User's Guide
for Topload Washers
TLW22C_SVG
Original Instructions
Keep These Instructions for Future Reference.
(If this machine changes ownership, this manual must accompany machine.)
www.speedqueen.com
Part No. 203183ENR2
June 2016
WARNING
Failure to install, maintain, and/or operate this ma-
chine according to the manufacturer's instructions
may result in conditions which can produce bodily in-
jury and/or property damage.
W030
WARNING
For your safety and to reduce the risk of fire or an ex-
plosion, do not store or use gasoline or other flamma-
ble vapors and liquids in the vicinity of this or any oth-
er appliance.
W022
NOTE: The WARNING and IMPORTANT instructions ap-
pearing in this manual are not meant to cover all possi-
ble conditions and situations that may occur. It must be
understood that common sense, caution, and careful-
ness are factors which cannot be built into these wash-
ers. These factors MUST BE supplied by the person(s)
installing, maintaining, or operating the washer.
Always contact the distributor, service agent, or the manufacturer
about any problems or conditions you do not understand.
Read all instructions before using washer.
This product uses FreeRTOS V7.2.0 (www.freertos.org).
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3 Part No. 203183ENR2
Product Registration
New owners of Alliance Laundry Systems equipment are encour-
aged to register their appliance to insure proper limited warranty
coverage. Register online at hp://www.speedqueen.com/home/en-
us/support/product-registration.aspx or contact your dealer to
register your appliance. All information will be kept confidential and
will not be distributed to other parties.
Product Registration
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4 Part No. 203183ENR2
Table of Contents
Safety Information............................................................................. 6
Explanation of Safety Messages................................................................. 6
Important Safety Instructions....................................................................6
Operation......................................................................................... 8
Before Washing........................................................................................8
Loading the Washer.................................................................................. 8
Control Panel................................................................................... 11
Digital Display....................................................................................... 11
Keypress Audio.................................................................................. 11
Cycles..................................................................................................11
Selections............................................................................................ 12
Options................................................................................................12
Status................................................................................................ 12
To Wash Clothes.....................................................................................12
Pausing the Cycle................................................................................ 13
Cycle Operation................................................................................14
Optional Features.................................................................................. 15
Clothing Care...................................................................................17
Clothing Concerns.................................................................................. 17
Maintenance................................................................................... 19
Cold Weather Care..................................................................................19
Care of Your Washer................................................................................19
Replacing Hoses.....................................................................................19
Filter Screens........................................................................................19
Vacations and Extended Non-Use.............................................................. 19
Preventative Maintenance........................................................................19
Reinstallation of Shipping Materials........................................................... 19
Motor Overload Protector........................................................................20
Troubleshooting............................................................................... 21
Warranty Repairs...................................................................................24
Contact Information............................................................................... 24
©
Copyright 2016, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmied in any form or by any means without the expressed wrien
consent of the publisher.
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5 Part No. 203183ENR2
Safety Information
Explanation of Safety Messages
Precautionary statements (“DANGER,” “WARNING,” and “CAU-
TION”), followed by specific instructions, are found in this manual
and on machine decals. These precautions are intended for the per-
sonal safety of the operator, user, servicer, and those maintaining
the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or prop-
erty damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”)
are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to inform
the reader of specific procedures where minor machine
damage will occur if the procedure is not followed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
Important Safety Instructions
Save These Instructions
WARNING
To reduce the risk of fire, electric shock, serious injury
or death to persons when using your washer, follow
these basic precautions:
W023
• Read all instructions before using the washer.
• Install the washer according to the INSTALLATION INSTRUC-
TIONS. Refer to the EARTH/GROUND INSTRUCTIONS in the IN-
STALLATION manual for the proper earth/ground connection of
the washer. All connections for water, drain, electrical power and
earth/ground must comply with local codes and be made by li-
censed personnel when required. Do not do it yourself.
• Do not install or store the washer where it will be exposed to
water and/or weather.
• Do not add the following substances or textiles containing
traces of the following substances to the wash water: gasoline,
kerosene, waxes, cooking oils, vegetable oils, machine oils, dry-
cleaning solvents, flammable chemicals, thinners or other flam-
mable or explosive substances. These substances give off va-
pors that could ignite, explode or cause the fabric to catch on
fire by itself.
• Under certain conditions, hydrogen gas may be produced in a
hot water system that has not been used for two weeks or
more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system
has not been used for such a period, before using a washing ma-
chine or combination washer-dryer, turn on all hot water fau-
cets and let the water flow from each for several minutes. This
will release any accumulated hydrogen gas. THE GAS IS FLAM-
MABLE, DO NOT SMOKE OR USE AN OPEN FLAME DURING
THIS TIME.
• To reduce the risk of an electric shock or fire, DO NOT use an ex-
tension cord or an adapter to connect the washer to the elec-
trical power source.
• Do not allow children to play on or in the washer. Close supervi-
sion of children is necessary when the washer is used near chil-
dren. This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been given
supervision or instruction concerning the use of the appliance
by a person responsible for their safety. This is a safety rule for
all appliances.
