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IMPORTANT INFORMATION
• For outdoor use only.
• Some splashing is normal; adjust the flow rate on the pump if the water rate is too high.
• Check the water level frequently to ensure the pump remains fully submerged; never allow the pump to
run dry as it will burn out the motor.
• Only use water in this fountain. Distilled water will help prevent mineral buildup but is not required, avoid
heavily chlorinated water as it may damage the fountain or pump.
• Periodically change the water to keep the fountain and pump clean. Remove scale and buildup regularly.
DO NOT use harmful additives such as bleach, chlorine, etc.
DO NOT use anything abrasive to scrub the fountain.
DO NOT use a pressure washer or abrasive materials to wash the fountain.
• Always shut off the power supply before cleaning and maintaining the fountain and recirculating pump.
• Take care when handling the pump; only pick it up by the body of the pump, never by the power cord.
• During freezing weather, drain the fountain, disconnect the pump and store indoors; allowing ice to form
may damage the fountain in such ways as, but not limited to, the fountain cracking, and/or permanent
pump damage.
TROUBLESHOOTING
• Ensure that the pump is fully submerged and add water if necessary.
• If water is not flowing within several moments of the fountain being plugged in, the pump may have trapped
air which can prevent water from circulating properly. Simply unplug the power supply for a few moments
and plug it back in. Also check the pump and tubing for obstructions.
• If water is not flowing or water is splashing, check the flow control on the body of the pump; it may need to
be adjusted to achieve the desired flow rate.
• If water is not flowing evenly, ensure the fountain is on a smooth, level surface. Add thin, plastic shims (not
included) between tiers to level out water flow.
• Soft surfaces may cause the fountain to become unbalanced. A large stepping stone or paving stone (not
included) is recommended to help ensure the fountain remains evenly balanced.
• Make sure the adapter cable is fully connected to the pump power cable.
• Make sure the power outlet is working; if in doubt about electrical connections, consult a certified electrician.
WARNING!
Manufacturer and seller expressly disclaim any and all liability from personal injury, property damage
10/202073643-43"
If you are still experiencing issues, please contact our customer service team through one of the methods mentioned at
the top of page 1. Please have the item number and order information available to help expedite response time.