Use & Care Guide
Guia de Uso y Cuidado
Guide d’utilisation et d’entretien
3 Series
French Door Bottom Freezer/Refrigerator
Refrigerador con congelador inferior de puerta doble
Réfrigérateur à portes françaises/Congélateur en bas
2
Finding Information
Please read and save this guide
We hope you will enjoy and appreciate the care and
attention we have put into every detail of your new, state-of-
the-art refrigerator.
Your appliance is designed to offer years of reliable
service. This Use and Care Guide will provide you with
the information you need to become familiar with your
refrigerator’s care and operation.
We appreciate your choice of our refrigerator and hope
that you will again select our products for your other major
appliance needs.
Finding Information .............................................................. 2
Safety..................................................................................... 3
Feature Overview .................................................................. 5
Installation ............................................................................. 6
Removing the Doors ........................................................... 10
Connecting the Water Supply ............................................ 12
Controls ............................................................................... 13
Automatic Ice & Water Maker/Dispenser ........................... 15
Storage Features ................................................................. 16
Storing Food and Saving Energy ........................................ 20
Normal Operating Sounds & Sights ................................... 21
Changing the Water and Air Filters .................................... 22
Care and Cleaning .............................................................. 24
Solutions to Common Problems ......................................... 27
Warranty .............................................................................. 31
Table of contents
Questions?
Your complete satisfaction is our ultimate goal. If you have
any questions or comments about this product, please
contact the dealer from whom you purchased it, or contact
our Consumer Support Center at 1-888-845-4641.
For online support and product information visit www.
vikingrange.com in the US or brigade.ca in Canada
NOTE
Registering your product with Viking Range, LLC enhances
our ability to serve you. You can register online at www.
vikingrange.com or by sending your Product Registration
Card in the mail.
Doors
Handles are secure and tight
Door seals completely to cabinet on all sides
Freezer drawer is level across the top
Leveling
Refrigerator is level, side-to-side and tilted ¼” (6
mm) front-to-back
Toe grille is properly attached to refrigerator
Cabinet is sitting solid on all corners
Electrical Power
House power turned on
Refrigerator plugged in
Ice Maker
House water supply connected to refrigerator
No water leaks present at all connections - recheck
in 24 hours
Ice maker is turned ON
Front fi lter must be fl ush with fi lter housing (select
models)
Final Checks
Shipping material removed
Fresh food and freezer temperatures set
Crisper humidity controls set
Registration card sent in
Installation Checklist
3
Safety
Important safety instructions
General Safety
Safety Precautions
Do not attempt to install or operate your unit until you have
read the safety precautions in this manual. Safety items
throughout this manual are labeled with a Danger, Warning,
or Caution based on the risk type.
Defi nitions
This is the safety alert symbol. It is used to alert you to
potential personal injury hazards. Obey all safety messages
that follow this symbol to avoid possible injury or death.
• Do not store or use gasoline or other fl ammable
liquids near this or any other appliance. Read product
labels for warnings regarding fl ammability and other
hazards.
• Do not operate the refrigerator in the presence of
explosive fumes.
• Avoid contact with any moving parts of the automatic
ice maker.
• Remove all staples from the carton to avoid injury.
Staples can also damage fi nishes if they come in
contact with other appliances or furniture.
WARNING
WARNING indicates a potentially hazardous
situation which, if not avoided, could result in death
or serious injury.
IMPORTANT
Indicates installation, operation, or maintenance
information which is important but not hazard-related.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in minor
or moderate injury.
WARNING
Please read all safety instructions before using your
new refrigerator.
DANGER
DANGER indicates an imminently hazardous
situation which, if not avoided, will result in death or
serious injury.
Child Safety
Packing Materials:
• Packing cartons covered with rugs, bedspreads, plastic
sheets, or stretch wrap may become airtight chambers
and can quickly cause suffocation.
• Destroy or recycle the product’s carton, plastic bags,
and any other exterior wrapping material immediately
after the refrigerator is unpacked. Children should
never play with these items.
Child Entrapment and Suffocation:
• These problems are not limited to the past. Whether
junked, abandoned, or temporarily stored (even for a
few hours), unattended refrigerators and freezers are
dangerous. Please take the precautions listed below.
Proper Disposal of Refrigerators/Freezers
We strongly encourage responsible appliance recycling/
disposal methods. Check with your utility company or
visit www.energystar.gov/recycle for more information on
recycling your old refrigerator.
Before you recycle or dispose of your old refrigerator/freezer:
• Remove the doors.
• Leave the shelves and baskets in place so children
may not easily climb inside.
• Have refrigerant and compressor oil removed by a
qualifi ed service technician.
4
• The refrigerator must be plugged into its own
dedicated 115 Volt, 60 Hz, AC-only non-GFCI
electric outlet. The power cord of the appliance is
equipped with a three-prong grounding plug for your
protection against electrical shock hazards. It must
be plugged directly into a properly grounded three-
prong receptacle. The receptacle must be installed in
accordance with local codes and ordinances. Consult
a qualifi ed electrician.
Do not use an extension
cord or adapter plug.
• If the power cord is damaged, it should be replaced
by the manufacturer, service technician, or a qualifi ed
person.
• Never unplug the refrigerator by pulling on the power
cord. Always grip the plug fi rmly and pull straight out
from the receptacle to prevent damaging the power
cord.
• To avoid electrical shock, unplug the refrigerator
before cleaning and before replacing a light bulb or
LED light.
• Performance may be affected if the voltage varies
by 10% or more. Operating the refrigerator with
insuffi cient power can damage the compressor. Such
damage is not covered under your warranty.
• Do not plug the unit into an outlet controlled by a wall
switch or pull cord to prevent the refrigerator from
being turned off accidentally.
Electrical information
Safety
WARNING
You must follow these guidelines to ensure that
your refrigerator’s safety mechanisms are operating
correctly.
IMPORTANT
To turn off power to your refrigerator, unplug the power
cord from the wall outlet.
IMPORTANT
CFC/HCFC DISPOSAL
Your old refrigerator may have a cooling system
that used CFCs or HCFCs (chlorofl uorocarbons or
hydrochlorofl uorocarbons). CFCs and HCFCs are believed
to harm stratospheric ozone if released to the atmosphere.
Other refrigerants may also cause harm to the environment
if released to the atmosphere.
If you are throwing away your old refrigerator, make
sure the refrigerant is removed for proper disposal by a
qualifi ed technician. If you intentionally release refrigerant,
you may be subject to fi nes and imprisonment under
provisions of environmental legislation.
5
Feature Overview
Understanding features and terms
Your refrigerator is designed for optimal convenience and storage fl exibility. The illustration below is provided to assist you
with familiarizing yourself with product features and terminology.
NOTE
Features may vary according to model. Model is shown without freezer drawer cover.
Wire Tilt-Out Shelf
(inside freezer drawer)
Toe Grille
Adjustable
Spill-Proof
Shelves
Covered Door Bin
Adjustable
Spill-Proof
Shelves
Freezer Baskets
Temperature
Adjustable Cold
Zone Drawer
Crisper
Drawer
Crisper
Drawer
Water
Filter
Adjustable
Hinges
(select models)
Incandescent Light
(select models)
LED Light
(select models)
Tilt-Out
Bin
Special Items
Rack (inside CTD)
(select models)
LED Light
LED Light
Flipper Guide
Flipper
Mullion
Air Filter
Ice
Maker
Ice
Bucket
IMPORTANT
Features not included with your refrigerator can be purchased at www.vikingrange.com in the US or
brigade.ca in Canada or by calling 1-888-845-4641.
