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Problem solving guide
51
Other problems
Problem Cause and remedy
The door to the freezer
will not open because it
has been opened and
closed too many times
in succession.
This is not a fault. The suction caused by opening
and closing the door is preventing the door from
opening. Wait approx. 1minute and then try again.
It should now open without force.
Food has frozen to-
gether.
The food packaging was not dry when placed in the
freezer.
Use a blunt instrument, e.g. a spoon handle or
plastic scraper, to prise it apart carefully.
There is no audible
alarm although the door
has been open for a
long time.
This is not a fault. The alarm tone has been
switched off in settings mode (see “Selecting fur-
ther settings – Audible signals”).
The symbol lights up
in the display. You can-
not switch the appli-
ance off.
The safety lock has been activated.
Completely deactivate the safety lock (see “Select-
ing further settings – Activating and deactivating
the safety lock”).
The external walls of
the appliance feel
warm.
This is not a fault. The heat created by the evapor-
ator is used to prevent condensation.
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