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20
en-us Home Connect
Improving signal strength
▯ Place the router closer to the refrigerator.
▯ Check that screening walls do not interfere with the
connection.
▯ Install a repeater to make the signal stronger.
Connecting the refrigerator to the
Home Connect app
Use this menu to connect your refrigerator to mobile
terminal devices.
1. Install the Home Connect app on your mobile terminal
device and log in or register.
2. Open the Home network menu on your refrigerator.
3. Press C button to move to the menu item Connect to
app.
4. Press % button to open the menu item.
5. Confirm the prompt to display the refrigerator in the
app.
6. Open the app and wait until the refrigerator is
displayed.
Press Add to confirm the connection between the app
and the refrigerator.
If the refrigerator is not automatically displayed, click
on Add appliance in the app and follow the
instructions. As soon as your refrigerator is displayed,
add it with +.
7. Follow the instructions in the app until the process is
complete.
Installing updates for the Home
Connect software
The refrigerator checks at regular intervals whether
updates are available for the Home Connect software.
If an update is available, a little exclamation mark à
appears on the á button.
Installing the update:
1. Press á button.
The special menu Home network note opens.
2. Press ™ button to open the menu item.
A note window with the necessary steps for installing
the new software appears.
3. To close the note window, press ™ button.
4. Open the Home network menu on your refrigerator.
~ "Setting up Home Connect" on page 19
5. Press C button to move to the menu item Software
update.
6. Press % button to open the menu item.
Note: The % button is only visible if an update is
available.
The software is installed.
7. A note appears when installation is complete.
8. Press ™ button to close the note.
Customer Service access
If you contact Customer Service, they can access your
appliance and view its status after you have given your
consent. You need to have your appliance connected to
your home network for this.
Further information about Customer Service access and
its availability in your country is available under
www.home-connect.com in the Help & Support area.
1. Contact Customer Service.
~ "Customer service" on page 27
2. Confirm the start of Customer Service access in the
app.
During Customer Service access the symbol Ù
appears on the control panel.
3. As soon as Customer Service has obtained the
necessary data, they end access.
Note: You can interrupt remote diagnosis early by
switching off Customer Service access in the Home
Connect app.
Deleting network settings
If there is a problem when trying to establish a
connection, or if you would like to register the appliance
in a different home WLAN network (Wi-Fi), the Home
Connect settings can be reset.
1. Open the Home network menu on your refrigerator.
2. Press C button to move to the menu item Delete
network settings.
3. Press % button to open the menu item.
4. Confirm the prompt to delete the network settings.
To then reconnect the appliance to the home WLAN
network (Wi-Fi), perform initial setup again.
~ "Setting up the connection to the home
network" on page 19
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