6
This Use & Care Guide provides general installation and
operating instructions for your model. We recommend using
a service or kitchen contracting professional to install your
refrigerator. Use the refrigerator only as instructed in this Use
& Care Guide.
Before starting the refrigerator, follow
these important fi rst steps.
Location
• Choose a place that is near a grounded, non-GFCI,
electrical outlet.
Do Not use an extension cord or an
adapter plug.
• If possible, place the refrigerator out of direct sunlight
and away from the range, dishwasher, or other heat
sources.
• The refrigerator must be installed on a fl oor that is
level and strong enough to support a fully loaded
refrigerator.
• Consider water supply availability for models
equipped with an automatic ice maker.
Installation
• Allow the following clearances for ease of installation,
proper air circulation, and plumbing and electrical
connections:
Sides & Top
⅜ inch (9.5 mm)
Back 1 inch (25.4 mm)
Door opening
Installation
Your refrigerator should be positioned to allow easy access to
a counter when removing food. For best use of refrigerator
drawers and freezer baskets, the refrigerator should be in a
position where both can be fully opened.
Guidelines for fi nal positioning of
your refrigerator
• All four corners of the cabinet must rest fi rmly on the
fl oor.
• The cabinet should be level at the front and rear.
• The sides should tilt ¼ inch (6 mm) from front to back
(to ensure that doors close and seal properly).
• Doors should align with each other and be level.
Most of these conditions can be met by raising or
lowering the adjustable front rollers.
CAUTION
DO NOT install the refrigerator where the
temperature will drop below 55°F (13°C) or rise
above 110°F (43°C). The compressor will not be
able to maintain proper temperatures inside the
refrigerator.
DO NOT block the toe grille on the lower front
of your refrigerator. Suffi cient air circulation
is essential for the proper operation of your
refrigerator.
NOTE
If your refrigerator is placed with the door hinge against a
wall, you may have to allow additional space so the door
can be opened wider.
NOTE
The refrigerator doors are designed to shut by themselves
within a 20 degree opening.
Required Tools
You will need the following tools:
7
Installation
Level Refrigerator & Adjust Doors (if
necessary)
Guidelines for fi nal positioning of your refrigerator:
• All four corners of the cabinet must rest fi rmly on the
fl oor.
• The sides should tilt
¼ inch (6 mm) from front to back
(to ensure that doors close and seal properly).
• Doors should align with each other and be level.
Most of these conditions can be met by raising or
lowering the adjustable front rollers.
To level the cabinet using the front rollers:
1 Slightly open freezer drawer.
2 Remove the toe grille (follow the illustrations below for
the toe grille on your model).
Figure 1: Remove screws and then gently pull forward.
Figure 2: Lift the toe grille and gently pull forward.
3 You can raise or lower each door. Use a ⅜ inch socket
wrench to turn the adjustment screws (one per side).
To raise: turn adjustment screw clockwise.
To lower: turn adjustment screw counterclockwise.
4 Ensure both doors are bind-free with their seals touching
the cabinet on all four sides and that cabinet is stable.
5 After unit is leveled, lower anti-tip leg until it contacts the
fl oor.
6 Install the toe grille by fi tting into place (replacing screws
on some models).
Remove
Mounting
Screws
Shoulder
Screw
Clip
Shoulder
Screws
Toe
Grille
Raise
Lower
Anti-tip
Leg
Door
Door
CAUTION
Do Not loosen or remove these (3) hex head
screws.
DO NOT
Loosen
or
Remove
These 3
Hex
Screws
8
Installation
To adjust the door stop:
Door stop is adjustable between 85 to 145 degrees.
1 Open door to provide access to screw.
2 Loosen screw.
3 Adjust door to desired location.
4 Rotate door stop until it makes contact with the lower
hinge.
5 Re-tighten screw.
Open
Door
90
Degrees
Bottom of Door
6 Ensure door stops in desired location before resuming
normal use.
To level the doors using the adjustable lower hinge
(select models):
1 Remove all food items from door bins on door being
adjusted.
2 Open doors to 90 degrees.
Adjusting Door
Re-tighten Screw
NOTE
View shown is looking up at the bottom of the refrigerator
door.
Adjustable Door Stop
NOTE
Adjustable hinge should only be used after doors have
been leveled with rollers.
9
Installation
Adjusting Flipper Mullion Screw
To adjust the fl ipper mullion:
1
Loosen the screw located on the fl ipper mullion hinge.
2 Adjust fl ipper mullion height. For proper connection
with the fl ipper mullion guide, there should be a
separation about the thickness of a coin (0.060 inches,
or 1.5 mm) between the guide and fl ipper mullion.
3 Re-tighten screw.
3 Lift the door while adjusting the washer. To raise the
door, rotate washer clockwise (when viewed from
the bottom). To lower door, rotate washer counter-
clockwise (when viewed from the bottom).
Adjusting Flipper Mullion Height
Raising/Lowering Door
Lower
Door
Hinge
Washer
Raise
Door
Door
10
Removing the Doors
Once both doors are in place, ensure they are aligned with
each other and level (please see the “Installation” section for
more details), and replace the top hinge cover.
CAUTION
Be sure doors are set aside in a secure position
where they cannot fall and cause personal injury, or
damage to the doors or handles.
To remove the refrigerator doors:
1 Trace lightly around the door’s top hinges with a
pencil. This makes reinstallation easier.
2 Disconnect the harness by grasping both sides of the
connector fi rmly, depress the latch, and pull apart.
Remove the two screws from the top hinge. Lift the
door off of the bottom hinge and set it aside.
3 Unscrew the three lower hinge screws and hinge if
Lower Hinge Removal
necessary.
Getting through narrow spaces
If your refrigerator will not fi t through an entrance area,
before installing the door handles, you can remove the
doors. Check fi rst by measuring the entrance.
To prepare for removing the doors:
1 Make sure the electrical power cord is unplugged
from the wall outlet.
2 Open the freezer drawer and remove the toe grille
(see “Installation” section).
3 Remove any food from the door shelves and close the
doors.
To remove the top hinge covers:
1 Remove the two screws from each cover over the top
door hinges.
2 Lift inside edge of hinge cover and tilt back.
NOTE
DO NOT remove the ground screw from hinge.
To reinstall the right door, reverse the above steps.
11
Removing the Doors
Installing the Door Handles
1 There are 6 handle studs on the refrigerator.
2 Slide handle endcaps over door stud.
3 Tighten the set screw. There are 2 set screws per
handle assembly.
4 Repeat with all 3 handle assemblies.
Removal and Installation of lower
Freezer Drawer
Removing Freezer Drawer:
1 Remove (4) hex head drawer screws.
2 Lift up drawer to remove.
CAUTION
Drawer is heavy. Use caution when lifting
Remove
Hex Head
Drawer Screw
DO NOT
Remove
Other
Screws
DO NOT
Loosen
or
Remove
These 3
Hex
Screws
Replacing Freezer Drawer:
1 Lower drawer back into place.
2 Replace (4) hex head drawer screws and tighten.
12
Connecting the Water Supply
Before Installing The Water Supply Line, You Will Need:
• Basic Tools: adjustable wrench, fl at-blade screwdriver,
and Phillips
TM
screwdriver
• Access to a household cold water line with water
pressure between 30 and 100 psi.
• A water supply line made of ¼ inch (6.4 mm) OD,
copper or stainless steel tubing. To determine the
length of tubing needed, measure the distance from
the ice maker inlet valve at the back of the refrigerator
to your cold water pipe. Then add approximately 7 feet
(2.1 meters), so the refrigerator can be moved out for
cleaning (as shown).
