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June 2015
• Freezer storage bin should not be lined with aluminum foil, wax paper, or paper toweling. Liners interfere with cold air
circulation, making the freezer less effi cient.
• Organize and label food to reduce door openings and extended searches. Remove as many items as needed at one time,
and close the door as soon as possible
Problem Possible Causes
Freezer does not operate
-Not plugged in
-The circuit breaker tripped or a blown fuse
-The freezer temperature control is set at “0/OFF”
Compressor turns on and off frequently
-The room temperature is hotter than normal
-A large amount of food has been added to the freezer
-The door is open too often
-The door is not closed completely
-The temperature control is not set correctly
-The door gasket does not seal properly
-The freezer does not have the correct clearances
-The freezer has recently been disconnected for a period of time. Four hours are
required for the freezer to cool down completely.
Temperature inside the freezer is too warm
-Temperature control is set too warm. Turn the control to a cooler setting and allow
several hours for the temperature to stabilize.
-Door is kept open too long or is opened too frequently. Warm air enters the freezer
every time the door is opened. Open the door less often.
-The door is not closed completely
-The door gasket does not seal properly
-A large amount of warm or hot food might have been stored recently. Wait until the
freezer has had a chance to reach its selected temperature.
-The freezer has recently been disconnected for a period of time. Four hours are
required for the freezer to cool down completely.
Temperature inside the freezer is too cold
-Temperature control is set too cold. Turn the control to a warmer setting and allow
several hours for the temperature to stabilize.
-Fast Freeze switch is turned on. This causes continuous running of the compressor
and bypasses the temperature control.
Temperature of external freezer surface is warm
-The exterior freezer walls can be as much as 30°F warmer than room temperature.
-This is normal while the compressor works to transfer heat from inside the freezer
cabinet.
Popping or cracking sound when compressor
comes on
-Metal parts undergo expansion and contraction, as in hot water pipes. This is
normal. Sound will level off or disappear as freezer continues to run.
Bubbling or gurgling sound, like water boiling
-Refrigerant (used to cool freezer) is circulating throughout the system. This is
normal.
Freezer is vibrating
-Check to assure that the freezer is on a level surface
-Floor is uneven or weak. Freezer rocks on the fl oor when it is moved slightly. Be
sure fl oor can adequately support freezer. Level the freezer by putting wood or metal
shims under part of the freezer.
-The freezer is touching the wall. Re-level the freezer and move it from the wall.
Moisture forms on inside freezer walls
-Weather is hot and humid, which increases internal rate of frost build-up. This is
normal.
-Door is slightly open
-Door is kept open too long, or is opened too frequently. Open the door less often.
-The door is not sealed properly
Moisture forms on outside of freezer
-Door is slightly open, causing cold air from inside the freezer to meet warm moist air
from outside
The door will not close properly
-The freezer is not on a level surface
-The gasket is dirty
-The storage basket is out of position
TROUBLESHOOTING
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