PTW605BPRDG OWNER’S MANUAL & INSTALLATION INSTRUCTIONS

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49-3000187 Rev. 2 27

Troubleshooting Tips... Before you call for service

TROUBLESHOOTING TIPS

Problem Possible Causes What To Do

Speed changes before

during and after spin

Washer adjusts speeds

over several minutes

This is normal. The washer will automatically adjust speeds before, during and

after the spin cycle to most effectively distribute and spin the wash load.

Washer pauses during

wash cycle

The Soak Option was

chosen

This is normal. The washer alternates between agitate and soak during these

cycles to get your clothes cleaner with less wear.

This is normal Many cycles incorporate as series of soaks within the agitation period to get

your clothes clean with less wear.

Residual powder in

dispenser or clogging

of dispensers

Wash water too cold or

low home water pressure

Select a warmer wash temperature if possible to improve dissolving of

detergent or use liquid detergent. Make sure siphon caps are free of debris

and fully pressed into position. Remove and clean tray if clogging occurs.

Laundry additives

dispensing too soon

Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse option when

using fabric softener.

Washer pauses during

spin cycle

This is normal The washer may pause during the spin cycle to remove soapy water more

efficiently.

Washer won’t operate Washer is unplugged Make sure cord is plugged securely into a working outlet.

Water supply is turned

off

Turn both hot and cold faucets fully on.

Lid is open—safety

feature prevents

agitation and spinning

when lid is up

Close lid and press Start.

Circuit breaker/fuse is

tripped/blown

Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer

should have a separate outlet.

Electronics need to be

reset

Unplug washer, wait 2 minutes, plug back in and press Start.

Start was not pressed Press Start.

Detergent packet

not dissolving

in Laundry Pack

Dispenser chamber

Wash water too cold or

detergent packet type/

quantity

We recommend the use of High Efficiency

laundry packs such as

Tide PODS™ or Gain Flings™.

When using delicates cycle, place detergent pack in the bottom of the

basket as this will help break down the pack with the gentler agitation.

Select a warmer wash temperature. if possible, to improve dissolving of

detergent packets.

Use the secondary chamber by removing the Laundry Pack Cup (on

GTW720 and GTW725 models only).

Do not exceed manufacturer’s recommended dosing quantity.

Unexplained time and/

or settings changes

Changing options (on

some models)

This is normal. Several options will change other options to maximize washer

performance.

Basket seems loose Basket moves or rotates

freely

Washer basket does not have a traditional brake. Washer basket will move

freely. This is normal.

Colored spots on

garments

Incorrect use of fabric

softener

Check fabric softener package for instructions and follow directions for using

dispenser.

Make sure you have selected the Deep Rinse option.

Pretreat stain and rewash using Speed Wash cycle before drying.

Dye transfer Sort whites or lightly colored items from dark colors.

Grayed or yellowed

clothes

Detergent amount Be sure to follow detergent manufacturer’s directions.

Hard water Use a water conditioner or install a water softener.

Water is not hot enough Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).

Washer is overloaded Loosely load clothes no higher than the top row of holes in the washer basket.

For best results, load items around the outside of the basket.

Dye transfer Sort clothes by color. If fabric label states wash separately, unstable dyes may

be indicated.

Lint or residue on

clothes

Clothes are air or line

dried

If you do not dry your clothes with a clothes dryer, your clothes may retain

more lint.

Incorrect sorting Separate lint producers from lint collectors.

Washing too long Wash small loads for a shorter time using Light Soil setting.

Detergent not dissolving

Rewash, next time:

Try a liquid detergent; Use warmer water temperature.

Overloading Loosely load clothes in the washer basket. For best results, load items around

the outside of the basket.