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10
Abnormal Display • If the product feels cold to the touch, there may be a small “flicker” when it is turned on. This is normal, there is
nothing wrong with product.
• This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or brightly
coloured dots (red, blue or green) at a size of 1 ppm on the panel. This does not indicate a malfunction and does not
affect the performance and reliability of the product. This phenomenon also occurs in third-party products and is
not subject to exchange or refund.
• You may find different brightness and colour of the panel depending on your viewing position(left/right/top/
down).
This phenomenon occurs due to the characteristic of the panel.
It is not related with the product performance, and it is not malfunction.
• Displaying a still image for a prolonged period of time may cause image sticking. Avoid displaying a fixed image on
the TV screen for a long period of time.
Generated Sound • “Cracking” noise: A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal
contraction due to temperature and humidity. This noise is common for products where thermal deformation is
required.
• Electrical circuit humming/panel buzzing: A low level noise is generated from a high-speed switching circuit,
which supplies a large amount of current to operate a product. It varies depending on the product. This generated
sound does not affect the performance and reliability of the product.
• Make sure to wring any excess water or cleaner from the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.
Precautions for Protecting the OLED TV Screen
Unlike regular LED/LCDs, OLED TVs produce images that emit light for each
pixel, achieving a perfect black colour and delivering clear images without
blurring.
Due to the nature of the organic materials used to achieve high-resolution
image quality, OLED displays generally experience image retention on the
screen, which can be a persistent phenomenon. This phenomenon is observed
in all OLED panels, and although recommended picture modes can minimise
image retention, current technology cannot completely prevent this from
occurring.
Displaying the same image for a long time or repeatedly displaying the
same image can cause image retention on the screen, which is a common
phenomenon in OLED panel products due to the nature of the product. This
product has a built-in screen protection feature. Avoid displaying images that
are likely to cause image retention, and follow the recommendations.
Images that are likely to cause image
retention
• Images with black areas on the top and bottom and/or the left and right
sides of the screen.
• Images whose aspect ratio is 4:3 or 21:9.
• Images that are fixed for a long time, such as program number, station
logo, game console icon, set-top box menu, etc.
• Other fixed screen images or repeatedly displayed images.
Running [Pixel Cleaning] to Protect the
OLED TV Screen
The OLED TV is equipped with a pixel cleaning feature to check the status of
the screen by itself and prevent image retention that leaves an image on a
screen. This feature automatically calculates the optimal execution time based
on the accumulated viewing time and is automatically executed when the
TV is turned off. While this feature is running, horizontal lines may appear at
the top and bottom of the screen. The pixel cleaning feature works when the
product is connected to the power cord and main power.
• To run this function manually, press the
button on the remote
control, go to → [General] → [OLED Care] → [OLED Panel Care]
and press [Pixel Cleaning].
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