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32 TROUBLESHOOTING
Faults
If there is a problem with the oven and/or
grill, please:
• Check the points listed below before calling
for service. It may be possible to avoid a call
by fixing the problem yourself – and so
continue cooking.
• For cooking problems refer to “Dealing with
cooking problems”.
NOTE: We may charge for service even in the
guarantee period if your problem is due to the
causes listed below.
Data Plate
When you need information, service or spare parts
please be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate
is visible when the oven or grill door is open.
If you need more information, please contact the
Customer Care Centre on 13 13 49 (Australia –
Centre is open 8.00am – 5.00pm Monday – Friday
Eastern Standard Time) or
0800 10 66 10 (New Zealand – Centre is open
8.00am – 5.00pm Monday – Friday).
If you have a warranty or spare parts enquiry, you
should call the number listed on the back page.
PROBLEM POSSIBLE CAUSE
Oven or grill
not working
• Time of day not set.
• Power not turned on.
• Gas supply turned off or LPG bottle empty.
• Controls are incorrectly set.
• Household fuse has blown or
power supply is off.
NOTE: If the household fuse continues to
blow, call the Customer Care Centre.
Oven light
not working
• Lamp blown or loose in socket.
• Household fuse has blown.
NOTE: If the household fuse continues to
blow, call the Customer Care Centre.
Oven not
heating enough
• Foil or trays on bottom of oven.
• Timer is in “AUTO” mode. (Refer to timer
operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven not
working
• Gas supply turned off or LPG
bottle empty.
• The oven safety shutdown has
enacted. Reset the controls, wait 90
seconds and then re-start the oven.
NOTE: If safety shutdown persists, call the
Customer Care Centre.
Timer flashing
on display
• Power failure or interruption.
NOTE: Reset time of day and any cooking
functions you were using. (Refer to TIMER
operating instructions)
Appliance
smoking
when first used
• Protective oils being removed.
Door cannot
be replaced
after removal
• Stirrup not engaged properly.
Excessive heat
or condensation
on control panel
or knobs
• Check cooling fan is working by feeling for
air movement at top of oven door. If no air
movement is detected, call the Customer
Care Centre.
Hot air blowing
from above
the door
• This is normal.
Shelf or
telescopic runner
slides out when
door is opened.
• Oven cavity is not level, you can perform
a check using a level to verify this (refer to
installation section). If not refer to installer.
The oven seal is
loose
• The oven seal is attached at each corner.
It may seem like a loose fit but when
the oven door is closed it will function
correctly.
NOTE: Only authorised personnel should carry out servicing.
TROUBLESHOOTING
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