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12 EN
6 Troubleshooting
Warning
• Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support).WhenyoucontactPhilips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Recharge the battery.
No sound or poor sound
• Adjust volume on this product.
• Adjust volume on the connected device.
• Check if you have selected the correct
audio source.
No response from the product
• Turn on the product.
• Recharge the battery.
• Turntheproductoffrst,thenturnit
on to activate the product from standby
mode.
Poor radio reception
• Increase the distance between the product
and other electrical appliances.
• Fully extend and adjust the position of the
FM antenna.
USB device not supported
• The USB device is incompatible with the
unit. Try another one.
About Bluetooth device
The audio quality is poor after connection
with a Bluetooth-enabled device.
• The Bluetooth reception is poor. Move the
device closer to this product or remove
any obstacle between them.
Fail to search out AT10 on your device for
pairing.
• Press and hold PAIRING for three seconds,
and then try again.
Cannot connect with the device.
• The Bluetooth function of the device is not
enabled. Refer to the user manual of the
device for how to enable the function.
• This product is already connected with
another Bluetooth-enabled device.
Disconnect that device and then try again.
The paired device connects and disconnects
constantly.
• The Bluetooth reception is poor. Move the
device closer to this product or remove
any obstacle between them.
• For some devices, Bluetooth connection
may be deactivated automatically as a
power-saving feature. This does not indicate
any malfunction of this product.
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