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Troubleshooting
My step count does not seem accurate
If your step count does not seem accurate, you can try these tips.
• Go to http://garmin.com/ataccuracy.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when actively using your hands or arms only.
NOTE: The device may interpret some repetitive motions, such as clapping your hands or brushing your
teeth, as steps.
My device does not display the correct time
The device updates the time and date when you send data to your smartphone. You should manually send data
to your smartphone to receive the correct time when you change time zones, and to update for daylight saving
time.
1 Confirm that your smartphone or mobile device displays the correct local time.
2 Send data to your smartphone (Sending Data Manually to Your Smartphone, page 5).
The time and date are updated automatically.
Is my smartphone compatible with my device?
The vívofit jr. device is compatible with smartphones using Bluetooth technology.
Go to www.garmin.com/ble for compatibility information.
Pairing Multiple Mobile Devices
After you complete the initial setup (Pairing with Your Smartphone, page 1), you can pair your vívofit jr. device
with up to two additional mobile devices, such as a tablet or another parent's smartphone.
1 From the app store on your smartphone or tablet, install and open the vívofit jr. app.
2 Log on using your Garmin Connect username and password.
3 Follow the instructions in the app to join an existing family.
4 Bring your mobile device within 3 m (10 ft.) of your vívofit jr. device.
NOTE: Stay 10 m (33 ft.) away from other mobile devices while pairing.
5 If necessary, turn off Bluetooth wireless technology on previously paired mobile devices.
6 On the vívofit jr. device, hold the key to view the menu.
7 Hold to enter pairing mode.
8 Follow the instructions in the app to complete the pairing process.
9 If necessary, repeat steps 1 through 8 for each additional mobile device.
How do I pair an additional device with the vívofit jr. app?
If you have already paired a device with the vívofit jr. app, you can add a new child and device from the kid
menu. You can pair up to eight devices.
NOTE: Each child can pair with one device.
1 Open the vívofit jr. app.
2 Select .
3 Follow the on-screen instructions.
Troubleshooting 9
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