• Cleaning and user maintenance shall not be made by children
without supervision.
• Children less than three years should be kept away unless con-
tinuously supervised.
Safety Information
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6 Part No. 203183ENR2
• Do not reach into the washer if the washtub or agitator, if appli-
cable, is moving.
• Never operate the washer with any guards, panels and/or parts
removed or broken. DO NOT tamper with the controls or bypass
any safety devices.
• Use your washer only for its intended purpose, washing clothes.
Always follow the fabric care instructions supplied by the gar-
ment manufacturer.
• Always read and follow manufacturer’s instructions on pack-
ages of laundry and cleaning aids. To reduce the risk of poison-
ing or chemical burns, keep them out of the reach of children at
all times (preferably in a locked cabinet). Heed all warnings or
precautions.
• Do not use fabric softeners or products to eliminate static un-
less recommended by the manufacturer of the fabric softener
or product.
• Lid MUST BE CLOSED any time the washer is to agitate or spin.
DO NOT bypass the lid switch to permit the washer to agitate
or spin with the lid open. A brake will stop the washtub within
seconds if the lid is opened during spinning. If the washtub does
not stop when the lid is opened, remove the washer from use
and call the service person.
• Be sure water connections have a shut-off valve and that fill
hose connections are tight. CLOSE the shut-off valves at the
end of each wash day.
• Keep your washer in good condition. Bumping or dropping the
washer can damage safety features. If this occurs, have your
washer checked by a qualified service person.
• Do not repair or replace any part of the washer, or aempt any
servicing unless specifically recommended in the user-mainte-
nance instructions or in published user-repair instructions that
you understand and have the skills to carry out. ALWAYS dis-
connect the washer from electrical supply before aempting
any service.
• Disconnect the power cord by grasping the plug, not the cord. If
the supply cord is damaged, it must be replaced by the manu-
facturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Before the washer is removed from service or discarded, remove
the lid or door to the washing compartment.
• Failure to install, maintain, and/or operate this washer accord-
ing to the manufacturer’s instructions may result in conditions
which can produce bodily injury and/or property damage.
NOTE: The WARNING and IMPORTANT SAFETY IN-
STRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may oc-
cur. Observe and be aware of other labels and precau-
tions that are located on the machine. They are intended
to provide instruction for safe use of the machine. Com-
mon sense, caution and care must be exercised when in-
stalling, maintaining, or operating the washer.
Always contact your dealer, distributor, service agent or the manu-
facturer about any problems or conditions you do not understand.
Safety Information
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7 Part No. 203183ENR2
Operation
Before Washing
Prepare Wash Load
Empty Pockets and Cuffs
Make sure all pockets are empty and turn them inside out. One bob-
by pin, metal or plastic toy, nail or sharp object in a load can catch
laundry, cause tears and plug the pump. Facial tissue left in a pock-
et will produce extreme “lint”. A crayon or lipstick in a wash load may
cause stains that cannot be removed. Roll down cuffs and shake
out grass, sand and gravel.
Strings on clothing such as hooded sweatshirts may get caught in
or around the agitator. Remove the strings if possible or tie them
together.
TLW1990N_SVG
Mend Rips and Tears
Lile holes can become bigger in the washer. Mend holes and tears
before placing garments in the washer.
Close Zipper and Fasten Hooks
These can catch on garments in a wash load and tear them. Tie
belts and sashes so they won’t wind around clothes.
Check For Colorfastness
Squeeze a portion of garment in warm or hot sudsy water. If the
color bleeds or runs, wash the item separately in cold water.
Sort Items
Different items use different wash cycles and temperatures. Al-
ways follow the manufacturer’s care label.
TLW1991N_SVG
Proper sorting is easy if you follow a few guidelines:
1. Sort by Color: Separate items into loads of whites, darks, lights
and non-colorfast.
2. Sort by Fabric and Construction: Separate items into loads of
coons/linens, permanent press, synthetics/blends/poly knits,
and delicates.
3. Sort by Temperature: Separate items into loads that can be
washed in cold, warm or hot water.
4. Sort by Type and Amount of Soil: Heavily soiled clothes will need
extra treatment. Lightly soiled clothes can become dingy if
washed with heavily soiled items.
5. Sort Lint “Shedders” From Lint “Receivers”: Some fabrics at-
tract lint and should not be washed with lint-shedding loads.
Lint shedders are coons, terry towels, chenille bedspreads,
rugs and clothes that have been heavily bleached. Lint receivers
are synthetics, permanent or durable press, knits (including
socks), corduroy, and other smooth fabrics.
Pretreat
Pretreat shirt collars and cuffs with a pretreat product or liquid
detergent when placing them in the washer. Before washing, treat
special stains individually.
WARNING
Do not wash or dry items soiled with vegetable or
cooking oils. Some oils may remain after washing and
may cause the fabric to catch on fire by itself.
