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Service Information
If service is required, call your authorized service agency.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if
you continue to have service problems, contact Viking Range, LLC at 1-888-(845-4641), or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is ever required. The model and serial
number can be found by looking underneath the front edge of the control panel.
Model no. ____________________________________________________ Serial no. ________________________________________________
Date of purchase____________________________________________ Date installed __________________________________________
Dealer’s name ____________________________________________________________________________________________________________
Address ____________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Keep this manual for future reference.
30
Troubleshooting
Problem
Possible Cause and/or Remedy
Range will not function.
Range is not connected to electrical power:
Have electrician check power circuit breaker,
wiring, and fuses.
Oven does not operate in
self-clean.
Door is not shut tight enough for automatic
door latch to lock.
Oven is not clean after self-
clean cycle.
Temperature control knob not rotated all the
way past clean until it stops.
Broil does not work.
Temperature control knob is rotated too far
past broil position.
Door will not open.
Oven is still in self-clean mode. If oven is
hot, door latch will release when safe
temperature is reached.
Oven light will not work.
Light bulb is burned out.
Range is not connected to power.
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