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Possible Cause and ResolutionSymptom
– You might not be saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
• Rename the contact on your device or use the touchscreen to select and call the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
– You might not be saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. The
system applies phonetic pronunciation rules of the selected language to the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system expects you
to pronounce it.
The system does not understand certain
names of contacts in the phonebook on my
device.
– Device limitation.
• The system uses text-to-speech technology and uses a synthetically generated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words do not seem to be very
accurate.
558
SYNC™ 3
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