W527
Loading the Washer
Load Articles
NOTE: Always add detergent first.
Operation
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8 Part No. 203183ENR2
• Load items by the amount of space they take up, not by their
weight. Mix large and small items in a load to get the best wash-
ing results.
• Drop items loosely into the washtub. The bulk of the clothes
rather than the weight will determine load size. Do not pack
items in or wrap them around the agitator. Overloading can
cause poor cleaning, excessive wrinkling and tears.
TLW1992N_SVG
• Items should move freely through the wash water for best
cleaning results. Items should rollover, sink and then reappear.
• When washing very large items, do not fill washtub as full as
with other loads.
Load Size (Water Level)
• The water level in your washer should fit the size of your wash
load. Small loads will use lower water levels. There must be
enough water in the washtub to allow items to move and turn
over freely.
Wrong Water Level for Size of Load
TLW2223N_SVG
Right Water Level for Size of Load
TLW2224N_SVG
• Overloading the washtub can result in poor washing and rinsing.
• Overloading may also cause wrinkling and tearing of items as
well as increased wear to the washer’s motor.
IMPORTANT: If in doubt, always use a larger load size.
Most average loads will require the Large Load Size set-
ting. Failure to have the correct volume of water relative
to the load may decrease washer performance.
NOTE: Starting January 2009, the Department of Ener-
gy (DOE) mandated new efficiency standards which re-
sulted in reduced water levels in the topload washer.
Load Sizes
Small 1-2 permanent press dress
shirts or 2 pillow cases or 1
lightweight dress or similar size
load
Medium 6-7 permanent press shirts or
2 twin sheets, 2 pillow cases or
8 standard bath towels, 6
wash cloths
Large 8-9 shirts, 5 pair polyester
pants or 2 queen size sheets, 4
pillow cases, 2 nightgowns, 1
pair men’s pajamas or 1 queen
size bedspread
Wash Temperature
Hot
Hot water is the most effective for cleaning, but it is not recom-
mended for all fabric types (read labels).
Warm
The Warm Wash is useful for providing a thorough cleaning on light
and moderately soiled clothing without damaging fabric or adding
to color fading. Warm water also reduces wrinkling. Use with non-
colorfast or dark colors, permanent press, silks, woolens, nylon, and
acrylic.
Cold
The Cold Wash is ideal for delicate items. Although its cleaning abili-
ties are not as great as with hot or warm water, it is useful for col-
ors that bleed easily and for sensitive fabrics.
All rinses use cold water. It is the most beneficial for fabrics. Cold
rinses reduce wrinkling and color fading. In addition, cold rinses will
save money and energy.
NOTE: In wash temperatures colder than 60°F [16°C],
detergents do not dissolve well. This may cause ineffec-
tive cleaning, or lint and residue to form.
NOTE: Always follow manufacturer’s care labels.
Operation
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9 Part No. 203183ENR2
Wash Temperature Guide
Water Tem-
perature Use Comments
HOT • Sturdy whites
and colorfast
items
• Work clothes
• Soiled items
• Diapers
• Best cleaning for
items soiled with
oily or greasy
stains, grass, or
ink.
WARM • Light and mod-
erately soiled
items
• Non-colorfast or
dark colors
• Permanent
press
• Silks, woolens,
nylon, acrylic
• Reduces wrin-
kling in perma-
nent press fab-
rics
• Less fading
• Reduces shrink-
ing in knits
COLD • Non-colorfast
fabrics
• Extra delicate
clothing
• Saves energy
• Reduces color
fading
• Reduces wrin-
kling
• Reduces shrink-
ing
Energy
You can save energy when washing by following a few guidelines:
1. Heating water accounts for the greatest energy expense when
washing. Save on heating water by using warm or cold washes.
2. Wash full loads, but do not overload.
Operation
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Control Panel
Power Start
Pause
Cancel
Warm HotCold
Temp
Soil
Level
Load
Size
LargeMediumSmall
Medium Heavy
Wash
Rinse
SpinLight
Soak
Delicate
Second
Rinse
Pre-
Wash
TLW2234N_SVG
Spin
Normal
Eco
Perm
Press
Preset Cycles
Rinse
& Spin
Heavy
Duty
Signal
Digital Display
The two-digit display is used to show the time remaining in a cycle.
If the cycle time is over 99 minutes the control will display either
1H, 2H, etc., and then the additional minutes over one or two
hours.
When the control is powered off, the right-most decimal in the dis-
play will flash every one to five minutes to indicate that the machine
is in Idle Mode.
The display also shows diagnostic codes.
Soak
In the lower right of the display, a single light will flash during any
soak portion of the cycle.
The soak light also will flash once every one to five minutes in Idle
Mode. Idle Mode is entered if no keypads have been pressed for five
minutes after a cycle is finished. Press the Power/Cancel keypad to
exit this mode and power the display for cycle/option selection. This
light will flash again after five minutes when it re-enters Idle Mode.
Keypress Audio
The audio signal that sounds when a keypad is pressed can be
turned on or off.