• A shutoff valve to connect the water supply line to
your household water system. DO NOT use a self-
piercing type shutoff valve.
• Do not reuse compression fi tting or use thread seal
tape.
• A compression nut and ferrule (sleeve) for connecting a
copper water supply line to the ice maker inlet valve.
To Connect Water Supply Line To Ice Maker Inlet Valve
1. Disconnect refrigerator from electric power source.
2. Place end of water supply line into sink or bucket. Turn
ON water supply and fl ush supply line until water is clear.
Turn OFF water supply at shutoff valve.
3. Remove plastic cap from water valve inlet and discard
cap.
4.
If you use copper tubing - Slide brass compression nut,
then ferrule (sleeve) onto water supply line. Push water
supply line into water valve inlet as far as it will go (¼ inch
/ 6.4 mm). Slide ferrule (sleeve) into valve inlet and fi nger
tighten compression nut onto valve. Tighten another half
turn with a wrench; DO NOT over tighten. See Figure 1.
If you use stainless steel tubing - The nut and ferrule
are already assembled on the tubing. Slide compression
nut onto valve inlet and fi nger tighten compression nut
onto valve. Tighten another half turn with a wrench; DO
NOT over tighten. See Figure 2.
5. With steel clamp and screw, secure water supply line (copper
tubing only) to rear panel of refrigerator as shown.
6. Coil excess water supply line (copper tubing only),
about 2½ turns, behind refrigerator as shown and
arrange coils so they do not vibrate or wear against
any other surface.
7. Turn ON water supply at shutoff valve and tighten any
connections that leak.
8. Reconnect refrigerator to electrical power source.
9. To turn ice maker on, lower wire signal arm (freezer ice
maker) or set the ice maker’s On/Off power switch to the
“On” position (fresh food ice maker).
Figure 2
Copper water line
from household water supply
(Include enough tubing in loop to allow
moving refrigerator out for cleaning.)
Ferrule
(Sleeve)
Copper
water line
Water Valve
Valve Inlet
Water Valve
Bracket
Steel
Clamp
Plastic Water Tubing
to Ice Maker
Fill Tube
Brass
Compression
Nut
WARNING
To avoid electric shock, which can cause death or
severe personal injury, disconnect the refrigerator
from electrical power before connecting a water
supply line to the refrigerator.
CAUTION
To Avoid Property Damage:
• Copper or Stainless Steel braided tubing is
recommended for the water supply line. Water supply
tubing made of ¼ inch plastic is not recommended to
be used. Plastic tubing greatly increases the potential
for water leaks, and the manufacturer will not be
responsible for any damage if plastic tubing is used
for the supply line.
• DO NOT install water supply tubing in areas
where temperatures fall below freezing.
• Chemicals from a malfunctioning softener
can damage the ice maker. If the ice maker is
connected to soft water, ensure that the softener
is maintained and working properly.
IMPORTANT
Ensure that your water supply line connections comply with
all local plumbing codes.
NOTE
Check with your local building authority for recommendations
on water lines and associated materials prior to installing your
new refrigerator. Depending on your local/state building codes,
Viking Range, LLC recommends for homes with existing valves
its water line kit 054414-000 (with a 6 ft. Stainless Steel Water
Line) and for homes without an existing valve, Viking Range, LLC
recommends its water line kit 054415-000 (with a 20 ft. Copper
Water Line with self-tapping saddle valve). Please refer to www.
vikingrange.com for more information.
IMPORTANT
After connecting the water supply, refer to “How to Prime
the Water Supply System” for important information about
priming an empty water supply system.
Your refrigerator’s water supply system includes
several tubing lines, a water fi lter, a water valve, and a
water tank. To ensure that your water dispenser works
properly, this system must be completely fi lled with
water when your refrigerator is fi rst connected to the
household water supply line.
Figure 1
13
Controls
An indicator light will be illuminated above most active features.
Touch the icon to activate the options below.
fast freeze Activates a faster rate for freezing food.
fast ice Increases the production of ice.
energy saver Keep this switch set on energy saver (light on) for lowest energy usage. If
moisture appears on the cabinet between the doors, pressing this button will
turn the light off and enable an electric heater used to reduce moisture on the
cabinet between the doors.
water fi lter Press and hold for three seconds to reset after fi lter change.
air fi lter Filter condition status is always displayed when door is open. Press and hold
for three seconds to reset after fi lter change.
temp mode Touch to toggle display from Fahrenheit to Celsius.
mute sounds Tones emitted by each key press can be turned off based on user preference.
The sounds are muted when the red indicator is lit. Warning signals will stay
active.
default settings Resets all refrigerator settings such as temp, temp display and tones to their
factory default settings.
on off Press and hold for three seconds to turn off the cooling system to clean the
refrigerator. It also turns off the ice maker. The temperature displays will read
OFF.
IMPORTANT
Pressing the power on/off icon does not turn off power to your refrigerator. You must
unplug the power cord from the wall outlet.
Setting cooling temperatures
Press the + or – indicator to adjust the temperature to the desired setting. The temperature dis-
play will begin to blink with the fi rst touch. The display will time out after 10 seconds and return
to the basic display.
Alarms
Door Ajar If the door has been left open for an extended period of time, an alarm will
sound and the door ajar indicator will display on the bottom display of the
control panel. The alarm is turned off by closing the door. The mute sounds
key will blink to prompt the reset of any active alarms. Press this key to reset
any system alarms.
High Temp In the event of a high temperature condition, the temperature display will blink
and display “HI”. After 20 minutes, the alarm will sound and the high temp
indicator will be red on the bottom of the control panel. The mute sounds
icon will illuminate until pressed, acknowledging the alarm, at which time the
highest temperature reached will be displayed and the refrigerator will resume
normal operation. In case the high temp alarm is not acknowledged at the fi rst
alarm sound time out, when the door is fi rst opened, the alarm sound will be
repeated.
Power Fail In the event of a power failure, the power fail alert will be displayed and the
temperature display will blink until the mute sounds icon is pressed, acknowl-
edging the alarm. Other modes may be turned off until the alarm is acknowl-
edged. The power fail alert is turned off and the refrigerator will resume
normal operation. The high temp alarm may also be illuminated until a safe
operating range temperature has been reached.
14
TruTouch Controls
The Sabbath Mode is a feature that disables portions of the
refrigerator and its controls in accordance with observance
of the weekly Sabbath and religious holidays within the
Orthodox Jewish community.
Sabbath Mode is turned ON and OFF by pressing and
holding the freezer temp “-” and the refrigerator temp “+”
indicators for fi ve seconds. The display shows “Sb” while in
Sabbath mode.
In the Sabbath Mode, the High Temp alarm is active for
health reasons. For example, if the door is left ajar the
High Temp alarm is activated. The refrigerator will function
normally once the door is closed, without any violation of the
Sabbath/Holidays. The High Temp alarm is permitted when
cabinet temperature is outside the safe zone for 20 minutes.
The alarm silences itself after 10 minutes while the High
Temp icon stays lit until the Sabbath mode is exited.
For further assistance, guidelines for proper usage and a
complete list of models with the Sabbath feature, please visit
the web at http:\\www.star-k.org.
Sabbath Mode
NOTE
During Sabbath Mode, the ice maker is turned off by main
control board.
NOTE
While in Sabbath Mode, neither the lights nor the control
panel will work until Sabbath Mode is deactivated.
