Loading ...
Loading ...
Loading ...
55TROUBLESHOOTING
ENGLISH
Wi-Fi
Error Codes
Pulsating or high-
pitched sound
Your refrigerator is designed to run more efficiently to keep your food items at the
desired temperature. The high efficiency compressor may cause your new refrigerator
to run longer than your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a pulsating or high-
pitched sound.
• Normal Operation
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi- Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the registration process again.
• If you are connecting to an iPhone, the password to connect to the module in the
refrigerator is the last 4 characters of the network name, repeated twice.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before registering the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
• For example, if the network name appears as LGE_Appliance_8b92, then you would enter
8b928b92 as your password. In this instance, the password is case sensitive and the last 4
characters are unique to your appliance.
Problem Possible Cause & Solution
"Sb" appears on the
display. Refrigerator
is running but
control panel is
inactive.
The Sabbath mode is activated.
• Some models feature a Sabbath mode for use during the Jewish Sabbath and Holidays. See
the Sabbath Mode section of the manual for instructions on activating and deactivating
this mode.
Problem Possible Cause & Solution
Loading ...
Loading ...
Loading ...