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PROFESSIONAL WARRANTY
All FALMEC range hoods and remote motors come with a 5 year parts and labour warranty. PRKS will correct, free of charge, any defects in
material or workmanship for the period of 5 years, subject to the terms of our warranty stated below.
In addition to this warranty stated above, all remote motors from both the Designer and Professional series are covered for an additional 5
years motor replacement warranty.
This warranty will be void if any model is used for commercial purposes. Some examples of commercial purposes include, but are not limited
to restaurants, cafés, schools, clubs.
All Designer and Professional (with the exception of BBQ models) rangehoods are designed and warranted “strictly for indoor use
(household kitchen) only.
Please note: The benefits provided by this warranty are in addition to all other rights and remedies in respect to the product which the
consumer has under the Australian competition and Consumer Act 2010.
1. This warranty only applies for products installed by a qualified person and when provided with a certificate of compliance in accordance
with State/Territory laws.
2. This product must be used in accordance with the manufacturer’s instructions. This warranty does not apply should the defect in or
failure of the product be attributable to misuse, abuse, accident or non-observation of the manufactures instructions on the part of the
user. FALMEC appliances does not accept liability for any direct or consequential loss, damage or other expense caused by or arising
out of any failure to install or use the product in accordance with the manufacturer’s instructions.
3. The warranty does not cover failures due to normal wear and tear with reasonable use or consumable components such as globes,
filters, etc.
4. Turbulence or motor noise is not considered a warrantable item and is considered part of the normal operation of the rangehood. The
level of noise experienced will depend on several contributing factors such as power level, duct length and position of remote motor
placement.
5. PRKS, at its own discretion may replace or repair any defective component(s) to affect a repair due to any faulty workmanship and
material. The warranty does not cover breakage of outer glass panels attributed to external damage.
6. The warranty provided is a “Repair Warranty” and in an extreme event if a repair cannot take place, a replacement will be provided of an
equivalent current model where the balance of the warranty period from the original date of purchase will take effect.
7. This warranty is immediately void if the serial or model number label is removed, defaced, serviced or repaired by a unauthorised/
unqualified personal or used for industrial/commercial purposes.
8. Warranty will be only provided when a proof of the original purchase is presented to an authorised dealer or reseller before or at the time
of service.
9. This warranty does not cover any corrosion or defect as a result of the product being installed in an environment in which the appliance
is not protected from the weather.
10. It is the responsibility of the customer to ensure the appliance is easily accessible for a service technician to carry out required repairs.
Any obstruction prohibiting access to the product by building materials of any kind will be required to be removed and reinstalled by the
customer.
11. This warranty covers the first 50 km travelled by a repair technician to the appliance location and return. Any travel in excess of 50 km
each way is not covered by the warranty.
PRKS has a service network in all metropolitan areas and most regional areas. Where the warranty claim has been made outside a radius of
50 km from any store where the product can be purchased, the customer is responsible for the cost of delivery to the nearest service agent
or the travel cost for a technician to travel to a location outside the 50 km radius
YOUR STATUTORY RIGHTS
FALMEC products fully assures all customers that our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure. You are also entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage.
The benefits under FALMEC’s warranty are in addition to other rights you have at law in relation to the appliances or services to which the
warranty relates.
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