Refrigerator stays in Sabbath Mode after power failure
recovery. It must be deactivated with the buttons on the
control panel.
Sabbath Mode and the Temperature Adjustable Cold
Zone Drawer
The Temperature Adjustable Cold Zone Drawer should be
turned off for the Sabbath/Holidays. Before putting the
refrigerator into the Sabbath mode, turn the Cold Zone
drawer off by pressing the drawer
on/off button. The
display will show “OFF” and the drawer will turn off. Then
enter the Sabbath mode function on the main refrigerator
display. See the “TruTouch Sabbath Mode” section. When in
Sabbath mode, the display will not illuminate and the drawer
will remain off. The drawer can still be used as a non-temp
controlled drawer in this mode. When the refrigerator is taken
out of Sabbath mode, the Cold Zone drawer will have to be
turned back on.
NOTE
If the Temperature Adjustable Cold Zone Drawer
is not turned off prior to putting the unit into Sabbath
Mode, it will continue to adjust itself to maintain the set
point even if the display does not illuminate to show that
it is still on.
15
Automatic Ice Maker
Ice maker operation & care
After the refrigerator is installed properly, the ice maker can
produce ice within 24 hours. It can completely fi ll an ice bin
in about three days.
When using the ice maker for the fi rst time and in order
for the ice maker to work properly, it is necessary to clear
air from water fi lter tubing. Once ice maker begins making
ice, allow the bucket to fi ll completely, then discard the fi rst
TWO FULL buckets of ice. It will take at least two days to
completely fi ll the bucket on regular ice making mode or 1
½
days on fast ice mode.
The ice maker produces approximately four pounds of ice
every 24 hours depending on usage conditions.
IMPORTANT
Your ice maker is turned on at the factory so it can work as
soon as you install your refrigerator. If you cannot connect
a water supply, lift the ice maker’s wire signal arm to turn it
off. Otherwise, the ice maker’s fi ll valve may make a loud
chattering noise when it attempts to operate without water.
Turning the ice maker on and off
Ice production is controlled by lifting/lowering the ice maker’s
wire signal arm. To gain access to the ice maker, pull the
freezer drawer out. Lift the wire signal arm to turn the ice
maker OFF and lower the wire signal arm to turn it ON.
Ice maker tips
• If your refrigerator is not connected to a water supply
or the water supply is turned off, turn off the ice maker
by lifting wire signal arm.
Cleaning the ice maker
Clean the ice maker and ice bin at regular intervals, especially
prior to vacation or moving.
1 Turn off the ice maker.
2 Remove the ice bin.
3 Empty and carefully clean the ice bin with mild
detergent. Do not use harsh or abrasive cleaners.
Rinse with clean water.
4 Allow the ice bin to dry completely before replacing in
the freezer.
5 Replace the ice bin. Turn the ice maker on.
Remove and empty the ice bin if:
• An extended power failure (one hour or longer) causes
ice cubes in the ice bin to melt and freeze together.
Remove the ice bin and shake to loosen the cubes or clean
as explained above.
CAUTION
If the water supply to your refrigerator is softened,
be sure the softener is properly maintained.
Chemicals from a water softener can damage the ice
maker.
CAUTION
NEVER use an ice pick or similar sharp instrument to
break up the ice. This could damage the ice bin.
To loosen stuck ice, use warm water. Before
replacing the ice bin, make sure it is completely dry.
• The following sounds are normal when the ice maker
is operating:
- Motor running
- Ice dropping into ice bin
- Water valve opening or closing
- Running water
• Ice cubes stored too long may develop an odd fl avor.
Empty the ice bin as explained below.
Fast Ice Function
Your refrigerator is equipped with a Fast Ice Function, that
will, if activated at your user interface, allow an increase in ice
production. You do not need to deactivate it, if not needed,
your refrigerator will operate on normal conditions.
16
Storage Features
Your refrigerator includes glass shelves that are designed to
catch and hold accidental spills.
You can easily adjust shelf positions in the fresh food
compartments to suit your needs. The shelves have mounting
brackets that attach to slotted supports at the rear of each
compartment.
To change the position of a shelf:
1 Before adjusting a shelf, remove all food.
2 Lift the front edge up and pull the shelf out.
3 Replace by inserting the mounting bracket hooks into
the desired support slots.
4 Lower the shelf and lock into position.
Crispers
Crisper drawers are designed for storing fruits, vegetables,
and other fresh produce.
CAUTION
To avoid injury from breakage, handle tempered
glass shelves carefully.
NOTE
Features may vary according to model.
Opening Crisper Drawer
Drawers
Your refrigerator includes a variety of storage drawers. These
drawers are located in fi xed positions at the bottom of the
fresh food compartment.
Crisper humidity control
Crisper drawers include a sliding control for adjusting the
humidity inside the crisper. Leafy vegetables keep best when
stored with the Humidity Control set on Higher Humidity.
Fresh fruits keep best when stored with the Humidity
Control set on Lower Humidity.
Adjusting Crisper Humidity
Shelf features
or
Full Custom-Design
TM
Shelf
17
Storage Features
Special items
rack
(select models)
The innovative
design of the
special items rack
allows you to
store four bottles
of wine or soft
drink bottles.
Removing Crisper
Drawer
To remove
the Crisper
Drawer for
cleaning:
1 Pull the
drawer
out until
it stops.
2 Lift the
front
slightly
and
remove the drawer.
The Temperature Adjustable Cold Zone Drawer is designed to keep food items at a precise temperature whether cooler,
warmer, or the same as the fresh food section of the refrigerator. The thaw setting holds a temperature for thawing frozen
foods for 12 hours. At the end of that time, it then switches to the mixed items setting to store the thawed food.
Temperature Adjustable Cold Zone Drawer
To operate:
1 To turn on and off, press the drawer’s On/Off button. The
numeric display will show a temperature between “
28°F
and 38°F” when on and “OFF” when off.
2 Press F/C if you prefer to display Fahrenheit “F, ” or
Celsius “
C”.
3 Press either the up or down scroll buttons to
illuminate the desired item.
4 Once an option is selected, the drawer will adjust and
maintain the temperature for the setting selected.
5 When turned off, the Cold Zone drawer functions as a
standard meat pan. The Cold Zone drawer is best used
for packaged food products. Leafy vegetables and
unpackaged fruits are best kept in one of the crisper
drawers.
6 The three favorite selections provide fl exibility to set and
store personal temperature selections. The temperature
is adjusted up by pressing the + or – buttons. The
drawer will store the selected temperature setting until it
is changed.
7 The control buttons can be locked to prevent accidental
changes by pressing the
control lock button for three
seconds. Deactivate by pressing for three seconds again.
Opening the Drawer
TEMPERATURE
T E M P E R AT U R E
ADJUSTABLE
A D J U S TA B L E
18
Storage Features
To remove the Temperature Adjustable Cold Zone
Drawer for cleaning:
1 Pull the drawer out until it stops.
2 Lift the front slightly and remove the drawer.
Removing the Drawer
IMPORTANT
DO NOT clean the display area of the Custom Temp
TM
Drawer with abrasive or caustic cleaners. Wipe clean with a
moist sponge.
CAUTION
The Temperature Adjustable Cold Zone Drawer and
cover can be removed for cleaning but the control
unit, attached to the right side of the fridge, cannot
be removed. Do not immerse the Cold Zone drawer
cover in water or put it in a dishwasher. Clean with a
damp cloth or sponge.
