WED97HEDBD0 User Manual

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if you experience

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

Possible Causes Solution

Dryer will not run

Door not closed completely.

START/PAUSE not touched firmly

or held long enough.

Household fuse is blown or circuit

breaker has tripped.

Dryer will not heat

Humming or whining noise

with Steam cycle selected

(on some models)

Incorrect power supply.

Wrong type of fuse.

Household fuse is blown or circuit

breaker has tripped.

Incorrect power supply.

Supply line valve not open.

Water pump or water inlet valve

(depending on model) on dryer is

running.

Thumping noise Dryer hasn't been used in a while.

Rattling or vibrating A small object caught between the

noise edges of dryer drum.

Make sure the dryer door is closed completely.

Touch and hold START/PAUSE 2-5 seconds.

There may be 2 household fuses or circuit breakers for the

dryer. Check that both fuses are intact and tight, or that both

circuit breakers have not tripped. Replace the fuses or reset the

circuit breaker. If the problem continues, call an electrician.

Electric dryers require 240-volt power supply.

Check with a qualified electrician.

Use a time-delay fuse.

Clothing is balled up in dryer.

Gas valve operating.

Load is packed tightly or exhaust

vent is blocked.

The drum may be turning, but you may not have heat. Electric

dryers use 2 household fuses or circuit breakers. Replace the

fuses or reset the circuit breaker. If the problem continues, call

an electrician.

Electric dryers require 240-volt power supply.

Check with a qualified electrician.

For gas dryers, make sure that the valve on the gas supply line

is open.

The water pump or water inlet valve on the dryer is used during

the Steam function. If the dryer has just been installed or unused

for an extended period, the pump or valve may be louder and

run longer. This is normal.

NOTE: The valve may make this noise even with no water line connected.

This is due to temporary flat spots on the drum rollers.

The thumping sound will diminish after a few minutes.

Check the front and rear edges of the drum for small objects.

Clean out pockets before laundering.

Dryer isn't properly leveled. The dryer may vibrate if not properly installed. See the

Installation Instructions. All four dryer feet should be in firm

contact with the floor.

When balled up, the load will bounce, causing the dryer to

vibrate. Separate the load items and restart the dryer.

Clicking noise On gas dryers, you may hear the gas valve clicking as it opens

and closes. This is normal.

Loud humming or

increased noise during

cycle

Reduce load size to recommended load size in "Cycle Guide."

Run the dryer for 5-10 minutes. Hold your hand under

the outside exhaust hood to check air movement. If you

do not feel air movement or air movement is minimal, clean

exhaust system of lint or replace exhaust vent with heavy metal

or flexible metal vent. See the Installation Instructions.

Clothes are not drying EcoBoost TM option is on. For optimal dry times, turn off the EcoBoost TM option. For

satisfactorily or drying optimal energy, turn on the EcoBoost TM option.

times are too long

Lint screen is clogged with lint. Clean lint screen before each load.

The exhaust vent or outside

exhaust hood is clogged with lint,

restricting air movement.