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Beforeyoucall forservice...
Troubleshooting -tips
Save time and money! Review the charts on the following
pages first and you may not need to carl for service.
ge.com
:::: _: i :ii:i Possible Causes What To Do
Surface elements willnot Improper cookware * Use l)ans which are absolutely flat and match
maintain a rolling boil being used. tile diameter of the surthce element selected.
or cooking is slow
Surface elements do Cooktop controls * Check to see tile correct control is set for the stu'lhce
not work properly improperly set. element you are using.
Scratches on cooMop Incorrect clemahag methods * Use recommended cleaning l)rocedures. See the
glass surface being used. Cleaning the glass cooktop secfil)n.
Cookware with rough bottoms
being used or coarse particles
isalt or sand) were between
the cookware and the surface
of the cooktop.
Cookwaxe has been slid
across the cooktop surface.
• To avoid scratches, use the recommended cleaning
pI'ocedtlI'es. Make SuI'e bottolllS of cookware ai'e clean
betore rise, _lIl(l rise cookware with Slllooth bottoms,
Areas of discoloration Food spillovers not cleaned • See tile Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This ix normal. Tile surtace may appear discoh)red
with a light-colored glass when it ix hot. This ix temporary and will disappear
cooktop, as tile glass cools.
Plastic melted to Hot cooktop came into • See tile Glass surface- potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Lrse only flat cookware to minimize cycling.
off and on of being used. See the "Radiant surface elements section.
surface elements
Unresponsive keypad Keypad is dirty. • Clean tile keypad.
A fuse in your home may be • Rel)lace tile fl/se or reset tile circtfit breaker:
blown or the circuit breaker
tripped.
15
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