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Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1: Out of Gas.
-Check for gas in the LP gas tank.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to OFF, wait 30 seconds and light outdoor fire table.
if flames are still too low, reset the excessive flow safety device by turning off the control knob and LP
gas tank valve. Disconnect regulator. Turn burner control knob to HIGH. Wait at least 5 minutes.
Turn burner control knob off. Reconnect regulator and perform a leak check at tank connection. Turn
LP gas tank valve on slowly, wait 30 seconds and then light outdoor fire table.
Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a paperclip into
each of the burner ports to ensure they are not clogged.
WARNING: Make sure burner is not on, and has had
sufficient time to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to HIGH setting.
Possible Cause 2: Low on LP gas.
-Replace or refill LP gas tank.
Possible Cause 3: Excess flow valve tripped.
-Refer to Problem: Sudden drop in gas flow
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to OFF. Replace with a spare LP gas tank and
resume burning. Store the spare LP gas tank in a well ventilated area, away from children.
Possible Cause 2: Flame is being obstructed at burner ports.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-Make sure that the gas ports on the burner are free of any lava
rocks/fire glass so that the flame can flow naturally.
-Clear out the mixing chamber located before the Venturi.
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