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Before You Call
Metal marks on the cooktop. • Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Apply the recommended CookTop® Cleaning Creme to the ceramic
surface (on the web visit www.sears.com for replacement cooktop cleaner, item number
40079). Buff with a non-abrasive cloth or sponge. For more information see “Cooktop
maintenance” and “Cooktop cleaning” in the Care and Cleaning section of this Use &
Care Guide.
Brown streaks or specks on cooktop
surface.
• Boilovers are cooked onto surface. Use razor blade scraper to remove soil. For more
information see “Cooktop maintenance” and “Cooktop cleaning” in the Care and
Cleaning section of this Use & Care Guide.
Areas of discoloration with metallic
sheen on cooktop surface.
• Mineral deposits from water and food. Remove using the recommended CookTop®
Cleaning Creme to the ceramic surface (on the web visit www.sears.com for replace-
ment cooktop cleaner, item number 40079). Buff with a non-abrasive cloth or sponge.
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
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