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109
Intheeventofapossiblemalfunction,yourCookTekcooktop/wokwilldisplayand
ErrorCodeontheLEDdisplayandtheunitwillbeepthenumeroftimesindicatedby
theerror.PleaseconsultthefollowingtablewhenencounteringanErrorcode.To
reset the error conditions, remove the pan from the unit and press the POWER
button or unplug the unit.
Error Error Description Potential Cause Action Required
1 RTD(temperature
sensor) is
malfunctioning.
RTDsensorhas
shorted.
ReconnectorreplaceRTD.
Servicemayberequired.
2 RTD(temperature
sensor) temperature is
too high.
Glasssurfaceistoo
hotorRTDsensorhas
broken.
Removeanypansfrom
cooktop surface and let
unitcool.Thenturnunitoff,
then on. If problem
was temperature related,
the unit will return
to normal operation.
Otherwise, service is
required.
3 Current is too high. Possible mechanical
damage to coil or for-
eign object on cooktop.
Trydifferentcookware.
Servicemayberequired.
4 Electronics are
overheating.
Fan is broken, bad
ventilation, ambient
temperature too hot.
Checkairow.Clear
air vents. Listen for fan
operation.
6 Input line (from power
outlet) voltage too
high.
Somethingelseison
the same circuit. Line
voltageuctuations
at end or beginning
ofworkday.(Voltage
> 132VAC for 120V
model or >264VAC for
240V model)
Toreset,unplugunit,wait5
seconds, and plug in again.
If problem persists, have
an electrician monitor the
line voltage.
7 Hardware failure. InverterI/Oproblem. Toreset,unplugunit,wait5
seconds, and plug in again.
Servicemayberequired.
8 Zerocrosserror. Bad AC source, board
component failure.
Turnunitoff,thenon.Plug
unit into outlet on different
circuit breaker. If problem
persists, service is required
on device.
16 Systemerror. CPUI/Oproblem. Toreset,unplugunit,wait5
seconds, and plug in again.
Clearance: Allunitsrequireaminimumclearanceoftwo2”(51mm)between
allsidesofthehousingandanysurfaceorobstacle.Alldrop-inunitsrequirea
minimumclearanceofopenspacebelowtheunitof6”(152mm).Thespacemust
haveopeningsallowingfortheowofcoolair(ambienttemperaturenottoexceed
50˚C/122˚F)tothecooktophousingintakevents.Ifeithertheairintakeorexhaust
outlet is blocked, the internal temperature will rise, causing an error code to occur
(NOTE:The6”(152mm)canbereducedifadditionalfansandductingareaddedto
provide forced ventilation).
MCXXXX Models (Countertop)
MCXXXXF & MCXXXXS Models (Countertop)
MWGXXXX & MWGXXXX-XXX Models (Countertop)
ERROR CODES DIMENSIONS
MCXXXXModels
Inches mm
A 13.4 340
B 13.81 350
C 16.31 414
D 4.98 126
E 1.25 32
F 3.85 98
MCXXXXFModels
Inches mm
A 13.38 340
B 13.85 351
C 27.13 689
D 27.58 700
E 1.25 32
F 3.85 98
G 4.98 126
MCXXXXSModels
Inches mm
A 13.38 340
B 27.58 700
C 16.35 415
D 27.13 689
E 1.25 32
F 3.85 98
G 4.98 126
MWGXXXX&
MWGXXXX-XXXModels
Inches mm
A 11.75 298
B 17.25 438
C 14.75 374
D 2.54 66
E 6.09 154
F 1.25 32
G 7.33 186
A
A
B
C
D
E
F
A
B
C
D
E
F
G
B
A
C
D
E
F
G
A
B
C
D
E
F
G
Front-to-Back (F) Model
Side-to-Side (S) Model
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