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Problem solving guide
93
Problem Cause and remedy
The brew unit cannot be
removed.
The brew unit is not in the correct position because
the appliance door was opened during the brewing
process, for example.
If necessary, move the handle on the brew unit
back to the start position. Close the appliance
door.
Switch the machine off with the On/Off sensor.
Disconnect the coffee machine from the power
supply.
Wait approx. one minute before reconnecting the
coffee machine to the electricity supply and
switching it on.
This will initialise the brew unit motor and put it back
into the start position.
If necessary, repeat these steps.
Coffee is not flowing
out of the central spout.
Or coffee is only being
dispensed via one
spout.
The central spout has a blockage.
Rinse the coffee pipework (see “Cleaning and care
- Rinsing the machine”).
If there is still no coffee coming out, or coffee is only
coming out of one side
Dismantle the central spout and clean all parts
carefully.
Make sure all parts are reassembled correctly.
Neither milk nor milk
froth comes out of the
central spout.
The milk pipework is blocked.
Clean the central spout and milk pipework
carefully with the brush.
The display lights up
but the coffee machine
does not heat up and no
drinks are made.
The coffee machine
cannot be turned off.
The Demo mode for demonstrating the coffee
machine in the showroom has been activated.
Deactivate Demo mode.
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