Press and hold both the Perm Press and Spin keypads at the same
time to turn the audio signal on or off.
Cycles
The following cycle descriptions will help determine which cycle to
choose depending on the type of laundry being washed. The descrip-
tions are standard seings that may be modified using the Selec-
tions and Options.
The last cycle that is set, including selections and options, is saved
even if the control is turned off.
Heavy Duty
Use for sturdy items, like play or work clothes, towels, T-shirts, etc.
The wash time selection will depend on the type of fabric and the
amount of soil. For the best results when cleaning heavily soiled
items, use a higher soil level selection. Lightly soiled items require
less wash time.
Use the Prewash seing for extra heavily soiled items. During the
PREWASH seing, the washtub will fill with water, agitate for a re-
duced period of time and spin out.
Normal Eco
This cycle uses a spray rinse to reduce water consumption. It also
uses less hot water. This cycle is recommended for washing every-
day coons and linens. If using fabric softener in this cycle, select
the Second Rinse option.
Perm Press
Use for permanent press items and synthetics. The final spin is a
low spin speed.
Delicate
Wash delicate items usually washed by hand on this cycle. A full tub
of water is recommended (even for small loads) to allow the deli-
cate items to move freely through the water. More water helps re-
duce fabric wear, wrinkling, and provides for a clean wash.
On this cycle, the agitation during the wash portion of the cycle is
not constant. The wash will alternate between periods of agitation
and then a short soak until advancing to the spin portion of the cy-
cle. All spin speeds are a low spin.
Control Panel
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11 Part No. 203183ENR2
Rinse & Spin
Use to quickly rinse items. The rinse is followed by a high spin.
Spin
Use this cycle to extract water from wet items. The cycle uses the
high spin.
Selections
The following selections can be used to modify the currently chosen
cycle. The default selections will be lit after choosing a cycle.
Temp
Press the Temp keypad to change the cycle’s wash water tempera-
ture from the default selection to Cold, Warm, or Hot.
Load Size
The Load Size Selection determines the amount of water used in
the cycle.
Choose Small, Medium or Large according to the amount of laundry
being washed.
Soil Level
Changing the Soil Level keypad will add more wash time to the cycle.
Choose Light, Medium or Heavy according to the amount of soil in
the laundry load.
Options
The following options can be used to modify the currently chosen
cycle.
Pre-Wash
The Pre-Wash option adds a second wash to the selected cycle.
Second Rinse
This Option will provide an additional rinse to the selected cycle. The
water temperature will be cold.
Signal (on select models only)
Pressing the Signal keypad will change the end of cycle signal vol-
ume. There are four seings: Off, Low, Medium, High.
Status
The Status lights are lit during the cycle to show what part of the
cycle is running.
Wash
The Wash status light is lit
during the wash portion of the
cycle including Pre-Wash, if se-
lected.
Rinse The Rinse status light is lit
during the rinse portions of
the cycle including Second
Rinse, if selected.
Spin The Spin status light is lit
during the final spin portion of
the cycle.
To Wash Clothes
IMPORTANT: Before using your new washer, make sure
the washer cord is connected to an appropriate electrical
outlet that is properly installed and connected to a pro-
tective earth/ground. Make sure the washer hoses are
connected to the hot and cold water faucets, and that the
faucets are turned on. Be sure the drain hose is not
kinked and is inserted into a drain. Refer to the INSTAL-
LATION INSTRUCTIONS for details of proper washer in-
stallation.
IMPORTANT: Prior to first wash, use an all purpose
cleaner, or a detergent and water solution, and a damp
cloth to remove shipping dust from inside of wash drum.
1. Get the clothes ready for washing. Empty pockets and cuffs.
Sort items into separate loads. Pretreat stains and heavily
soiled areas.
TLW1991N_SVG
IMPORTANT: Remove all sharp objects from laundry
to avoid tears and rips to items during normal ma-
chine operation.
2. Measure and add low sudsing, High Efficiency (HE) detergent to
the washtub. Follow instructions on detergent package for
amount to use.
Control Panel
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TLW1995N_SVG
NOTE: High efficiency (HE) detergent is recommen-
ded for use in this machine. Look for the HE logo or
“high efficiency” on the detergent’s label.
3. Add clothes loosely into the washtub (16 lbs. [7.2 kg] maxi-
mum dry clothes load).
TLW1996N_SVG
4. Close the lid. The washer will not fill, agitate or spin with the lid
open.
TLW1997N_SVG
WARNING
To reduce the risk of serious injury, do not by-pass
the lid switch to permit the washer to agitate or
spin with the lid open.
W898
5. If not already on (control lights will be lit), turn on the washer.
Press the Power buon to turn on the washer.
NOTE: You will not be able to press the Start/ Pause
button to start a cycle until five seconds after turning
on the washer. A status light will flash during this
warm-up period.
6. Select the cycle according to the type of fabric being washed. If
the selected cycle is not the correct cycle for the fabric being
washed, you may change the cycle selection at any time until
the first wash fill is complete.
