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7
FREQUENTLY ASKED QUESTIONS
WARNING: Risk of fire, damage to property, or injury may result if requirements are not met.
Q. My heater’s power cord gets warm. My cord is showing signs of heat or melting at the outlet. Is
this normal?
A. A warm power cord is normal. These power cords are rated safe for up to 105°C/ 221°F by the UL,
CSA, or ETL. The exception is, if you detect heat, smoke, or signs of melting at the contact point of
the wall outlet, it may be due to loose or worn wall contacts (or arcing). Please stop using the heater
immediately, contact warranty support for a replacement power cord, and have a certified electrician
replace the wall outlet as soon as possible.
PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet. Only
operate heater in upright position.
Insert two AAA batteries into the remote control before using (batteries not included). *(Not all products
will include a remote control.)
Please note that infrared heaters do not heat like a traditional space heater. You should not expect
infrared heaters to blow hot air like a traditional space heater. Infrared heaters heat objects not air.
Infrared heaters are intended to supplement an already heated, insulated room. Square footage
specifications assume a single enclosed room not an entire home. Infrared heaters do not heat through
walls, floors, and are not intended to replace a main heat source. Infrared heat can take at least 24
hours to warm a room but operate much more efficiently to maintain the desired temperature. Infrared
heaters will not work well in uninsulated unheated spaces like screened in porches, RV’s, garages,
unheated basements, etc.
To assemble the unit feet align the unit feet to
the pre-drilled holes and using a screw driver to
screw each foot using the provided screws.
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