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Problem Possible solution
The washing results
are not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent.
After the washing cy‐
cle, there are some
detergent residues in
the dispenser drawer.
• Make sure that the flap is in the correct position (UP for pow‐
der detergent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser according
the indications given in this user manual.
After the check, activate the appliance. The programme continues
from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
The necessary data for the service centre are on the rating plate.
15.2 Emergency door
opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing programme
continues when the power is restored. If
the door remains locked in case of
failure, it is possible to open it using the
emergency unlock function.
Before opening the door:
CAUTION!
Risk of burns! Make sure
that the water temperature
is not too high and the
laundry is not hot. If
necessary, wait until they
cool down.
CAUTION!
Risk of injury! Make sure
that the drum is not
rotating. If necessary, wait
until the drum stops
rotating.
Make sure that the water
level inside the drum is
not too high. If necessary,
proceed with an
emergency drain (refer to
«Emergency drain» in
«Care and cleaning»
chapter).
To open the door, proceed as follows:
1. Press the On/Off button to switch the
appliance off.
2. Disconnect the mains plug from the
mains socket.
3. Open the filter flap.
4. Pull the emergency unlock trigger
downward once. Pull it downward
once again, keep it tensed and, in the
meanwhile, open the appliance door.
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