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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit www.Hotpoint.com. You may not need to call for service.
PERFECTEMP Possible Causes What To Do
PerfecTemp The washer is in a cold • This isnormal. ThePerfecTemp feature isdesigned not
wash temperature rinse cycle to activate during a cold rinsecycle to improvethe energy
is incorrect efficiency of your washeE
(ReviewPerfecTemp All the water in your • Wait until the water in the water heater isheated to the
in the "About washer household water heater correct temperature.
features" section) has been used
WATER Possible Causes What To Do
Toomany suds Too much detergent • Measure your detergent carefully. Uselesssoap if you have
soft water,a smaller load or a lightly soiledload.
Type of detergent • Switchto a lower sudsing detergent brand and follow
instructions on package.
Soft water • Try lessdetergent.
Water leaks Using too much detergent • Use lessdetergent. Uselesssoapif you have soft water,
in washer a smaller load or a lightly soiledload.
Fill hoses or drain hose is • Hake surehose connections are tight at faucets and
improperly connected rubber washers are installed.Hake sureend of drain hose
iscorrectly inserted in and securedto drain facility.
Household drain mag • Checkhousehold plumbing, You may needto call
be clogged a plumber
Constant water pressure • Tighten hosesat the faucets and turn the water off after
to the fill hoses at the each use.
water source • Checkcondition of the fill hoses;they should be replaced
every 5 years.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply isturned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are • Turn off the water source and remove the water connection
stopped up hosesfrom the upper back of the washeE Usea brush or
toothpick to cleanthe screensin the machine. Reconnect
the hoses and turn the water back on.
House water heater is • Hake surehouse water heater isdeliveringwater at
not set properly 120°F-140°F (48°C-60°C).
Water pumped out before Lidlifted or cycle was put in • Reset cycle.
cycle is complete pause for over 24 hours
Water won't drain Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
• Top of drain outlet should be less than 8 ft (2.5 m)
above flooE
Washer pauses during The PREWASHCycle or • This isnormal. Thewasher alternates between agitate and
wash cycle AUTOSOAKOption was soak during thesecycles to get your clothes cleanerwith
chosen lessweak
Washer pauses during This is normal • The washer may pause during the spin cycle to remove
spin cycle soapy water more efficiently.
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