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19
TROUBLESHOOTING
No.
Problem
Reason
Solution
1
Difficult to
cover the
lid
The seal gasket is not well
placed.
Floating valve is stuck on
the bar.
Place the seal gasket in
the proper position.
Push the bar slightly.
2
Difficult to
open the lid
Floating valve does not
drop after pressure
release.
Take up the regulator
knob to release steam
until the floating valve
drops, then turn the lid
to open it.
3
Steam
leaking
around the
lid
Seal gasket is not placed.
Food remains in the seal
gasket.
Damaged seal gasket
The lid is not well placed
Place the seal gasket.
Clean the seal gasket.
Replace the seal gasket.
Cover the lid according
to the directions.
4
Steam
leaking
around
floating
valve
Food remains in the seal
gasket of floating valve.
The seal gasket of the
floating valve is worn out.
Clean the seal gasket of
the floating valve.
Replace the seal gasket
of the floating valve.
5
The floating
valve
cannot rise.
Too little food and water.
Leakage around the lid or
pressure displaying valve.
Add food and water
according to the
directions.
Send it to a designated
repair center
For any other problems that are not described above, please
contact Customer Service at 1-855-233-9199.
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