NOTE
When the refrigerator is turned off by pressing the main
TruTouch Conotrol on/off button, the Temperature
Adjustable Cold Zone drawer will also be turned off. When
the refrigerator is turned back on, the Cold Zone drawer
will resume operations at the temp setting that was set
before the refrigerator was turned off.
Doors
Storage bins
The doors to your fresh food compartment use a system of
modular storage bins. All of these bins are removable for
easy cleaning. Some of them have fi xed positions, while
others can be adjusted to your needs.
Door bins are ideal for storing jars, bottles, cans, and
large drink containers. They also enable quick selection of
frequently used items.
Adjustable Door Bin
To change the position of an adjustable door bin:
1 Before adjusting a bin, remove all food.
2 Grip the bin fi rmly with both hands and lift it upward.
3 Remove the bin.
4 Place the bin just above desired position.
5 Lower the bin onto supports until locked in place.
Accessories (varies by model)
Tilt can bins
The can bins allow you to effi ciently and securely store up to
eight 12-ounce canned beverages.
Tilt Can Bin
Covered Door Bin
Use the covered door bin, at the top of the fresh food
compartment door, for short-term storage of cheese, spreads,
or butter. The covered door bin is designed to be warmer than
the open area and includes a lift-up cover that may be locked
and a dairy divider (select models).
Covered Door Bin
19
Storage Features
Freezer Features
To Remove Upper Basket
1 Remove all items from basket.
2 Remove basket by pulling basket out to its full
extension and lift out.
To reinstall upper basket, position basket onto the retainer
clips making sure the front of the basket rests in the retainer
clips on the stabilizer bar.
Tilt Wire Shelf
The freezer tilt wire shelf (located on the inside of the freezer
drawer) is not designed to be removed.
Dividers Removal
Lift up on the front of the upper divider and pull out.
Basket
Retainer
Removing Lower Basket
To reinstall lower basket, insert basket into retainer clips.
NOTE
If basket is not resting on stabilizer bar retainer clips, the
drawer will not close properly.
Upper Basket Divider
Lower Basket Divider &
Spill Guard Tray
Lift up on the rear of the lower divider and pull out.
NOTE
Spill Guard Tray should be hand washed in warm water.
To Remove Lower Basket
1 Remove all items from basket.
2 Remove the basket by tilting it forward and lifting it
from the retainer clips.
Two Freezer Baskets
Stabilizer Bar
Basket
Retainer
Clips
20
Ideas for storing foods
Fresh food storage
• Keep the fresh food compartment between 34°F and
40°F with an optimum temperature of 37°F.
• Avoid overcrowding the refrigerator shelves, which
reduces air circulation and causes uneven cooling.
Fruits and vegetables
• Store fruits and vegetables in crisper drawers, where
trapped moisture helps preserve food quality for
longer time periods.
• Wash items and remove excess water.
• Wrap any items that have strong odors or high
moisture content.
Meat
• Wrap raw meat and poultry separately and securely
to prevent leaks and contamination of other foods or
surfaces.
• Use the Temperature Adjustable Cold Zone drawer
and set to meat/poultry setting for short-term storage.
Any meat to be kept longer than two days should be
frozen.
Frozen food storage
• Keep the freezer compartment at 0°F or lower.
• A freezer operates most effi ciently when it is at least
⅔
full.
Packaging foods for freezing
• To minimize food dehydration and quality
deterioration, use aluminum foil, freezer wrap, freezer
bags, or airtight containers. Force as much air out
of the packages as possible and seal them tightly.
Trapped air can cause food to dry out, change color,
and develop an off-fl avor (freezer burn).
• Wrap fresh meats and poultry with suitable freezer
wrap prior to freezing.
• Do not refreeze meat that has completely thawed.
Loading the freezer
• Prior to grocery shopping, activate “fast freeze”
so that on your return you can ensure your newly
purchased food designated for the freezer will be
preserved as quickly as possible.
• Activating “fast freeze” also will help your freezer
more effi ciently maintain the selected temperature
after placing new purchases with pre-existing frozen
foods.
• Avoid adding too much warm food to the freezer at
one time. This overloads the freezer, slows the rate
of freezing, and can raise the temperature of frozen
foods.
• Leave a space between packages, so cold air can
circulate freely, allowing food to freeze as quickly as
possible.
Storing Food and Saving Energy
Ideas for saving energy
Installation
• Locate the refrigerator in the coolest part of the room,
out of direct sunlight, and away from heating ducts or
registers.
• Do not place the refrigerator next to heat-producing
appliances such as a range, oven, or dishwasher. If
this is not possible, a section of cabinetry or an added
layer of insulation between the two appliances will
help the refrigerator operate more effi ciently.
• Level the refrigerator so that the doors close tightly.
Temperature settings
• Refer to the “Controls” section for procedures on
temperature settings.
Food storage
• Avoid overcrowding the refrigerator or blocking cold
air vents. Doing so causes the refrigerator to run
longer and use more energy.
• Cover foods and wipe containers dry before placing
them in the refrigerator. This cuts down on moisture
build-up inside the unit.
• Organize the refrigerator to reduce door openings.
Remove as many items as needed at one time and
close the door as soon as possible.
• Do not place a hot container directly on a cold shelf.
Remember, such an extreme temperature change may
damage the glass.
21
Normal Operating Sounds
Understanding the sounds you
may hear
Your new, high-effi ciency refrigerator may introduce
unfamiliar sounds. These sounds normally indicate your
refrigerator is operating correctly. Some surfaces on fl oors,
walls, and kitchen cabinets may make these sounds more
noticeable.
The following is a list of major components in your
refrigerator and the sounds they can cause:
A Evaporator Refrigerant through the evaporator may
create a boiling or gurgling sound.
B Evaporator fan You may hear air being forced
through the refrigerator by the evaporator fan.
C Defrost heater During defrost cycles, water dripping
onto the defrost heater may cause a hissing or sizzling
sound. After defrosting, a popping sound may occur.
D Automatic ice maker When ice has been produced,
you will hear ice cubes falling into the ice bin. Ice
maker fan, water valve activation, and refrigerant gas
fl uid may create sounds from its operation.
E Electronic control & automatic defrost control
These parts can produce a snapping or clicking sound
when turning the cooling system on and off.
F Condenser fan You may hear air being forced
through the condenser.
G Compressor Modern, high-effi ciency compressors
run much faster than older models. The compressor
may have a high-pitched hum or pulsating sound.
H Water valve Makes a buzzing sound each time it
opens to fi ll the ice maker.
I Drain pan (not removable) You may hear water
dripping into the drain pan during the defrost cycle.
J Condenser May create minimal sounds from forced
air.
K Motorized Temperature Adjustable Cold Zone
drawer damper May produce a light humming
during operation.
L Ice dispensing paddle When dispensing ice, you
will hear a snapping, clicking, or popping sound when
the solenoid opens and closes the ice chute.
M Motorized damper May produce a light humming
during operation.
N Temperature Adjustable Cold Zone drawer fan
Turns off when door opens or the Cold Zone drawer is
turned off.
NOTE
During automatic defrost cycle, a red glow in the back wall
vents of your freezer compartment is normal.
NOTE
Energy effi cient foam in your refrigerator is not a sound
insulator.
22
Changing The Water and Air Filters
Your refrigerator is equipped with separate water and air
fi ltering systems. The water fi lter system fi lters all the water
used to produce ice. The air fi lter removes odors and
impurities from the refrigerator compartment.
Push Water Filter Button
NOTE
The control panel includes controls to monitor the status of
your water and air fi lters. See the Controls section for more
information.