NOTE: The Normal Eco cycle is recommended for
everyday cottons and linens.
7. If desired change the Selections and Options seings.
8. Press the Start/Pause buon to begin the cycle.
NOTE: Lid must be closed for fill, agitation and spin
to start.
The washer will stop (pause) shortly before the wash and rinse
spins. They are a normal part of the cycle.
Pausing the Cycle
To pause a running cycle, press the Start/Pause buon once. The
display will alternate between St and the remaining cycle time.
Press the Start/Pause buon once more to resume the cycle.
Control Panel
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13 Part No. 203183ENR2
Cycle Operation
The cycles of your washer include several different stages. Refer to
the tables below for what can be expected during the cycles that
you select.
The cycle stages are dependent on the cycle, selections and op-
tions chosen.
The times listed are approximate and will vary depending on the se-
lections and options chosen.
Cycle stages that are Options must be selected on the keypad to
be included in the cycle.
NOTE: The rinse water temperature will be cold, includ-
ing when optional rinses are selected.
Normal Eco Cycle
Cycle Stage Activity Time (minutes) Speed Comments
Pre-Wash Fill/Agitate/Spin 13:10 High Option
Wash Fill/Agitate/Spin-Spray 15:39 High Agitate; Low Spin
Rinse Spin-Spray 3:25 Low
Second Rinse Fill/Agitate/Spin 10:10 High Option
Final Spin Spin 9:00 High
Total (without Options) 28:04
Delicate Cycle
Cycle Stage Activity Time (minutes) Speed Comments
Pre-Wash Fill/Agitate/Spin 13:10 Low Option
Wash Fill/Agitate/Soak/
Agitate/Soak/ Agitate/
Soak/Spin-Spray
13:35 Low
Rinse Fill/Agitate/Spin 10:10 Low
Second Rinse Fill/Agitate/Spin 10:10 Low Option
Final Spin Spin 5:00 Low
Total (without Options) 28:45
All Other Wash Cycles
Cycle Stage Activity Time (minutes) Speed Comments
Pre-Wash Fill/Agitate/Spin 13:10 Agitate = High
Spin = Low (Perm
Press); High (all others)
Option
Table continues...
Cycle Operation
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14 Part No. 203183ENR2
All Other Wash Cycles
Cycle Stage Activity Time (minutes) Speed Comments
Wash Fill/Agitate/Spin-Spray Heavy Duty = 15:45
Perm Press = 13:45
Agitate = High
Spin = Low
Rinse Fill/Agitate/Spin 10:10 Agitate = High
Spin = Low (Perm
Press); High (all others)
Second Rinse Fill/Agitate/Spin 10:10 Agitate = High
Spin = Low (Perm
Press); High (all others)
Option
Final Spin Spin 5:00 Low (Perm Press); High
(all others)
Total (without Options) Heavy Duty = 30:55
Perm Press = 28:55
Rinse & Spin and Spin Cycles
Cycle Stage Activity Time (minutes) Speed Comments
Pre-Wash Fill/Agitate/Spin 13:10 High Option
Rinse Fill/Agitate/Spin 10:10 High Not active in Spin Cycle
Second Rinse Fill/Agitate/Spin 10:10 High Option
Final Spin Spin 5:00 High
Optional Features
Bleach Dispenser
The bleach dispenser is located in the left front corner, under the
lid.
Use liquid bleach in the dispenser. Powdered bleach must not be
used in the dispenser. Add powdered bleach to the wash water.
Use no more than one cup chlorine bleach for large loads, three-
quarters cup for medium and one-half cup for small loads.
Carefully pour recommended amount of bleach into the dispenser
during the first fill of the washer.
Be careful not to spill undiluted bleach. It is a strong chemical and
can damage some fabrics if it is not properly diluted.
Fabric Softener Dispenser
Fabric softener should not be used when the Normal Eco cycle is
selected unless the Second Rinse option is also selected.
To Use Dispenser
After the clothes are loaded into the washtub and before the start
of the WASH cycle, pour the proper amount of liquid fabric softener
into the bole measuring cap (refer to bole directions). Pour into
dispenser.
The large fabric softener dispenser allows for the fabric softener to
be diluted with water. We recommend adding water up to the fill lev-
el. Do not exceed tip of arrow which indicates correct fill level. Over-
filling can allow fabric softener to spill onto the clothes, causing
stains on clothes if the softener comes into contact with deter-
gent suds.
Seing the water level to medium or higher will result in beer per-
formance from the fabric softener.
Cycle Operation
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15 Part No. 203183ENR2
The fabric softener will remain in the dispenser during the wash fill,
agitation and spin. At the end of the wash spin, the liquid fabric
softener will be dispensed into the washtub through the slots in
the agitator and will be mixed with the incoming rinse water.
To Clean the Dispenser
1. Remove the dispenser housing from agitator by squeezing the
lower part of the dispenser, pulling directly upward and at the
same time tilting slightly. This will expose the dispenser cup,
which is also removable for cleaning. Refer to illustration.
