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BISSELL.com 7
Problem Possible Cause Remedies
Vacuum won’t
turn ON
Battery isn’t fully charged. Charge battery. Follow charging battery
instructions on page 3.
Wrong charger is being used. Be sure to use only the charger supplied with
your product. The label on the detachable hand
vacuum will list which charger can be used.
Brush roll
not turning
Brush roll is jammed. Remove obstruction. Follow instructions on
page 6.
Brush roll needs to be reset. Turn machine OFF and clean the brush roll and
brush roll endcap area following instructions
on page 6. The LED light will reset when the
machine is turned ON.
Broken brush roll. Visit BISSELL.com to order replacement parts.
Vacuum
cleaner has
low suction
Dirt tank is full. Empty dirt tank.
Dirt tank isn’t installed
properly.
Position dirt tank correctly and snap firmly into
place.
Foot is loose. Make sure foot is fully inserted into body of
machine.
Filters need cleaning. Follow filter instructions on page 5.
Filters need replacing. Visit BISSELL.com to order replacement parts.
Clog or obstruction in foot
area.
Detach foot from body and look for and remove
clog from brush chamber.
Visible dirt
escaping from
cleaner
Dirt tank is full of debris. Empty dirt tank.
Filter assembly is missing or
installed incorrectly.
Check filter for correct installation.
Dirt tank installed incorrectly. Position dirt tank correctly and snap firmly into
place.
Vacuum won’t
charge
Wrong charger is being used. Use only the charger that comes with the
machine.
Hand vacuum may not be
installed in place properly.
Remove the hand vacuum and install it properly.
Vacuum won’t
turn on and
LED light is
solid red
Brush roll stalled by debris. Turn machine OFF and clear the brush roll and
brush roll endcap area following instructions
on page 6. The LED light will reset when the
machine is turned ON.
Note: Any other servicing should be performed by an authorized service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
Warranty
1-Year limited warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691
for complete warranty information.
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