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23
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician. Contact
your dealer to arrange a service call by a qualied service technician.
C. Troubleshooting
IntelliFire™ Touch
ECM LED Error
Codes
Description
3 Red: 1 Green IFT-RC400 error message: ‘Appliance Safely Disabled’, pilot sparks for 60 sec, no ame
rectication.
2 Red: 1 Green IFT-RC400 display: ‘Error Pilot Flame’, pilot valve solenoid not detected.
2 Red: 2 Green Sparking feedback signal error, spark coil failure.
5 Red: 1 Green IFT-RC400 display: ‘Error Power Vent’ (NOT an optional accessory).
Error Codes:
Troubleshooting:
See Troubleshooting matrix for more detail on Lock-out Error Codes, Possible Causes and Corrective Actions.
Symptom Possible Cause Corrective Action
Pilot won’t light, there is no noise
or spark.
No AC power, AC/DC adaptor
faulty, backup batteries (if
being used) depleted, IFT-
ECM slider switch in OFF
position. Reset switch in off
position.
Verify IFT-ECM slider switch is in ON or IFT-REM position. Ver-
ify AC power available to junction box. Verify AC/DC adaptor
is plugged into junction box and ECM. Verify AC/DC adaptor
output voltage is between 5.7-6.3 Vdc. If battery pack is used,
check battery pack voltage is >4.2 V (if not, replace batteries).
Shorted or loose connection
in system wiring or wiring
harness.
Verify system wiring conguration. Remove and reinstall wir-
ing harness that plugs into module. Check continuity of wires
in valve wiring harness. Replace any damaged components.
Reset switch is in the “OFF”
position.
Toggle reset switch to “ON” position. See Figure 3.9.
Poor or no system ground.
Verify black ground wire in valve harness is connected to metal
chassis of replace.
Pilot won’t light, module clicks but
no spark 60 sec, 3 Red/1 Green
Lock out.
Incorrect wiring.
Verify ‘S’ (White) sense wire and ‘I’ (orange) ignitor wire are
connected to correct terminals on IFT-ECM.
Loose connections or electrical
shorts in wiring.
Verify no loose connections or electrical shorts in wiring from
module to pilot assembly. Verify wire insulation is not dam-
aged. Verify wires are not grounding out to chassis, pilot burn-
er, or any other metal object. Replace any damaged wires.
Ignitor gap is too large.
Verify spark gap is approximately 0.095” (2.41 mm) to 0.135”
(3.43 mm).
Pilot won’t light, there is no noise
or spark, 2 Red/1 Green Lockout.
Pilot solenoid not detected.
Check if valve harness orange wire is connected to pilot so-
lenoid valve. Check pilot solenoid resistance, nominal is 40
ohms. If open or shorted, replace valve. Check valve harness
wire continuity, if open replace 6-pin harness.
Pilot won’t light, there is no noise
or spark, 2 Red/2 Green Lockout.
Spark coil failure. Replace ECM.
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