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39
9 Repair service
Whether you contact us about a malfunction or an order, please always state
the serial number (FN) and the model type of your appliance. Enter these
details below and also on the service sticker which comes with the appliance.
Stick it in a conspicuous place or in your telephone or address book.
You will also find the same details on the certificate of guarantee, the original
sales invoice and the identification plate of the appliance.
If the appliance is not working properly, contact your nearest V-ZUG Ltd
Service Centre using freephone 0800 850 850 and stand in close proximity
to the appliance.
Queries, orders, service agreement
For administrative and technical queries or problems, as well as for ordering
spare parts and accessories, please contact our head office in Zug on
telephone number +41 (0)41 767 67 67.
As regards the maintenance of all our products, when the warranty expires
you have the option of taking out a service agreement. We will be happy to
send you the necessary forms.
The
TROUBLE-SHOOTING AND ERROR MESSAGES section will help you
to carry out small repairs yourself, saving you the time and trouble of
calling out a service technician and the cost that goes along with it.
FN
Appliance
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