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16
Problem Cause Solution
The coee froth is too light (de-
livered from the spout too fast)
The pre-ground coee is not pressed
down rmly enough
Press the pre-ground coee more rmly
There is not enough pre-ground coee Increase the quantity of pre-ground coee
The pre-ground coee is too coarse Use only pre-ground coee for espresso coee
makers
The wrong type of pre-ground coee is
being used
Change the type of pre-ground coee
The coee froth is too dark
(delivered from the spout too
slowly)
The pre-ground coee is pressed down
too rmly
Press the coee down less rmly
There is not enough pre-ground coee Reduce the quantity of pre-ground coee
The espresso coee outlet is blocked Clean as described in section “11.3 Cleaning the
coee outlet”
The lter is blocked Clean as described in section “11.2 Cleaning the
coee lters”
The pre-ground coee is too ne
Use only pre-ground coee for espresso coee makers
The pre-ground coee is too ne or damp Use pre-ground coee for espresso coee makers
only and make sure it is not too damp
Limescale in the water circuit Descale as described in section “12. Descaling”
After delivering coee, the lter
remains attached to the coee
outlet
Insert the portalter again, deliver coee, then
remove the portalter
The machine will not make any
drink and all the lights ash for
a few seconds
No water in the tank Fill the tank with water
The tank has been inserted incorrectly
and the valves on the bottom are not
open
Press the tank down lightly to open the valves on
the bottom
The espresso coee outlet is blocked Clean as described in section “11.3 Cleaning the
coee outlet”
The lter is blocked Clean as described in section “11.2 Cleaning the
coee lters”
Limescale in the water circuit Descale as described in section “12. Descaling”
The machine does not function
and all the lights ash
Disconnect the machine immediately and contact
authorised Customer Services.
No milk froth is formed when
making cappuccino
Milk not cold enough Always use milk at refrigerator temperature
Frother dirty Clean as described in section “Cleaning the steam
wand”
Limescale in the water circuit Descale as described in section “12. Descaling”