2. Soak both housing and cup in hot soapy water.
3. Rinse housing and cup clean.
4. Clean funnel shape in top of agitator by using a small brush.
5. After cleaning, install dispenser cup, then push dispenser hous-
ing directly downward onto top of agitator until firmly snapped
together.
IMPORTANT: When adding detergent to the wash load,
DO NOT allow any detergent to enter the softener dis-
penser cup. If this happens, refer to the cleaning instruc-
tions.
TLW2001N_SVG
1
2
3
1. Dispenser Housing
2. Dispenser Cup
3. Agitator
Use Tips
• Fabric softener spilled onto garments may cause staining. To
remove, dampen stain and rub with bar soap. Wash as usual.
• Liquid fabric softeners will be dispensed during the first rinse
and should not be combined with bleach, bluing, starch, deter-
gents, soaps or packaged water conditioners.
• Fabric softener is not to be used in dispenser when using Pre-
wash cycle, if available.
• When adding detergent to wash water, do not allow any to enter
into softener dispenser cup, as softener will become gummy.
To prevent softener buildup, the dispenser can be
filled with clean
water for automatic cleaning. This can be done in washing cycles
other than when softener is used.
Cycle Operation
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Clothing Care
Clothing Concerns
To keep clothes looking white or bright, use good washing practices
at all times to prevent a gradual build-up of soil or water hardness
minerals on them. If you notice that your clothes are not as bright
as they should be, take corrective measures immediately.
Problem Cause Solution
Gray or Dingy Clothes Insufficient Detergent Add more detergent to washtub before
loading clothes.
Mild detergents are not suitable for aver-
age soil.
Improper Sorting Wash whites separately. Separate light
from heavily soiled items. Clothes can pick
up soil from dirty wash water.
Nonphosphate Detergent and Hard Water Follow package directions. Soften water if
possible.
Water Not Hot Enough White clothes will stay whiter with hot
wash water. Increase temperature.
Overcrowding Washer Clothes must circulate freely through the
water for best results.
Yellowed Clothes Unremoved Soil Skin soil is hard to remove. Check hem edge
of sheets and pillowcases, boom end of
t-shirts, etc. If this portion is white and
center is yellow, the fabric contains unre-
moved soil. Use sufficient detergent and a
hot wash. Chlorine bleach may be needed.
Clothes Stained from Iron in the Water To test for an iron stain, use a rust remov-
er that is recommended for use with
washing machines on a portion of the gar-
ment. Follow bole directions for larger
items.
Older Clothes Some white fabrics turn yellow with age
and cannot be whitened.
Clothes Tearing or Damaged Improper Use of Chlorine Bleach No correction for bleach damaged clothes.
Always measure and dilute bleach. Take ex-
tra care to avoid unwanted spilling.
Insufficient Precare Fasten all hooks and zippers. Mend tears.
Remove objects from pockets.
Overcrowding or Overloading Make sure all items can move freely during
agitation.
Table continues...
Clothing Care
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17 Part No. 203183ENR2
Problem Cause Solution
Excessive Lint Improper Sorting Fabrics that shed lint cannot be washed
with fabrics that receive lint.
Insufficient Detergent/Non-phosphate De-
tergent
Use enough detergent so lint remains sus-
pended in water and flushed out. Do not
oversuds the water.
Mixing Fabric Types Knits and permanent press aract lint.
Wash these only with similar items.
Use fabric softener in rinse water.
Wrinkling Improper Sorting Heavy items like towels should not be
washed with light items like nightgowns.
Improper Cycle Make sure cycle selected is appropriate
for type of clothes.
Improper Temperature Using a warm or cold wash and a cold rinse
reduces wrinkling.
Too Many Clothes in Washer Clothes must circulate freely through the
water for best results.
Clothing Care
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18 Part No. 203183ENR2
Maintenance
Cold Weather Care
If the unit is delivered on a cold day (below freezing), or is stored in
an unheated room or area during the cold months, do not aempt
to operate the washer until it has had a chance to warm up. Water
from the previous cycle may remain.
Care of Your Washer
Use only a damp or sudsy cloth for cleaning the control panel. Some
cleaning products may harm the finish on the control panel or dam-
age the interior. DO NOT use products that contain alcohol on the
control panel. Wipe the panel dry after cleaning.
Wipe the washer cabinet as needed. If detergent, bleach or other
washing products are spilled on the cabinet, wipe immediately.
Some products will cause permanent damage if spilled on the cabi-
net.
Do not use scouring pads or abrasive cleansers.
The washtub will need no particular care though it may need rinsing
or wiping after some unusual loads have been washed. This also may
be necessary if too lile detergent has been used.
Leave the lid open to allow the inside of the washer to dry out after
use. This helps prevent musty odors from developing.
The agitator should not be removed except for service. The washtub
is designed to be self cleaning.
