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www.jbl.com
English
1717
Dimensions:
• Dimensions (W x H x D):
(900 x 62 x 67) mm / 35.4" x 2.44" x 2.6" (soundbar);
(200 x 409 x 280) mm / 7.87" x 16.1" x 11" (subwoofer)
• Weight: 1.9 kg (soundbar); 5.6 kg (subwoofer)
• Packaging dimensions (W x H x D):
(990 x 230 x 400) mm / 38.98" x 9.06" x 15.75"
• Packaging weight (Gross weight): 9.7 kg
12 TROUBLESHOOTING
Never try to repair the product yourself. If you have problems
using this product, check the following before you request
services.
System
The unit will not turn on.
• Check if the power cord is plugged into power and the
soundbar.
The soundbar has no response to button pressing.
• Restore the soundbar to factory settings (See the
“8 RESTORE FACTORY SETTINGS” chapter).
Sound
No sound from the soundbar
• Make sure that the soundbar is not muted.
• Select the correct audio input source on the remote control.
• Connect the soundbar to your TV or other devices properly.
• Restore the soundbar to its factory settings by pressing and
holding and on the soundbar for more than 10 seconds.
Distorted sound or echo
• If you play audio from your TV through the soundbar, make
sure that your TV is muted or the built-in TV speaker is
disabled.
No height sound effects of Dolby Atmos
• If your TV supports HDMI ARC only, make sure that you have
connected your digital device to the soundbar through the
HDMI IN connector on the soundbar (See “TV (HDMI ARC)”
under “5.1 Connection with your TV and digital devices” in
the “5 CONNECT” chapter)
• Enjoy the sound effects of Dolby Atmos when you play
movies from the TV / HDMI source. For audio streaming over
Bluetooth, Dolby Atmos is not supported.
Bluetooth
A device cannot be connected with the soundbar.
• Check if you have enabled Bluetooth on the device.
• If the soundbar has been paired with another Bluetooth
device, reset Bluetooth (see “To connect to another
Bluetooth device” under “5.2 Bluetooth connection”).
• If your Bluetooth device has ever been paired with the
soundbar, reset Bluetooth on the soundbar, unpair
the soundbar on the Bluetooth device, and then, pair
the Bluetooth device with the soundbar again (see “To
connect to another Bluetooth device” under “5.2 Bluetooth
connection”).
Poor audio quality from a connected Bluetooth device
• The Bluetooth reception is poor. Move the source device
closer to the soundbar, or remove any obstacle between the
source device and the soundbar.
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