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38
AQUAMAX GAS MAINS PRESSURE
WATER HEATER WARRANTY – AUSTRALIA ONLY
GAS WATER HEATER G135VE MODELS
1. THE AQUAMAX WARRANTY – GENERAL
1.1 This warranty is given by Aquamax Australia Pty Limited ABN 37 138 189 689 of 463-467 Warrigal
Road Moorabbin Victoria.
1.2 Aquamax offer a trained and qualified service network who will repair or replace components at
the address of the water heater subject to the terms of the Aquamax warranty. Aquamax Service,
in addition can provide preventative maintenance and advice on the operation of your water heater.
The Aquamax Service contact number is available 7 days a week on 1800 676 000 from 9am to
5pm, excluding public holidays (hours subject to change without notification).
1.3 For details about this warranty, you can contact us on 1800 676 000 or by email at
[email protected] (not for service bookings).
1.4 The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to
water heaters manufactured after 1st November 2014.
1.5 If a subsequent version of this warranty is published, the terms of that warranty and what is covered
by it will apply to water heaters manufactured after the date specified in the subsequent version.
2. TERMS OF THE AQUAMAX WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Aquamax’s sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Aquamax warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired
or replaced by Aquamax, that service will be at your cost.
2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Aquamax warranty.
2.4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by
Aquamax or further than 25 km from either a regional Aquamax branch office or an Accredited
Aquamax Service Agent's office, the cost of transport, insurance and travelling between the
nearest branch office or Aquamax Accredited Service Agent’s office and the installed site shall be
the owner’s responsibility.
2.5 Where the water heater is installed in a position that does not allow safe or ready access, the cost
of that access, including the cost of additional materials handling and/or safety equipment, shall
be the owner’s responsibility. In other words, the cost of dismantling or removing cupboards, doors
or walls and the cost of any special equipment to bring the water heater to floor or ground level or
to a serviceable position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Aquamax water heater in its original installed
location and any genuine Aquamax replacement parts.
2.7 The Aquamax warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such
as floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.
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