Replacing Hoses
Hoses and other natural rubber parts deteriorate after extended
use. Hoses may develop cracks, blisters or material wear from the
temperature and constant high pressure they are subjected to.
All hoses should be checked on a monthly basis for any visible signs
of deterioration. Any hose showing the signs of deterioration listed
above should be replaced immediately. All hoses should be replaced
every five years.
Filter Screens
Check the filter screens in the fill hoses for debris or damage every
six months. Clean or replace them if necessary.
If the washer is filling with water slower than normal, check the fil-
ter screens. Clean or replace them if necessary.
Order filter screen Part No. 803615 from the nearest authorized
parts distributor.
Vacations and Extended Non-Use
IMPORTANT: To avoid possible property damage due to
flooding, turn off the water supply to the washer whenev-
er there will be an extended period of non-use.
Preventative Maintenance
Follow these guidelines to ensure the washer operates properly. Call
for service if you observe any of the following: water of any amount
on the floor, an increase in operating noise or water remaining in the
wash basket after a cycle.
Frequency
Maintenance Procedure
Monthly 1. Check all hoses and the
drain for leaks.
2. Check the lid switch for
proper operation.
3. Check to make sure the
washer is level.
4. Clean upper 2-3 inches of
wash tub. Fill washer with
warm water at highest set-
ting. Use an all-purpose
cleaner or a steel wool soap
pad.
Every six months 1. Clean the filter screens in
the fill hoses.
Every five years 1. Have a qualified service
technician conduct general
preventative maintenance
on the washer to ensure it
operates properly.
2. Replace the fill hoses.
Reinstallation of Shipping Materials
You must install the shipping brace and shipping plug any time the
washer is moved.
Shipping Brace
The shipping brace in the lid opening should be saved and reinstalled
whenever the washer is moved. To reinstall the brace, open the
washer lid and place the brace over the washer agitator, placing the
back of the brace into the lid opening first.
Maintenance
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19 Part No. 203183ENR2
Shipping Plug
The plastic shipping plug should be saved and reinstalled any time
the washer is moved. The plug fits into two openings: The base open-
ing and the shipping plug opening on the boom of the movable piv-
ot dome. The plug MUST be inserted into both openings to prevent
damage to the washer. In order to accomplish this, the shipping
plug opening must be directly lined up with the base opening.
Refer to illustration below.
TLW2044N_SVG
1
2
4
3
1. Shipping Brace
2. Shipping Plug Opening
3. Base Opening
4. Shipping Plug
After the shipping brace has been installed in the lid opening, tilt
washer back enough to access base opening.
Insert shipping plug into base opening and, using the palm of your
hand, push shipping plug into washer until it snaps into shipping
plug opening.
Motor Overload Protector
The internal motor overload protector will stop the motor auto-
matically if there are too many clothes in the washtub or if a failure
has occurred within the machine’s motor. The control’s digital dis-
play will show tP. The overload protector will reset itself and the
display will then show tP, St alternately. Remove any laundry wrap-
ped around the agitator. Press the Start/Pause buon to resume
the cycle. If the overload protector stops the motor again, remove
the washer from use and call a service person to correct the prob-
lem.
Maintenance
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20 Part No. 203183ENR2
Troubleshooting
Try these troubleshooting tips before making a service call. They
may save you time and money.
Washer Symptom Possible Cause/Solution
Won't Fill • Make sure power cord is plugged all the way into the electrical
outlet.
• Make sure hot and cold water faucets are turned on.
• Make sure lid is closed.
• Make sure that the fill hoses are not kinked or twisted.
• Press Start/Pause buon to start washer.
• Make sure that the controls are properly set.
• In the Normal Eco cycle, during the rinse portion of the cycle,
the tub won’t fill with water. Instead, there is a spray rinse.
• Make sure that the last spin has been completed.
• Check the laundry room fuse or circuit breaker.
• Clean the screens in the water mixing valve and the filter
screens located at the faucet end of the fill hoses. (Owner is
responsible for service calls regarding cleaning of the screens.)
• Water is being siphoned from the washer during the cycle. Refer
to the Installation instructions to make sure that the drain
hose has been properly installed.
Won't Start • Make sure lid is closed.
• Press Start/Pause buon to start washer.
• Make sure power cord is plugged all the way into the electrical
outlet.
• Make sure that the controls are properly set.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause buon to resume cycle.
• You will not be able to press the Start/ Pause buon to start a
cycle until five seconds after turning on the washer. A status
light will flash during this warm-up period.
Won't Agitate • Make sure lid is closed.
• Press Start/Pause buon to start washer.
• Make sure power cord is plugged all the way into the electrical
outlet.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause buon to resume cycle.
• Broken drive belt. Call the service person.
Table continues...
Troubleshooting
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21 Part No. 203183ENR2
Washer Symptom Possible Cause/Solution
Won't Spin • Make sure lid is closed.
• Press Start/Pause buon to start washer.
• Make sure power cord is plugged all the way into the electrical
outlet.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause buon to resume cycle.
• Broken drive belt. Call the service person.
