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11
Problem: Cleaner won’t run
Problem: Cleaner suction low
Problem: Agitator brush roll
won’t run
Problem: Nozzle won’t pick up
Possible cause
Possible solution
• Not “ON” at hand grip.
•
Turn “ON” at hand grip.
• Not firmly plugged in.
•
Plug unit in firmly.
• No voltage in wall plug.
•
Check fuse or breaker.
• Blown fuse or tripped breaker.
•
Replace fuse/reset breaker.
Possible cause
Possible solution
• Hose power cord not firmly
plugged in.
•
Plug firmly into receptacle on
cleaner base.
• Broken or worn belt.
•
Replace belt.
• Floor/carpet switch set to “FLOOR”.
•
Set floor/carpet switch to “CARPET”.
Possible cause
Possible solution
• Low cleaner suction.
•
See section “Cleaner suction low”.
• Blockage in nozzle connector.
•
Remove blockage
• Agitator brush roll not running.
•
See section “Agitator brush roll won’t
run”
• Agitator brush roll brushes worn.
•
Replace brushes.
Possible cause
Possible solution
• Dirt cup full.
•
Empty dirt cup.
• Dirt cup filter dirty.
•
Clean the dirt cup filter with brush and
water, allow to dry and replace in
cleaner.
• Obstruction in nozzle connector,
hose or wand.
•
Remove obstruction.
• Exhaust filter dirty.
•
Clean filter with water, allow to dry and
replace in cleaner.
• Power set too low.
•
Increase power setting.
• Hose not properly connected to
cleaner
•
Ensure hose is properly connected.
4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
4-1
Clearing blockages
When the cleaner senses low suction or
pickup, the Suction Control light will
flash. Low suction or pick up may be
due to a blockage in the system. Refer
to the following steps to check for block-
ages, continuing with each step until the
blockage is found:
1. Turn cleaner off and
disconnect from
electrical outlet; then disconnect
power nozzle plug and wands from
hand grip.
2. Plug cleaner in, turn on, and check
hose end for suction. Remove any
obstructions.
3. Remove power nozzle from wands
and attach wands to hose. Check for
suction and remove any blockages.
Lubrication
The motor is equipped with two bear-
ings that contain sufficient lubrication for
the life of the motor. The addition of
lubricant could cause damage.
Therefore, do not add lubricant to
either motor bearing.
The agitator brush roll is equipped with
two ball bearings that should be lubri-
cated periodically by a Hoover Factory
Service Center or an authorized Hoover
Warranty Service Dealer (Depot).
Service
To obtain approved HOOVER service and
genuine HOOVER parts, locate the nearest
Hoover Factory Service Center or
Authorized Hoover Warranty Service
Dealer (Depot)
by:
• checking the Yellow Pages
under “Vacuum Cleaners -
Household” OR -
• checking the list of Factory
Service Centers provided
with this cleaner OR -
• checking the Service section of The
Hoover Company online at
www.hoover.com OR -
• calling
1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only).
Please do not send your cleaner to The
Hoover Company in North Canton for ser-
vice, this will only result in delay.
If further assistance is needed, contact The
Hoover Company Consumer Response
Center, North Canton, Ohio 44720, Phone:
330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8, Phone:
1-800-263-6376.
Always identify your cleaner by the
com-
plete
model number when requesting infor-
mation or ordering parts. (The model num-
ber appears on the bottom of the cleaner.)
Possible cause
Possible solution
• Too much pressure being applied to
tool.
•
Continue using tool applying light
pressure.
• Blockage in turbine channel.
•
Remove blockage
• Broken or worn belt.
•
Replace belt.
• Low cleaner suction.
•
Check items under “Cleaner suction
low”.
Continued
➟
Problem: Powered hand tool
(available at additional cost if not
included with your cleaner) brush
roll won’t turn
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