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Troubleshooting
English48
Troubleshooting
Dacor iQ Kitchen
Symptom Action
Could not find “Dacor
iQ Kitchen” on the app
market.
• The Dacor iQ Kitchen app is available for smartphones that
run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
The Dacor iQ Kitchen
app fails to operate.
• The Dacor iQ Kitchen app is available on applicable models
only.
• The old Dacor iQ Kitchen app cannot connect with Dacor iQ
Kitchen models.
The Dacor iQ Kitchen
app is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the refrigerator’s display is off, this
indicates that no network connection has been established
yet. In this case, use the Dacor iQ Kitchen app to connect and
register your refrigerator to the access point (AP) of your
house.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The Dacor iQ Kitchen
app is successfully
connected to my
refrigerator but does
not run.
• Exit and restart the Dacor iQ Kitchen app, or disconnect and
reconnect the router.
• Turn off the refrigerator, and then turn it back on after
1 minute.
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