Stops/Pauses During Cycle • Pauses are part of the washer’s normal operation. The washer
will stop (pause) shortly before the wash and rinse spins.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself and the display will show tp, St. Press the
Start/Pause buon to resume cycle.
Won't Drain • Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation instructions to make sure that the
drain hose has been properly installed.
Water Leaks • Check that fill hoses are properly installed on the faucets and
the washer’s water mixing valve.
• Check the condition of the fill hoses. Replace fill hoses every five
years.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Check house water pressure. In cases of extremely low water
pressure, leaking may occur.
• Laundry load may be oversudsing or overloaded. Use less deter-
gent (or low-sudsing detergent) and proper load sizes.
Is Noisy • Wash load may be unbalanced. Open lid and redistribute the
load.
• Make sure washer is level. Uneven leveling can cause vibration.
• A newly installed washer may make a knocking sound if the ma-
chine has been in storage. The belt may have seled. Run wash-
er through 4-5 cycles to loosen belt. Washer operation will not
be affected.
Load Is Too Wet • Wash load may be unbalanced. Open lid and redistribute the
load.
• Load is too small. Add items to make full load.
Table continues...
Troubleshooting
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22 Part No. 203183ENR2
Washer Symptom Possible Cause/Solution
Wrong Water Temperature • Make sure that the controls are properly set.
• Check fill hoses. Make sure hot faucet hose is connected to hot
mixing valve (indicated with “H” on the valve bracket) and cold
faucet is connected to cold mixing valve (indicated with “C” on
the valve bracket).
• Make sure laundry room water heater is adjusted properly.
• The Normal Eco cycle uses a colder water temperature.
Low Water Level on Extra Large Seing • Starting January 2009, the Department of Energy (DOE)
mandated new efficiency standards which resulted in reduced
water levels in the topload washer.
tP on digital display
• If the motor overload protector has stopped the cycle, the con-
trol will display tP. It will reset itself and the display will show
tP, St. Press the Start/Pause buon to resume cycle.
• This condition could be due to an overloaded washtub. Be sure
to review proper load sizes in the Loading The Washer Section.
Er, FL on digital display
• This code will appear if the washer has not reached the fill level
after 30 minutes during a wash or rinse fill.
• Make sure hot and cold water faucets are turned on.
• Make sure that the fill hoses are not kinked or twisted.
• Clean the screens in the water mixing valve and the filter
screens located at the faucet end of the fill hoses.
• Unplug the machine for 15 seconds to clear this code.
OF, St on digital display
• This code indicates the washtub has filled to the overflow level.
• After pressing Start/Pause buon the machine will begin to
spin to aempt to pump water out.
•
If Start/Pause buon is not pressed within five minutes, Er,
OF will be displayed and the machine will need to be unplugged
for 15 seconds to clear the code.
Er, dr on digital display
• This code indicates that water is still in the washer at the end
of the cycle.
• Check the drain hose and drain receptacle to make sure they
are installed properly and not blocked.
• Unplug the machine for 15 seconds to clear this code.
Er, PS on digital display
• The control has detected trouble sensing the water fill level.
• Unplug the machine and call for service.
Other Er Codes
•
If the control displays any other Er codes, unplug the machine
for 15 seconds. Plug the machine back in. If code still appears,
call for service.
Troubleshooting
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23 Part No. 203183ENR2
Warranty Repairs
If something should occur with your washer or that requires service
please use the service locator at www.speedqueen.com.
We would like to point out items that would not be considered a
product failure and are not covered under warranty. If a service
technician is called for the items listed below you will be responsible
for payment of the service call.
• Plugged or restricted drain pipes
• Plugged or restricted water filters or fill valve screens
• Home electrical issues
• Foreign objects found inside the washer or pump
Contact Information
If service is required, contact the nearest Factory Authorized
Service Center. To find the nearest service center, visit us online at
www.speedqueen.com.
If you are unable to locate an authorized service center or are unsa-
tisfied with the service performed on your unit, contact:
Speed Queen
Shepard Street
P.O. Box 990
Ripon, Wisconsin 54971-0990
www.speedqueen.com - select "Find Service" and enter your zip
code to find a local service company
Phone: (920)748-3121
Date Purchased __________________________
Model Number __________________________
Serial Number __________________________
TLW2003N_SVG
1
1. Serial Plate
When contacting us about your washer, PLEASE GIVE THE MODEL
AND SERIAL NUMBERS. The model and serial numbers are located
on the serial plate. The serial plate will be in the location shown.
Please include a copy of your bill of sale and any service receipts you
have.
If replacement parts are required, contact the source from where
you purchased your washer or visit us online at www.speed-
queen.com.
WARNING
To reduce the risk of serious injury or death, DO NOT
repair or replace any part of the unit or attempt any
servicing unless specifically recommended in the
user-maintenance instructions or in published user-re-
pair instructions that you understand and have the
skills to carry out.
W329
Troubleshooting
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24 Part No. 203183ENR2
