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17
TROUBLESHOOTING
Problem
Possible Cause(s)
Possible Solution
There is no
airflow.
a. The power cord is not
plugged in.
b. The water tank is not
locked into the unit.
a. Check to make sure the
plug is plugged into an
outlet. The unit should
beep twice once the
power supply is
connected.
b. Make sure the water
tank is locked into the
back of the unit.
The unit does
not cool at all.
a. There is insufficient
water in the tank.
b. The cooler/humidifier
button was not
pressed.
c. The pump is defective.
a. Check the water level
in the tank and make
sure there is enough
water.
b. Press the COOLER/
HUMIDIFIER button.
c. Contact customer
service if there is an
issue with the water
pump.
The unit does
not
sufficiently
cool.
The cooling pad is not
sufficiently saturated with
water.
If speed 3 is selected when
in cooling mode, the unit
will automatically revert to
speed 2 for 5 minutes to
allow the pad to be fully
soaked. The will
automatically turn to speed
3 when the pad is soaked.
Water is
coming out of
the vents.
The cooling pad may be
clogged with debris.
Clean the cooling pad by
rinsing it in water and
allowing it to thoroughly
dry. If the problem persists,
contact customer service.
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