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Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
18
5
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.majesticproducts.com
to locate a dealer.
ISSUE SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the fi replace warms, this
condensation will disappear.
Blue fl ames
This is a result of normal operation and the fl ames will begin to yellow as the fi replace is al-
lowed to burn for 20 to 40 minutes.
Odor from fi replace
When fi rst operated, this fi replace may release an odor for the fi rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from fi nishing materials and adhesives used around the fi replace.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fi replace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fi replace.
Is it normal to see the pilot fl ame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot fl ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot fl ame to
remain lit. In a standing pilot system the pilot will always stay on.
Power Outages
Battery backup (IPI Models)
This appliance (IPI Models) can be operated on battery power in the event of a power out-
age. To access the battery pack, the decorative front, mesh and glass assembly must be
removed. Refer to Section 3 for more details.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Speci-
fi cations of the attached non-combustible material are listed in the Installer’s Manual for this
appliance.
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