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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No power
• The headset turns off automatically after 10 minutes of inactivity. Power on the
headset again.
• Recharge the headset (see “Charging your headset”).
2.4G pairing failed between headset and 2.4G USB wireless dongle
• Move the headset closer to the dongle. If the issue remains, pair the headset with
the dongle again manually (see “To pair manually”).
No sound or poor sound
• Make sure you have chosen JBL QUANTUM610 WIRELESS GAME as the default
device in the game sound settings of your PC, Mac or gaming console device.
• Adjust volume on your PC, Mac or gaming console device.
• Check game chat balance on PC if you are only playing game or chat audio.
• You may experience obvious sound quality degradation when using the headset
near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB
dock instead to keep the dongle as far from the USB 3.0 port as possible.
In 2.4G wireless connection:
• Make sure the headset and 2.4G wireless dongle are paired and connected
successfully.
• The USB-A ports on some gaming console devices may be incompatible with JBL
QUANTUM610 WIRELESS. This is not a malfunction.
In 3.5mm audio connection:
• Make sure the 3.5mm audio cable is connected securely.
HP_JBL_Quantum 610_OM_CR_EN_V3.indd 14HP_JBL_Quantum 610_OM_CR_EN_V3.indd 14 11/26/2021 3:08:37 PM11/26/2021 3:08:37 PM
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