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6.2 Frequently asked questions and answers
Q： Why does not my scanner turn on?
A：
1. The scanner may not be engaged with the feeder dock
correctly.
2. The batteries may not enough power or may not be inserted
correctly.
Q： Why doesn’t my scanner scan?
A：
The scanner may be in the Wi-Fi mode, it must be in the OFF
position before scanning. Before scanning photos or documents,
the microUSB cable must be disconnected from the scanner.
Q： The image can not be saved into the memory card while
scanning?
A：
Make sure you have a microSD
TM
card inserted correctly, and that
it has adequate space
Q： Why doesn’t my computer recognize my scanner when it’s
connected via USB cable?
A： Make sure the cable connection is correct and secure. Restart the
computer if necessary.
Q： Why do all the images I scan have the same date when
saved on the memory card?
A： The device does not have an internal “clock” to keep real time, so
the date & time attributes are always a fixed date & time assigned
during production, not current date & time.
Q： Why are my scanned images distorted?
A： You may be scanning too fast; scan again at a lower speed.
6-2
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