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After-sales service en
27
4 After-sales service
After- sales service
If you cannot rectify a fault yourself,
contact customer services. ~ Cover
page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give customer services the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information
*depending on the model:
On the inside of the door*/in the
opened service flap* and on the rear of
the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Loud noises, vibrations
and machine “wander-
ing” during the spin cycle.
■ Is the appliance level? Make the appliance level. ~ Page 33
■ Are the appliance's feet secured? Secure the appliance's feet. ~ Page 33
■ Have the transport braces been removed? Remove the transport braces.
~ Page 30
The display panel/indica-
tor lights do not work
while the appliance is run-
ning.
■ Has there been a power failure?
■ Have the fuses blown/has the circuit breaker tripped? Switch on the circuit
breaker/replace the fuses.
■ If the fault occurs repeatedly, call the after-sales service.
There is detergent resi-
due on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select ' Rinse or brush the laundry after washing.
The è symbol is lit in the
display panel when
paused.
■ The water level is too high. It is not possible to add laundry. Close the door
immediately if necessary.
■ Press the A button to resume the programme.
The è symbol in the dis-
play panel is off when
paused.
The door is unlocked. It is possible to add laundry.
If you cannot rectify a fault yourself (after switching the machine off and then on again) or a repair is required:
■ Switch off the appliance and pull the mains plug out of the socket.
■ Turn off the tap and call the after-sales service.
Faults Cause/remedy
E no. Product number
FD Production number
(1U )'
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