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Problem Possible Causes What To Do
Slow ice cube freezing Door left open. •Check to see if package is holding door open.
Freezer control not set •See About the controls.
cold enough.
Refrigerator has odor Foods transmitting •Foods with strong odors should be tightly wrapped.
odor to refrigerator.
•Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. •See Care and cleaning.
Moisture forms on Not unusual during •Wipe surface dry and reset the refrigerator control
outside of refrigerator periods of high humidity. one setting colder.
Moisture collects inside Too frequent or too
(in humid weather, air long door openings.
carries moisture into
refrigerator when doors
are opened)
Refrigerator or freezer No power at outlet. •Replace fuse or reset the breaker.
compartment light does
Light bulb burned out or loose. •See Replacing the light bulbs.
not work
Door/drawer does not Leveling legs need adjusting. •See Installing the Refrigerator.
close by itself
Freezer door/drawer This is normal if, after popping •This indicates that there is a good seal on the freezer
pops open when open, the freezer door/drawer door/drawer. If the freezer door/drawer does not
refrigerator door closed on its own. automatically close after popping open, then see the
is closed Problem: Door/drawer does not close by itself, above.
Hot air from bottom Normal air flow cooling
of refrigerator motor. In the refrigeration
process, it is normal that
heat be expelled in the
area under the refrigerator.
Some floor coverings will
discolor at these normal
and safe temperatures.
Food freezing in Food too close to the air vent •Move the food away from the air vent.
the refrigerator at the back of the refrigerator.
Refrigerator control is set •Move the refrigerator control to a warmer
too cold. temperature setting one increment at a time.
Orange glow Defrost heater is on. •This is normal.
in the freezer
Water has poor Water dispenser has not been •Dispense water until all water in system is
taste/odor used for a long time. replenished.
Water in first glass Normal when refrigerator •Wait 24 hours for the refrigerator to completely
is warm is first installed. cool down.
Water dispenser has not been •Dispense water until all water is system is
used for a long time. replenished.
Water system has been drained. •Allow several hours for replenished supply to chill.
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Before you call for service…
Troubleshooting Tips
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