PRODUCT
IMPROVEMENTS. NAPOLEON IS A REGISTERED TRADEMARK OF WOLF STEEL LTD. PATENTS U.S. 5.303.693.801 - CAN.
2.073.411, 2.082.915 © WOLF STEEL LTD.
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