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12
If your heater fails to operate, please follow these procedures:
This heater has a thermal cut-off protection. If the thermal cut-off protection trips, switch off the
power, switch off the circuit breaker. The unit should reset automatically after 10-30 minutes. If
the thermal cut-off protection trips again, consult a certified/licensed electrician to determine the
reason for overheating.
Problem
Probable Cause
Solution
Unit is not heating.
Overheat protection has temporarily
deactivated the heater.
Turn the heater OFF. Switch off the circuit
breaker. Wait 10-30 minutes before turning on
the heater.
Breaker/Fuse has been tripped.
Check your electrical box to confirm the
breaker has not been blown. This may occur if
the receptacle is shared with other high
consumption appliances.
The heater is
producing a burning
smell.
Check & ensure there are no combustible
materials within 0.9 meters (3 feet) surrounding
the heater.
Remove any combustible items from the vicinity
of the heater.
A drop of oil fell on the heating coil during the
manufacturing process. It will quickly evaporate
and should not occur again.
Ensure room in which heater is situated is well
ventilated.
Ensure a minimum clearance of 1 foot (0.3 m)
from both sides and rear of heater to any
adjacent surface/wall.
Reposition the heater so there is enough space
between the heater and any adjacent
surface/wall.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER YOURSELF. DOING SO COULD
CAUSE DAMAGE TO THE HEATER OR PERSONAL INJURY.
TROUBLE SHOOTING
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