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Before You Call
TROUBLESHOOTING Before calling for service, review this list. It may save you time and
GUIDE expense. This list includes common occurrences that are not the result of
defective workmanship or materials in this appliance.
CONCERN POTENTIAL CAUSE COMMON SOLUTION
FREEZER DOES NOT RUN
Freezer does not run.
Freezer runs too much
or too long.
* Freezer is plugged into
a circuit that has a
ground fault interrupt.
° Temperature control is
in the OFF position.
° Freezer may not be
plugged in or plug
may be loose.
° House fuse blown or
tripped circuit breaker.
0 Power outage.
° Room or outside
weather is hot.
° Freezer has recently
been disconnected
for a period of time.
° Large amounts of
warm or hot food have
been stored recently.
° Doors are opened too
frequently or too long.
° Freezer door may be
slightly open.
° Temperature Control
is set too low.
° Freezer gasket is
dirty, worn, cracked,
or poorly fitted.
* Use another circuit. If you are unsure about the
outlet, have it checked by a certified technician.
" See Setting the Temperature Control Section.
° Ensure plug is tightly pushed into outlet.
° Check/replace fuse with a 15 amp time-delay
fuse. Reset circuit breaker.
° Check house lights. Call local Electric Company.
° It's normal for the freezer to work harder
under these conditions.
° It takes 4 hours for the freezer to cool down
completely.
• Warm food will cause freezer to run more
until the desired temperature is reached.
° Warm air entering the freezer causes it to run
more. Open doors less often.
° See "LID PROBLEMS" in Before You Call Section.
° Turn control knob to a warmer setting. Allow
several hours for the temperature to stabilize.
° Clean or change gasket. Leaks in the door
seal will cause freezer to run longer in order
to maintain desired temperature.
Interior Freezer tem- • Temperature Control ° Turn the control to a warmer setting. Allow
perature is too cold. is set too low. several hours for the temperature to stabilize.
° Temperature Control
is set too warm.
° Lid is kept open too
long or is opened
too frequently.
° Lid may not be
seating properly.
° Large amounts of warm
or hot food may have
been stored recently.
° Freezer has recently
been disconnected
for a period of time.
Interior Freezer tem-
perature is too warm.
* Turn control to a colder setting. Allow several
hours for the temperature to stabilize.
° Warm air enters the freezer every time the
door is opened. Open the door less often.
° See "LID PROBLEMS" in Before You Call
Section.
• Wait until the freezer has had a chance to
reach its selected temperature.
• Freezer requires 4 hours to cool down
completely.
Freezer external surface • The external freezer ° This is normal while the compressor works to
temperature is warm. walls can be as much transfer heat from inside the freezer cabinet.
as 30°F warmer than
room temperature.
SOUND AND NOISE
Louder sound levels ° Modern freezers have ° This is normal. When the surrounding noise
whenever freezer is on. increased storage level is low, you might hear the compressor
capacity and more running while it cools the interior.
stable temperatures.
They require a high
efficiency compressor.
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