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Problem Possible cause Remedy
The sensor fields become
hot.
The cookware is too large or
you put it too near to the
controls.
Put large cookware on the
rear zones if possible.
There is no sound when you
touch the panel sensor
fields.
The sounds are deactivated. Activate the sounds. Refer to
"Daily use".
comes on.
Automatic Switch Off oper-
ates.
Deactivate the hob and acti-
vate it again.
comes on.
The Child Safety Device or
Lock operates.
Refer to "Daily use".
and a number come on.
There is an error in the hob. Deactivate the hob and acti-
vate it again after 30 sec-
onds. If comes on again,
disconnect the hob from the
electrical supply. After 30
seconds, connect the hob
again. If the problem contin-
ues, speak to an Authorised
Service Centre.
You can hear a constant
beep noise.
The electrical connection is
incorrect.
Disconnect the hob from the
electrical supply. Ask a quali-
fied electrician to check the
installation.
comes on.
The second phase of the
power supply is missing.
Check if the hob is correctly
connected to the electrical
supply. Remove the fuse,
wait one minute, and insert
the fuse again.
8.2 If you cannot find a
solution...
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre. Give the
data from the rating plate. Give also
three digit letter code for the glass
ceramic (it is in the corner of the glass
surface) and an error message that
comes on. Make sure, you operated the
hob correctly. If not the servicing by a
service technician or dealer will not be
free of charge, also during the warranty
period. The instructions about the
Service Centre and conditions of
guarantee are in the guarantee booklet.
9. TECHNICAL DATA
9.1 Rating plate
Model HK654070FB PNC 949 595 012 02
ENGLISH 15
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