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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product help -
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
If yOU experience Possible causes j
Solution
Washer won't run or fill,
washer stops working
(cont.)
Not using HE detergent or using too
much H E detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer's directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch and hold START. Do not add more detergent.
Door not opened between cycles. After 3 wash cycles in a row are completed, the door must be
opened and then closed before a new cycle can begin.
Washer not draining/ Drain hose extends into standpipe Check drain hose for proper installation. Use drain hose form
spinning, loads are farther than 4.5" (114 mm). and securely attach to drainpipe or tub. Do not tape over drain
still wet opening.
The drain hose is clogged, or the Lower drain hose if the end is higher than 96" (2.4 m) above
end of the drain hose more than the floor. Remove any clogs from drain hose. See "Installation
96" (2.4 m) above the floor. Requirements" in Installation Instructions.
The drain hose fits too tightly The drain hose should be loose yet fit securely. Do not seal the
in the standpipe, or is it taped drain hose with tape. The hose needs an air gap. See "Secure the
to the standpipe. Drain Hose" in Installation Instructions.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the washer to
spin correctly, leaving the load wetter than normal. See "Cycle
Guide" for load size recommendation for each cycle.
Avoid washing single items. Balance a single item such as a rug or
jeans jacket with a few extra items.
The load may be out of balance.
Not using H E detergent or using too
much H E detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load. To
remove extra suds, select DRAIN & SPIN with Extra Rinse. Do not
add detergent.
Small items may have been caught in Check the drum for any items sticking through the drum holes.
the pump or stuck between the washer Empty pockets and use garment bags when washing small items.
drum and the outer tub.
Door locked at end of Water remaining in washer after cycle.
wash cycle
Fresh Spin TM option is on.
Door will not unlock Door locks when cycle has started.
Check for proper water supply.Incorrect or wrong wash
or rinse temperatures
Washing many loads.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
While this option is on, the load is tumbled periodically for up to
6 hours. The door remains locked during this time. To unlock the
door, cancel the option by touching POWER/CANCEL
If the "Add a Garment" light is lit, touch START once. The door will
unlock.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
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