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12
Troubleshooting
If you experience a problem with your appliance or are concerned that the
appliance is not functioning correctly, you can carry out some easy checks before
calling for service, please see below. You can carry out some easy checks
according to this section before calling for service.
Warning! Don't try to repair the appliance yourself. If the problem persists after you
have made the checks mentioned below, contact a qualified electrician, authorized
service engineer or the shop where you purchased the product.
Problem
Check whether the power cord is plugged into the power outlet
properly.
Check the fuse or circuit of your power supply, replace if
necessary.
The ambient temperature is too low. Try setting the chamber
temperature to a colder level to solve this problem.
It is normal that the freezer is not operating during the
automatic defrost cycle, or for a short time after the appliance
is switched on to protect the compressor.
The interior may need to be cleaned
Some food, containers or wrapping cause odours.
The sounds below are quite normal:
Compressor running noises.
Air movement noise from the small fan motor in the freezer
compartment or other compartments.
Gurgling sound similar to water boiling.
Popping noise during automatic defrosting.
Clicking noise before the compressor starts.
Noise from the
appliance
Other unusual noises are due to the reasons below and may
need you to check and take action:
The cabinet is not level.
The back of appliance touches the wall.
Bottles or containers fallen or rolling.
The motor runs
continuously
It is normal to frequently hear the sound of the motor, it will
need to run more when in following circumstances:
Temperature setting is set colder than necessary
Large quantity of warm food has recently been stored within
the appliance.
The temperature outside the appliance is too high.
Doors are kept open too long or too often.
After your installing the appliance or it has been switched off
for a long time.
A layer of frost occurs in
the compartment
Check that the air outlets are not blocked by food and ensure
food is placed within the appliance to allow sufficient
ventilation. Ensure that door is fully closed. To remove the
frost, please refer to cleaning and care chapter.
Possible cause & Solution
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Appliance is not working
correctly
Odours from the
compartments
Hisense Refrigerator
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