About your advanced water fi lter
The NGFC-2000 fi lter system is tested and
certifi ed by NSF International to NSF/ANSI
Standards 42, 53 and 401 for the reduction
of claims specifi ed on the performance data
sheet.
Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or
after the system. Systems certifi ed for cyst reduction may
be used on disinfected waters that may contain fi lterable
cysts.
• Rated Capacity - 240 gallons
• Rated service fl ow - .5 gallons per minute
• Maximum Rated Pressure - 100 pounds per square
inch
• Recommended Minimum Operating Pressure: 30
pounds per square inch
• Operating Temp.: Min. 33°F, Max. 100°F
Water fi lter
The water fi lter is located at the lower left side of the fresh
food compartment.
Replacing your TruWater water fi lter
In general, you should change the water fi lter every six
months to ensure the highest possible water quality. The
Water Filter Status light on the Touch Panel prompts
you to replace the fi lter after the six month time period has
elapsed. The water fi lter status light on this model is not
performance tested or certifi ed by NSF.
If your refrigerator has not been used for a period of time
(during moving for example), change the fi lter before
reinstalling the refrigerator.
It is not necessary to turn the water supply off to change
the fi lter. Be ready to wipe up any small amounts of water
released during the fi lter replacement.
1 Push the fi lter release button above the cartridge to
disconnect it.
2 Slide the old water fi lter cartridge straight out of the
housing and discard it.
3 Unpack the new fi lter cartridge and remove the two
protective caps covering the inlet and exit of the
fi lter. Slide the fi lter gently into the housing until it
stops against the snap-in connector at the back of the
housing.
23
Changing The Water and Air Filters
Reinstall Water Filter
Ordering replacement fi lters
Order new fi lters by calling 888-845-4641, online at www.
vikingrange..com in the US or brigade.ca in Canada, or
through the dealer where you bought your refrigerator. You
may want to consider ordering extra fi lters when you fi rst
install your refrigerator.
Water Filter Replacement Cartridge #RWFVRF
Air Filter Replacement Cartridge #RAFVRF
Air fi lter
The air fi lter is located under the utility bin.
Replacing your TruAir air fi lter
To ensure optimal fi ltering of refrigerator odors, you should
change the air fi lter every six months (the fi lter status light
on the Touch Panel prompts you to replace the fi lter after six
months).
1 Open the air fi lter door.
2 Remove the old fi lter and discard it.
3 Unpack the new fi lter and slide it into the housing.
4 To close the air fi lter door, push the top and bottom to
lock the door closed.
5 Press and hold the Air Filter Reset button on the
control panel for three seconds. When the display
changes from “
Replace” to “Good,” the status has
been reset.
6 The Air Filter Reset will turn itself off after a few
seconds.
4 Push fi rmly until the cartridge snaps into place
(you should hear two clicks).
When fully engaged,
the front of the fi lter cartridge should be fl ush with the
fi lter release button.
5 Press and hold the Filter Status button on the control
panel for three seconds. When the display changes
from “
Replace” to “Good,” the status has been
reset.
6 After replacing the water fi lter and in order for the ice
maker to work properly, it is necessary to clear air from
water fi lter tubing. Once ice maker begins making
ice, allow the bucket to fi ll completely, then discard
the fi rst TWO FULL buckets of ice. It will take at least
two days to completely fi ll the bucket on regular ice
making mode or 1
½ days on fast ice mode.
24
Care and Cleaning
Protecting your investment
Keeping your refrigerator clean maintains its appearance and prevents odor build-up. Wipe up any spills immediately and
clean the freezer and fresh food compartments at least twice a year.
• Remove adhesive labels by hand. Do not use razor blades or other sharp instruments which can scratch the appliance
surface.
• Do not remove the serial plate. Removal of your serial plate voids your warranty.
• Before moving your refrigerator, raise the anti-tip brackets so the rollers will work correctly. This will prevent the fl oor
from being damaged.
Refer to the guide on the next page for details on caring and cleaning specifi c areas of your refrigerator.
• Never use metallic scouring pads, brushes, abrasive cleaners, or strong alkaline solutions on any surface.
• Never use CHLORIDE or cleaners with bleach to clean stainless steel.
• Do not wash any removable parts in a dishwasher.
• Always unplug the electrical power cord from the wall outlet before cleaning.
IMPORTANT
If you store or move your refrigerator in freezing temperatures, be sure to completely drain the water supply system.
Failure to do so could result in water leaks when the refrigerator is put back into service. Contact a service representative to
perform this operation.
CAUTION
• Pull the refrigerator straight out to move it. Shifting it from side to side may damage fl ooring. Be careful
not to move the refrigerator beyond the plumbing connections.
• Damp objects stick to cold metal surfaces. Do not touch refrigerated surfaces with wet or damp hands.
NOTE
If you set your temperature controls to turn off cooling, power to lights and other electrical components will continue until
you unplug the power cord from the wall outlet.
NOTE
Do not use abrasive cleaners such as window sprays, scouring cleansers, fl ammable fl uids, cleaning waxes, concentrated
detergents, bleaches, or cleansers containing petroleum products on plastic parts, interior doors, gaskets, or cabinet liners.
Do not use paper towels, scouring pads, or other abrasive cleaning materials.
25
Care and Cleaning
Care and cleaning tips
Vacation and moving tips
Part Cleaning Agents Tips and Precautions
Interior &
Door Liners
Soap and
water
Baking soda
and water
Use two tablespoons of baking soda in one quart of warm water.
Be sure to wring excess water out of sponge or cloth before
cleaning around controls, light bulb or any electrical part.
Door Gaskets Soap and
water
Wipe gaskets with a clean soft cloth.
Drawers &
Bins
Soap and
water
Use a soft cloth to clean drawer runners and tracks.
Do not wash any removable items (bins, drawers, etc.) in
dishwasher.
Glass Shelves Soap and
water
Glass cleaner
Mild liquid
sprays
Allow glass to warm to room temperature before immersing in
warm water.
Toe Grille Soap and
water
Mild liquid
sprays
Vacuum
Remove toe grille (see Installation Instructions).
Vacuum both sides and wipe with sudsy cloth or sponge.
Rinse and dry.
Exterior &
Handles
Soap and
water
Non abrasive
glass cleaner
Do not use commercial household cleaners containing
ammonia, bleach or alcohol to clean handles.
Use a soft cloth to clean smooth handles.
Do not use a dry cloth to clean smooth doors.
Exterior &
Handles
(Stainless
Steel Models
Only)
Soap and
water
Stainless steel
cleaners
Never use CHLORIDE or cleaners with bleach to clean
stainless steel.
Clean stainless steel front and handles with non-abrasive
soapy water and a dishcloth. Rinse with clean water and a soft
cloth.
Use a non-abrasive stainless steel
cleaner. These cleaners
can be purchased at most home improvement or major
department stores. Always follow manufacturer’s instruction.
Do not use household cleaners containing ammonia or bleach.
NOTE: Always clean, wipe and dry with grain to prevent
scratching.
Wash the rest of the cabinet with warm water and mild liquid
detergent. Rinse well and wipe dry with a clean soft cloth.
Occasion Tips
Short Vacations Leave refrigerator operating during vacations of three weeks or less.
Use all perishable items from refrigerator compartment.
Turn automatic ice maker off and empty ice bucket, even if you will only be
gone a few days.
Long Vacations Remove all food and ice if you will be gone one month or more.
Turn the cooling system off (see “Controls” section for location of On/Off
button) and disconnect power cord.
Turn water supply valve to closed position.
Clean interior thoroughly.
