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service@thorgroup.us +1 877-288-8099
TROUBLESHOOTING
Grill will not light
- Is the propane tank valve turned off?
Turn on the valve.
- Is the grill properly connected to the gas supply?
Check installation instructions. For further
inquiries, please contact Thor Kitchen Technical
Support at 877-288-8099 or email
service@thorgroup.us
- Is there any gas in propane tank?
Check the gas level before using the grill.
- Is the igniter working?
Check if the igniter battery is properly installed,
also check if the battery needs to be replaced.
Check if the grill will be lit by match.
Check if there’s any debris blocking the
electrode
- If the igniter is not sparking at the tip of the
electrode, you might need to replace the igniter.
Burner Flame will not stay lit
- Is gas supply valve turned on at the correct
position?
Check the position of the gas valve, adjust the
gas valve according to the flame performance.
- Is gas supply in the fuel gas tank low?
Check the gas level.
- Is the burner properly installed and in good
condition?
Check that the burner is installed properly.
Check for defects in the burner.
Flame is noisy, low or erratic
- Is the gas supply fully turned on?
Check if the propane tank valve is fully open.
- Is the gas supply in the propane tank low?
Check the gas level.
- Does only one burner appear low?
Check and clean the burner if it’s clogged or dirty.
See “General Cleaning” section.
- Is the gas supply hose bent or kinked?
Straighten the gas supply hose.
- Is the flame noisy or lifting away from the burner?
Burner may be getting too much air. Check the air
shutter adjustment
- Is the burner flame mostly yellow or orange?
Grill may be in an area that is too windy, or not
receiving enough air. Check the burner air inlets for
obstructions. Check the air shutter adjustment, see
“Check and Adjust Burners" section.
Excessive flare-ups
- Is there excessive fat in the food being grilled?
Keep flame on low or turn one burner off Keep
the hood up when grilling to avoid excessive
flare-ups. Move food to the warming rack until
flames subside. To avoid damage to the grill, do
not spray water on gas flames.
Low heat LP Gas
For outdoor grills using a propane tank, slowly open the
tank valve.
NOTE: I flow limiting device activates, your grill may not
light. If your grill does light, the flames will be low and
will not heat properly.
1. Turn tank valve and all control knobs off and
wait 30 seconds.
2. After shutting off the tank, slowly open the tank
valve and wait 5 seconds before lighting.
3. Light one burner at a time. See “Lighting the
Main Grill” section.
Replacing light bulb
- Take out the grease tray and find the connector
of grill light bulb.
- Take out the 5 screws on the lamp cover to get
access to the bulb.
For Any Product Inquiries, please contact 877-288-8099 or email service@thorgroup.us