Leave doors open to prevent odors and mold build-up. Block doors open if
necessary.
Moving Remove all food and ice.
If using a handcart, load from the side.
Adjust rollers all the way up to protect them during sliding or moving.
Pad cabinet to avoid scratching surface.
26
Care and Cleaning
Replacing LED Lights (select models)
Both the freezer and fresh food compartments of your
refrigerator include LED lights. Always use Viking Range parts
for replacement.
To replace LED Lights:
1 Unplug your refrigerator’s power cord.
2 Remove light cover by pushing up and out.
3 Hold the LED cover with one hand and pull the
connector with the other hand while pressing the
connector latch.
4 Replace LED light and snap in place assuring the
light is facing in toward the unit (inside fresh food and
freezer) or facing outward on bottom of fresh food
doors.
Ordering Replacement LED Lights
Order new LEDs by calling 888-845-4641, online at www.
vikingrange.com in the US or brigade.ca in Canada, or
through the dealer where you bought the refrigerator. Here is
the product number to request when ordering:
LED Light, Part #054416-000
Incandescent Lights (40-watt bulb),
Part #054417-000
LED Light Harness Removal
LED Light Removal
NOTE
LED lights are in series so if one is bad or unplugged,
several lights may not light up.
27
Solutions to Common Problems
Before you call...
If you experience a concern with your refrigerator or notice a product behavior or condition that you do not understand, you
can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following
table, this information includes concerns, potential causes, and common solutions.
Light Is Not On
Concern Potential Cause Common Solution
Light is not on. Light bulb is burned out or LED light is
damaged.
No electric current is reaching refrigerator.
Control system has disabled lights
because one or both doors were left open
too long.
See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
See “Concern” section, “Refrigerator Operations”.
Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
Interior needs to be cleaned.
Food with strong odors is stored in
refrigerator.
See Care & Cleaning Tips.
Cover food tightly. Air fi lter may need to be
changed more frequently if foods with strong odors
are routinely stored in refrigerator.
Automatic Ice Maker
Problem Cause Correction
Ice maker is not making
any ice.
• Ice maker is turned off.
• Refrigerator is not connected to water line or
water valve is not open.
• The water supply line is kinked.
• The water fi lter is not seated properly.
• The water fi lter may be clogged with foreign
material.
• Saddle valve on cold water pipe is clogged
or restricted by foreign material.
• Turn on ice maker. For the fresh food ice maker, press
and hold the “Ice Off” button for four seconds until the
indicator turns off. For the freezer ice maker, lower the
wire signal arm.
• Connect the unit to the household water supply and
ensure the supply valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water fi lter. Be sure to push
the fi lter fi rmly so that you hear it lock solidly into
position.
• If water dispenses slowly or not at all, or if the fi lter is
six months old or older, it should be replaced.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
Ice maker is not making
enough ice.
• Ice maker is producing less ice than you
expect.
• The water fi lter may be clogged with foreign
material.
• The water supply line is kinked.
• Saddle valve on cold water pipe is clogged
or restricted by foreign material.
• The fresh food and freezer ice makers will each
produce approximately 2.5 pounds of ice every 24
hours depending on usage conditions.
• If water dispenses slower than normal, or if the fi lter is
six months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
Freezer ice maker will not
stop making ice.
• Ice maker wire signal arm is being held
down by some package in the freezer that
has fallen against the ice maker.
• Move the item and release wire signal arm. Remove
any ice cubes that may have frozen together over the
wire signal arm.
Ice cubes are freezing
together.
• Ice cubes are not being used frequently
enough.
• Ice cubes are hollow (shells of ice with
water inside). The hollow cubes break open
in the bin and leak their water onto existing
ice, which causes it to freeze together.
• Remove ice container and discard ice. The ice maker
will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.
• This generally occurs when the ice maker does not
get enough water. This is usually the result of a
clogged water fi lter. Replace the water fi lter.
28
Solutions to Common Problems
Refrigerator Operations
Concern Potential Cause Common Solution
Compressor does not
run.
Cooling system is turned Off.
Refrigerator is in defrost cycle.
Plug at wall outlet is disconnected.
House fuse is blown or a tripped circuit breaker.
Power outage.
Electronic control system keeps the refrigerator
at a constant temperature.
Turn cooling system On. See Controls Section for
location of cooling system On/Off button.
This is normal for a fully automatic defrost refrigerator.
The defrost cycle occurs periodically, lasting about 30
minutes.
Ensure plug is tightly pushed into outlet.
Check/replace fuse with a 15 amp time-delay fuse.
Reset circuit breaker.
Check house lights. Call local Electric Company.
This is normal. Refrigerator goes on and off to keep
temperature constant.
Refrigerator runs too
much or too long.
Room or outside weather is hot.
Refrigerator has recently been disconnected for
a period of time.
Automatic ice maker is operating.
Doors are opened too frequently or too long.
Refrigerator/freezer door may be slightly open.
Freezer control is set too cold (control found on
side of left hand door).
Fresh food/freezer gasket is dirty, worn,
cracked, or poorly fi tted.
Your variable speed compressor is designed to
run 100% of the time except during the defrost
cycle. At times it will run faster, such as after a
defrost cycle
It’s normal for the refrigerator to work longer under
these conditions.
It takes 8-12 hours for the refrigerator to cool down
completely.
Ice maker operation causes refrigerator to run slightly
more.
Warm air entering the refrigerator causes it to run
more. Open doors less often.
Ensure refrigerator is level. Keep food and containers
from blocking door. See Concern section, Opening/
Closing of Doors/ Drawers.
Set freezer control to warmer setting until refrigerator
temperature is satisfactory. Allow 24 hours for
temperature to stabilize.
Clean or change gasket. Leaks in door seal will cause
refrigerator to run longer in order to maintain desired
temperatures.
It is normal for the compressor to run continuously
except during defrost mode.
Digital temperature
displays are fl ashing.
Electronic control system has detected a
performance problem.
Call your local service representative, who can
interpret any messages or number codes fl ashing on
the digital displays.
Temperatures Are Too Cold
Concern Potential Cause Common Solution
Freezer temperature
too cold. Refrigerator
temperature is
satisfactory.
Fast Freeze function is activated.
Freezer control is set too cold.
Ice maker is on.
Fast Ice function is activated.
Deactivate Fast Freeze function.
Set freezer control to a warmer setting. Allow 24
hours for temperature to stabilize.
It is normal for the freezer compartment to over cool
while automatic ice maker is on.
Deactivate Fast Ice function.
Refrigerator temperature
too cold. Freezer
temperature is satisfactory.
Refrigerator control is set too cold. Set refrigerator control to a warmer setting. Allow 24
hours for temperature to stabilize.
Food stored in drawers
freezes.
Refrigerator control is set too cold. See solution above.
Food stored in Cold
Zone freezes
Cold Zone temperature control is set too cold. Adjust Cold Zone temperature control to a warmer
setting. Meat should be stored at a temperature just
below the freezing point for maximum fresh storage
time. It is normal for ice crystals to form due to the
moisture content of meat.
Opening/Closing Of Doors/Drawers
Concern Potential Cause Common Solution
Door(s) will not close. Refrigerator is not level. It rocks on the fl oor
when moved slightly.
An object has fallen from the baskets blocking
the door from closing.
Ensure fl oor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping fl oor.
Check for ice or food items blocking drawer.
Drawers are diffi cult to
move.
Food is touching shelf on top of drawer.
Drawer is overloaded
Keep less food in drawer.
Remove or redistribute food.
29
Solutions to Common Problems
Temperatures Are Too Warm
Concern Potential Cause Common Solution
Freezer/Refrigerator
temperature is too warm.
Doors are opened too frequently or too long.
Door is slightly open.
Warm air enters the refrigerator whenever the door is
opened. Open the door less often.
See Concern section, Opening/Closing of Doors/
Drawers.
Freezer temperature is
too warm. Refrigerator
temperature is
satisfactory.
Freezer control is set too warm. Set freezer control to a colder setting. Allow 24 hours
for temperature to stabilize.
Refrigerator temperature
is too warm. Freezer
temperature is
satisfactory.
Refrigerator control is set too warm. Set refrigerator control to a colder setting. Allow 24
hours for temperature to stabilize.
Temperature in the
Adjustable Cold Zone
Drawer is too warm
Temperature control is set too warm. Adjust temperature control to a colder setting.
Water/Moisture/Frost Inside Refrigerator
Concern Potential Cause Common Solution
Moisture collects on
inside of refrigerator
walls.
Weather is hot and humid.
Door is slightly open.
Door is opened too often or too long.
Open containers.
The rate of frost buildup and internal sweating
increases.
See Concern section, Opening/Closing of Doors/
Drawers.
Open door less often to allow internal temperature to
stabilize.
Keep containers covered.
Water collects on bottom
side of drawer cover.
Vegetables contain and give off moisture. Moisture on the bottom side of the cover is not
unusual.
Move humidity control (select models) to lower setting.
Moisture collects in
bottom of drawer.
Washed vegetables and fruit drain while in
the drawer.
Fruits and vegetables are kept past their
prime.
Dry items before putting them in the drawer. Water
collecting in bottom of drawer is normal.
Routinely clean out old fruits and vegetables especially
if they begin to break down.
Moisture collects on
outside of refrigerator or
between doors.
Weather is humid.
Door is slightly open, causing cold air from
inside refrigerator to meet warm air from
outside.
This is normal in humid weather. When humidity is
lower, the moisture should disappear.
See Concern section, Opening/Closing of Doors/
Drawers.
30
Service Information
If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be
obtained from the dealer or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or
if you continue to have service problems, contact Viking Range at (888) 845-4641 or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is ever required. The serial number and model numbers
for your refrigerator are located on the upper wall, behind the lighting:
Model No. _____________________________________________Serial No. __________________________________
Date of Purchase ________________________________________Date Installed ______________________________
Dealer’s Name _____________________________________________________________________________________
Address ___________________________________________________________________________________________
________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Keep this manual for future reference.
31
Warranty
FREESTANDING FRENCH DOOR REFRIGERATOR/FREEZER WARRANTY
ONE YEAR FULL WARRANTY
Freestanding french door refrigerator/freezers and all of their component parts, except as detailed below*†, are warranted to be
free from defective materials or workmanship in normal residential use for a period of one (1) year from the date of original retail
purchase. Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective
during the warranty period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic defects in materials or
workmanship (such as scratches on stainless steel, paint/porcelain blemishes, etc.) for a period of ninety (90) days from the date
of original retail purchase or closing date for new construction, whichever period is longer. Any defects must be reported to the
selling dealer within ninety (90) days from date of original retail purchase. Viking Range, LLC uses high quality processes and
materials available to produce all color fi nishes. However, slight color variation may be noticed because of the inherent differences
in painted parts and porcelain parts as well as differences in kitchen lighting, product locations, and other factors. Therefore, this
warranty does not apply to color variation attributable to such factors.
†FULL NINETY (90) DAY WARRANTY IN “RESIDENTIAL PLUS” APPLICATIONS: This full warranty applies to applications where
use of the product extends beyond normal residential use, but the warranty period for products used in such applications is ninety
(90) days. Examples of applications covered by this warranty are bed and breakfasts, fi re stations, private clubs, churches, yachts,
etc. Under this “Residential Plus” warranty, the product, its components and accessories are warranted to be free from defective
material or workmanship for a period of ninety (90) days from the date of original retail purchase. This warranty excludes use of the
product in all commercial locations such as restaurants, food service locations and institutional food service locations.
SIX YEAR FULL WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED
Any sealed refrigeration system component, as listed below, is warranted to be free from defective materials or workmanship
in normal household use during the fourth through the sixth year from the date of original retail purchase. Viking Range, LLC,
warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period.
Sealed Refrigeration System Components: Compressor, Evaporator, Condenser, Connecting Tubing, Dryer/Strainer
TWELVE YEAR LIMITED WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED
Any sealed refrigeration system component, as listed above, which fails due to defective materials or workmanship in normal
household use during the seventh through the twelfth year from the date of original retail purchase will be repaired or replaced,
free of charge for the part itself, with the owner paying all other costs, including labor.
TERMS AND CONDITIONS
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product
during the term of the warranty and applies to products purchased and located in the United States, Canada, Mexico, and the
Caribbean (excluding Cuba, Dominican Republic, and Haiti). Products must be purchased in the country where service is requested.
If the product or one of its component parts contains a defect or malfunction during the full warranty period after a reasonable
number of attempts by the warrantor to remedy the defect or malfunction, the owner is entitled to either a refund or replacement
of the product or its component part or parts. Replacement of a component part includes its free installation, except as specifi ed
under the limited warranty. Under the terms of this warranty, service must be performed by a factory authorized Viking Range,
LLC service agent or representative. Service will be provided during normal business hours, and labor performed at overtime or
premium rates shall not be covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance, providing proof of purchase
upon request, and making the appliance reasonably accessible for service. The return of the Owner Registration Card is not a
condition of warranty coverage. You should, however, return the Owner Registration Card so that Viking Range, LLC can contact
you should any question of safety arise which could affect you.
This warranty gives you specifi c legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from abuse, failure to provide
reasonable and necessary maintenance, accident, delivery, negligence, natural disaster, loss of electrical power to the product for
any reason, alteration, outdoor use, improper installation, improper operation, or repair or service of the product by anyone other
than an authorized Viking Range, LLC service agency or representative. This warranty does not apply to commercial usage.
LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY
OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS PRODUCT SHALL BE THE
REMEDIES SET FORTH ABOVE. VIKING RANGE IS NOT RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGE,
INCLUDING BUT NOT LIMITED TO FOOD OR MEDICINE LOSS, DUE TO PRODUCT FAILURE, WHETHER ARISING OUT OF
BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE. Some jurisdictions do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusions may not apply to you. Any implied warranties of
merchantability or fi tness for a particular purpose applicable to this product are limited in duration to the period of coverage of the
applicable express written limited warranties set forth above. Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you.
WARRANTY SERVICE
To obtain warranty service, contact an authorized Viking Range, LLC service agent, or Viking Range, LLC, 111 Front Street,
Greenwood, Mississippi 38930, (888) 845-4641. Provide model and serial number and date of original purchase or closing
date for a new construction. For the name of your nearest authorized Viking Range, LLC service agency, call Viking Range,
LLC. IMPORTANT: Retain proof of original purchase to establish warranty period.
Specifi cations subject to change without notice
F21457C EN
Viking Range, LLC
111 Front Street
Greenwood, Mississippi 38930 USA
(662) 455-1200
For product information, call 1-888-(845-4641)
or visit our web site at vikingrange.com in the US or brigade.ca in Canada
Pour toute information concernant le produit, appelez 1-888-845-4641
ou visitez le site Web à www.brigade.ca
Para obtener información sobre los productos, llame al teléfono 1-888-(845-4641)
o visite el sitio web en vikingrange.com
(012915)
